TRAVELING
SHUBHAM KUMAR SINGH
BANKING
Wz- 125 Naraina vihar New Delhi
Summary
Financial Service Associate with background in sales and understanding of how to build client loyalty. Dependable professional with dynamic communication skills. Proven success in streamlining processes for optimized support and work.
Overview
6
6
years of professional experience
2
2
Languages
Work History
Branch Banking Officer
IDFC FIRST BANK
09.2023 - Current
- Consulted customers to boost product sales and services.
- Trained new personnel regarding company operations, policies and services.
- Achieved high service level scores by effectively resolving customer issues during the first contact.
- Increased deposit growth by promoting various saving options to customers and highlighting the benefits of each product.
- Complied with regulatory guidelines and requirements.
- Created and implemented strategic trading approaches.
Sales Officer
ME-HIN (YES BANK)
12.2022 - 08.2023
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Worked diligently to resolve unique and recurring complaints, promoting loyalty, and enhancing operations.
- Informed customers of promotions to increase sales productivity and volume.
- Maximized revenue potential by upselling complementary products or services based on an in-depth understanding of each client''s needs.
- Set and achieved company defined sales goals.
Accounting Assistant
SWAHATAM TOURS PVT. LTD.
11.2018 - 12.2020
- Maintained clean and organized files by keeping accounts payable records up-to-date.
- Processed payments and documents such as invoices, journal vouchers, employee reimbursements, and statements.
- Created detailed expense reports to facilitate reimbursement for business expenses incurred.
- Handled day-to-day accounting processes to drive financial accuracy.
- Managed daily activities for accounting, accounts payable, treasury and cost accounting.
- Handled various accounting transactions.
Education
Bachelor of Arts -
L.N.M.U. DARBHANGA
Samastipur, India 04.2001 -
High School Diploma -
R.B.S. COLLEGE ANDAUR
Samastipur, India 04.2001 -
Skills
Customer service – Expert
Communication Skills – Expert
Negotiation Skills – Expert
Product Knowledge – Expert
Time Management – Expert
Relationship Building - Expert
Customer Billing
Marketing Strategy Development
Learn Basic Computer from institute of computer Science
Problem-Solving
Interests
PLAYING CRICKET
Listening music
Timeline
Branch Banking Officer
IDFC FIRST BANK
09.2023 - Current
Sales Officer
ME-HIN (YES BANK)
12.2022 - 08.2023
Accounting Assistant
SWAHATAM TOURS PVT. LTD.
11.2018 - 12.2020
Bachelor of Arts -
L.N.M.U. DARBHANGA
04.2001 -
High School Diploma -
R.B.S. COLLEGE ANDAUR
04.2001 -