Summary
Overview
Work History
Education
Skills
Websites
Timeline
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SHUBHAM JHA

BUSINESS ANALYST

Summary

Business analyst & PSM-1 Certified Scrum Master with High Proficiency in JIRA and other AGILE Methodologies delivering successful project outcomes and enhance cross functional collaboration. Worked in solution team closely with clients and co-workers establishing business requirements and valued relationships.

Overview

3
3
years of professional experience

Work History

Data Analyst

Genpact India Pvt ltd
05.2024 - Current
  • Interacted with business users, project managers, team leads to collect requirements and acquire the necessary knowledge to become a subject matter expert and maintaining healthy environment in the project
  • Understanding source systems and client requirements
  • Designed, coded, tested custom queries using SQL
  • Validated and published reports to Reporting services using SSRS
  • Performed unit testing for the data and ensured to provide data to client with quality
  • Performed data management projects according to the client specifications and delivered the reports with quality
  • Fulfilled Ad-hoc requests using data management tools like SQL and Excel
  • Involved in the weekly and monthly maintenance activities within the team
  • Documented system configurations and procedures for knowledge sharing within the team
  • Created unify visualization reports and connectors, dashboards style of visualization reports like Bar Chart, Line Chart, etc
  • Developed insights and recommendations based on the data collected from the database
  • Designed automation tools using VBA Macro, power automate in the process of creating interactive dashboards which ensured the reliability of report output with maximum accuracy
  • Created visualizations such as charts and graphs to illustrate trends and patterns in the data using Unify web
  • Created reports using Excel Unify Office based on the client’s requirements and provided them the data and insights which helps them for future business decisions
  • Fulfilled Adhoc requests based on the client’s requirement using Unify Plus and Unify Office reports
  • Interacted with end clients and gathered the requirements and ensured to provide data to clients with quality
  • Worked on decision key, to support and work on the reports that is assigned

Business Analyst

IVY Mobility solutions
05.2022 - 11.2023
  • Managed the RTM Delivery from offshore to the largest Mexican Baking customer, handling cross functional teams comprising of 35 members and successfully delivered the customized RTM solutions to Markets of Colombia, Ecuador, and Venezuela & United states
  • Proposing solutions to the business users and documentations
  • Planning for development, resource allocation, delivery, and training
  • Analyze client’s business requirements and processes through document analysis, interviews, workshops, and workflow analysis
  • Conduct 5+ levels of testing including functional, regression, user acceptance, integration, and performance to verify the client’s needs are met
  • Communicate client’s business requirements by constructing easy-to-understand data and process models
  • Performed User acceptance testing (UAT) to validate system functionality ensuring smooth and efficient release to the end user
  • Provide input into developing and modifying systems to meet client needs and develop business specifications to support these modifications
  • Liaise between business and technical personnel to ensure a mutual understanding of processes and applications
  • Performed Quality assurance (QA) activities including test planning, test case creation and its creation and ensured high quality software deliverables
  • Develop Business architecture through scope documentation, writing User stories, providing walkthroughs on the product and functionalities to the customer
  • Have in-depth knowledge of Software Development Life Cycle (SDLC) methodologies, working with Agile processes on several projects and work on Salesforce & cloud based CRM
  • Analysis/Gathering, writing Business Requirement Documents (BRDs) & Functional Requirements Documents (FRDs) along with Use Cases preparation
  • Experience in Functional Validation, Web API, User Acceptance Testing support, Product Issues analysis
  • Directly Interface with the Clients and thoroughly understand and gather requirements
  • Developed functional Requirements and Design documents by working with the Tech team
  • Participated in Sprint Planning, Daily Scrum Stand Up, and Sprint Retrospective meetings
  • Participated in the development and grooming of Project Backlog Stories (Requirements) with business and technology partners
  • Assisted in closing gaps and TARs for associated Stories in each individual Sprint
  • Assisted in entering and updating Issues (Epics, User Stories, and Tasks) onto JIRA Agile application
  • Assisted in the development of Project Impact and Process Control Plan documents
  • Assisted in testing associated Sprint Stories for Acceptance Sign Off with presentations for clients and stakeholders
  • Well-versed with leading industry tools like Jira, MS Visio, MS Word, MS Excel and MS PowerPoint to develop various project deliverables
  • Involved in all the phases of product life cycle with key requirement gathering, analysis, design discussions and deployment

Education

MBA - Marketing

ITM Business School

Skills

  • SQL

  • T-SQL

  • Python

  • HTML

  • EXCEL VBA

  • SSIS

  • SSRS

  • Unify

  • EXCEL Macro

  • VBA

  • Microsoft office 365

  • Windows

  • Manual testing

  • Users Training

  • JIRA

  • Confluence

  • Kanban

  • RDBMS

  • Scrum

  • Team Handling

  • Tax compliance

  • Project Management

  • Product Management

  • Tax reporting

Websites

Timeline

Data Analyst

Genpact India Pvt ltd
05.2024 - Current

Business Analyst

IVY Mobility solutions
05.2022 - 11.2023

MBA - Marketing

ITM Business School

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SHUBHAM JHABUSINESS ANALYST