CEO, GOCYBEX An initiative of Global Cyber Security Response Team ANTI-TERROISM SPECIALIST | CYBER SECURITY EXPERT | TRAINER | MOTIVATIONAL SPEAKER | ENTREPRENEUR Introduction Shubhamangala is a highly experienced information security professional, and one of India's foremost experts in cybersecurity. Over 20-year career, have managed and delivered information security projects and services to organizations from SMEs to large companies and multinationals. Have also worked extensively with public sector agencies and Government departments in India, Australia, USA Middle East, and South-East Asia. Have advised various Government security agencies, including the Supreme Court of India, The Indian Navy, and the NTPC. The only cybersecurity expert with experience in Technical training, Syllabus building, Cyber Security auditing, Forensics, cyber policy building, implementation, and consultant with cyber law who is assisting in cyberspace irrespective of sector/Domain. Currently, am also with NATIONAL CYBER Safety and Security Standards Technical Committee Member and a Certified Anti-terrorism Specialist. DOMAINS SERVED & SERVICED Banking, Finance, Securities & Insurance Healthcare &Pharmacy Government Information Technology & Information Technology Enabled Services Telecom & Internet Service Providers Education/ Academia Defense Police and Internal Security Legal Compliance Satellite Communications Aerospace & Aviation Transportation & Logistics Mining &Power Media &Entertainment Oil & Gas Accomplished in improving customer satisfaction, increasing quality and reducing call times with hands-on leadership of call center employees. Evaluates staff performance against forecasted trends and makes proactive adjustments to policies and procedures. Knowledgeable about overseeing schedules, administration and training. Hardworking and detail-oriented team leader experienced in call center environments, customer service management and team leadership.
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