SHUBHAM KUMAR SINGH
NAGPUR
Summary
Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
6
6
years of professional experience
Work History
F&B Customer Service Associate
THE LEELA AMBIENCE, GURGAON
GURGAON
03.2021 - 12.2022
- Greeted customers and provided them with menus.
- Assisted in taking orders from customers, answering questions about menu items and making recommendations when requested.
- Provided excellent customer service by proactively addressing customer complaints and concerns.
- Checked identification of customers to ensure they met the minimum age requirement for alcohol consumption.
Management Trainee
VATIKA HOTELS PRIVATE LIMITED
GURGAON
01.2020 - 06.2020
- Prepared onboarding documents for new hires, such as contracts and employee handbooks.
- Organized and maintained personnel records in a secure database.
- Assisted in the recruitment process by screening resumes, conducting phone interviews and scheduling face-to-face interviews with potential candidates.
- Provided administrative support to HR team members including tracking of vacation days and other employee benefits.
- Participated in staff meetings to discuss company policies and procedures related to human resources management.
- Created job descriptions for new roles within the organization.
F&B Trainee
THE LEELA AMBIENCE, GURGAON
GURGAON
06.2017 - 10.2017
- Adhered strictly to company policies regarding hygiene practices within the F&B department.
- Supported other team members during peak hours by responding quickly to their requests for assistance.
- Collaborated with chefs in developing menus that reflect seasonal produce availability.
- Assisted in the preparation of all food items for service, including chopping vegetables and making sauces.
Education
BHM - Hotel Management
SGT UNIVERSITY
GURGAON06-2020
12TH - Science Education
SHANTI MISSION ACADEMY
SAHARSA, BIHAR03-2015
10TH - Science Education
ST. XAVIER'S SCHOOL
SAHARSA, BIHAR03-2012
Skills
- Reservation Management
- Hygiene standards
- Menu knowledge
- Social Media Promotion
- Complaint Handling
- Order Accuracy
- Beverage knowledge
- Customer Support
- Sales Reporting
- Appointment Scheduling
- Team Collaboration
- Clerical Support
- Point of sale systems
- Quality Assurance
- Regulatory Compliance
- Guest Services
- Stock replenishment
- Employee Management
- Product Knowledge
- Customer Service
- Inventory Control
Affiliations
- ATTENDED WINE APPRECIATION WORKSHOP BY MS. ZAHEEN KHATRI OF SULA WINES (NASHIK)
- ATTENDED MONIN MASTERCLASS BY MR. PRASHANT RAWALIA (BEVERAGE INNOVATION MANAGER)
- ACTIVELY DOING ODC'S AND VARIOUS EVENTS IN MANY 5-STAR PROPERTIES IN DELHI-NCR AND IN OTHER STATES.
- BEEN TO UDAIPUR FOR A BIG WEDDING EVENT IN APRIL 2017, WORKED IN THE OBEROI, UDAIVILLAS AS GUEST SERVICE ASSOCIATE.
- PARTICIPATED IN A INTERNATIONAL GOLF TOURNAMENT IN F&B TEAM AT CLASSIC GOLF & COUNTRY CLUB , GURGAON IN YEAR 2019.
- LIST OF 5-STAR PROPERTIES IN WHICH I HAVE WORKED
1. THE LEELA AMBIENCE , GURGAON
2. ITC GRAND BHARAT , GURGAON
3. HYATT REGENCY, GURGAON
4. HYATT ANDAZ , AEROCITY - NEW DELHI
5. RADISSON BLU , DWARKA - NEW DELHI
6. ITC MAURYA , NEW DELHI
7. THE LEELA PALACE, CHANAKYAPURI - NEW DELHI
8. THE OBEROI UDAIVILAS, UDAIPUR
9. TAJ LAKE PALACE, UDAIPUR
10. THE LEELA PALACE, UDAIPUR
Accomplishments
- WINE APPRECIATION CERTIFICATE
- MONIN MASTERCLASS CERTIFICATE
- SYNERGY CERTIFICATE FROM COLLEGE
Languages
Hindi
First Language
English
Intermediate (B1)
B1
PERSONAL INFORMATION
- NAME - SHUBHAM KUMAR SINGH
- FATHER'S NAME - RANJIT SINGH
- MOTHER'S NAME - RITU SINGH
- AGE - 26 YEARS
- NATIONALITY - INDIAN
- PERMANENT ADDRESS - S/O - RANJIT SINGH, NEW COLONY, WARD NO - 13, SOUTH OF SDO HOUSE , SAHARSA , BIHAR - 852201
- PRESENT ADDRESS - ROW HOUSE NO - 19 , RADHE GREENS , HARBANS CREATIONS , NEAR ISASANI GRAM PANCHAYAT, HINGNA ROAD , NAGPUR - 440019.
References
References available upon request.
Timeline
F&B Customer Service Associate
THE LEELA AMBIENCE, GURGAON
03.2021 - 12.2022
Management Trainee
VATIKA HOTELS PRIVATE LIMITED
01.2020 - 06.2020
F&B Trainee
THE LEELA AMBIENCE, GURGAON
06.2017 - 10.2017
BHM - Hotel Management
SGT UNIVERSITY
12TH - Science Education
SHANTI MISSION ACADEMY
10TH - Science Education
ST. XAVIER'S SCHOOL
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