SHUBHAMAY DAS
Kolkata
Summary
Innovative and analytical marketing professional with expertise in customer success, data research, and demand generation. Adept at transforming data into actionable insights, executing ABM strategies, and leveraging technology stacks to enhance B2B (SaaS) marketing. A decisive leader with a track record of driving business growth, increasing lead generation, and improving sales conversion rates.
Overview
2
2
years of professional experience
Work History
Senior Customer Success Specialist
BuyerForesight
11.2022 - Current
- Act as the primary client contact, ensuring high satisfaction, retention, and renewal.
- Develop customized strategies to address client needs, enhancing user experience, and engagement.
- Execute outbound sales strategies, leading to a 50% increase in lead generation, and a 30% improvement in sales conversion rates.
- Manage a portfolio of enterprise accounts worth $1-2 million, driving business growth and renewal.
- Implement targeted outreach strategies for events and conferences, resulting in a 25% increase in sales pipeline.
- Deliver Marketing Qualified Leads (MQLs) & Sales Qualified Leads (SQLs) to support business growth.
- Mentor and train new associates to improve overall team performance.
- Client Portfolio: Radware, IBM, Singlestore, BeyondTrust, ResultsCX, etc.
Education
Post Graduate Diploma - Management
Globsyn Business School
05-2023
Electrical & Electronics Engineering -
Institute of Engineering & Management
06-2019
WBCHSE - Class 12
Ramnagar Rao High School
06-2015
WBBSE - Class 10
Ramnagar Rao High School
05-2013
Skills
- Marketing and Sales: Customer Acquisition, Market Research, Account-Based Marketing (ABM), Email Campaigns, Outbound Sales Strategies
- Customer Success: Relationship Management, Client Retention, Business Growth, and Renewal
- Data and Analytics: Data Research, Lead Generation, Sales Pipeline Development, Analytical Skills
- Technology Stack: Power BI, HubSpot, ZoomInfo, LinkedIn Sales Navigator, Lusha, SignalHire, Apolloio, and MS Office
- ABM (Account-Based Marketing)
Accomplishments
- Increased lead generation by 50% and improved sales conversion rates by 30% through outbound strategies.
- Boosted sales pipeline by 25% by implementing targeted outreach for events and 1:1 calls.
- Enhanced prospect engagement rates by 20% and achieved a 15% higher conversion rate through personalized marketing strategies.
- Mentored and trained new associates, improving team efficiency and performance.
- Delivered Marketing Qualified Leads & Sales Qualified Leads (SQLs), constructing a robust sales pipeline for business growth, contributing to a 30% increase in sales opportunities.
- Developed personalized strategies across email, social media, & other channels, increasing prospect engagement rates by 20% and achieving a 15% higher conversion rate.
- Mentored and empowered new associates for success.
Languages
- English
- Bengali
- Hindi
- Odia
Timeline
Senior Customer Success Specialist
BuyerForesight
11.2022 - Current
Post Graduate Diploma - Management
Globsyn Business School
Electrical & Electronics Engineering -
Institute of Engineering & Management
WBCHSE - Class 12
Ramnagar Rao High School
WBBSE - Class 10
Ramnagar Rao High School
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