Shubham Kumar Keshri
Kolkata
Summary
Energetic Sales Associate dedicated to driving customer satisfaction and increasing sales. Positive and respectful contributor talented in filling, facing and organizing products to maintain department standards. Hardworking and punctual individual recognized for consistently receiving high ratings on customer feedback surveys. Engaging Sales Associate committed to providing outstanding customer service and maximizing sales. Focused on team support and customer relationship building. Persuasive and friendly individual poised to consistently exceed performance standards and sales targets.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Sales Associate
Chumbak Design Pvt Ltd
Kolkata
10.2022 - Current
- Greeted customers and provided exceptional customer service.
- Assisted customers with product selection, sizing and styling.
- Provided accurate information about products, prices and services.
- Maintained up-to-date knowledge of store merchandise and policies.
- Built relationships with customers to encourage repeat business.
- Organized stockroom shelves according to size, color or style.
- Conducted inventories on a regular basis to track stock levels.
- Demonstrated product features and benefits for customers' needs.
- Handled customer complaints in a professional manner.
- Tracked sales performance metrics to identify trends in the market place.
- Attended weekly team meetings to review performance goals and objectives.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Answered incoming telephone calls to provide store, products and services information.
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
Education
MBA -
DY Patil University
Navi Mumbai, Maharashtra 01-2025
BBA -
S.K.M UNIVERSITY
Dumka, Jharkhand04-2023
12th -
Red Rose School
Deoghar, Jharkhand04-2020
10th -
DAV Public School
Deoghar, Jharkhand04-2018
Skills
- Problem-solving skills
- Inventory control procedures
- Multi-tasking strength
- Prospecting and telemarketing
- Relationship selling
- Retail merchandising expertise
- B2B sales and customer service
- Lead database management
- Service-oriented
- Upselling
Certification
- Best Sales Associates, East Zone
- Post Graduate Diploma in Computer Applications (PGDCA)
Languages
Hindi
First Language
English
Upper Intermediate (B2)
B2
Bengali
Beginner
A1
Timeline
Sales Associate
Chumbak Design Pvt Ltd
10.2022 - Current
MBA -
DY Patil University
BBA -
S.K.M UNIVERSITY
12th -
Red Rose School
10th -
DAV Public School
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