Shubham Yadav
Noida
Summary
Results-driven L2 and L3 Production Support Engineer with over 5.5 years of experience in supporting and enhancing enterprise banking applications. Proficient in Java, J2EE, and Spring Framework, with expertise in troubleshooting customer account issues, optimizing application performance, and managing server certificate renewals. Skilled in utilizing APM tools (AppDynamics), log analysis platforms (ELK Stack), and ITSM frameworks (ServiceNow) to ensure operational excellence. Successfully reduced system downtime by 25% and maintained 99.9% SLA compliance through effective incident management, root cause analysis, and change management. Dedicated to delivering robust solutions and maintaining high system reliability in fast-paced financial environments.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Software Development Analyst
NTT DATA
Noida
09.2022 - Current
- L2 and L3 production support for the Bank of Ireland's Business Online banking application, ensuring seamless operations by resolving customer issues, payment processing errors, and application performance challenges.
- Leveraged AppDynamics for real-time application performance monitoring, and Kibana for log analysis, enhancing system reliability and troubleshooting efficiency, decreasing false-positive alerts by 40%.
- Supported secure banking web applications using Servlets, JSP, Spring Boot, and Spring MVC frameworks, ensuring modular, maintainable, and high-performance codebases for financial systems.
- Manage incident, problem, and change management processes in ServiceNow, maintaining 100% SLA compliance.
- Conducted performance tuning activities resulting in better improvement in application response times.
- Delivered 24/7 production support, including weekend and on-call coverage, addressing critical incidents related to Jboss Servers, Windows, Linux, for banking issues.
- Led crisis management efforts, coordinating with cross-functional teams to resolve high-priority incidents, ensuring minimal disruption to the Business Online banking services.
Services IT Dev. Program Sr. Assoc.
NTT DATA
Noida
11.2020 - 08.2022
- Maintained and enhanced the business online corporate banking application, ensuring smooth operation and user accessibility.
- Worked with Oracle Database to troubleshoot queries, optimize performance, and ensure reliability.
- Conducted root cause analysis to prevent recurring issues.
- JDBC for optimized database connectivity and query execution, improving application performance and reliability.
- Deployed applications on the Apache Tomcat web server, ensuring high availability, and supported smooth operation in production environments.
- Managed version control and collaborative development using GIT, streamlining code integration and deployment processes.
- Developed and debugged applications using Eclipse, IntelliJ, and Spring Tool Suite IDEs, enhancing productivity and code quality.
Education
Bachelor of Technology (B.Tech) - Computer Science
Dr. A. P. J. Abdul Kalam Technical University
Agra07-2020
Skills
- Core Java
- JVM
- Spring Boot
- Spring MVC
- Spring Framework
- JDBC
- SQL
- Database Management
- AppDynamics
- ELK Stack
- ServiceNow
- System Monitoring Tools
- Linux/Unix
- Windows Server
- Oracle Database
- Incident Management
- Problem Management
- Change Management
- Event Management
- Root Cause Analysis
- Troubleshooting
- Certificate Renewal Process
Certification
• AWS Solution Architect Associate (AWS)-Percipio
• ITIL-4 Foundation Introduction
ITIL-4 Foundation: Key concepts of service management
• SQL (5 Star) -Hacker Rank
• SQL concepts-Percipio
Languages
Hindi
First Language
English
Proficient (C2)
C2
Affiliations
• Winner of college football competition 2 years in a row
• members of fun and sports group.
Timeline
Software Development Analyst
NTT DATA
09.2022 - Current
Services IT Dev. Program Sr. Assoc.
NTT DATA
11.2020 - 08.2022
Bachelor of Technology (B.Tech) - Computer Science
Dr. A. P. J. Abdul Kalam Technical University
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