Shubham Malhotra
Summary
Dynamic Training Specialist with a proven track record at Amazon, excelling in instructional design and team leadership. Expert in developing targeted training programs that enhance employee performance and engagement. Skilled in LMS management and fostering strong communication, driving continuous improvement in training quality and operational readiness.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Training Specialist (Program Training Lead)
Amazon
03.2025 - Current
- Supervised a team of tenured trainers in planning and implementing comprehensive training programs for various employee groups.
- Executed training needs identification, analysis, and evaluation to devise targeted strategies addressing business issues.
- Assessed employee performance through regular evaluations and calibration sessions to maintain standards.
- Coordinated training efforts for operations employees under performance improvement plans effectively.
- Developed ramp-back protocols for staff returning from long-term leave to ensure smooth transitions.
- Directed the creation of diverse training content including decks, assessments, and e-learning resources.
- Partnered with global teams to develop peak readiness initiatives and materials aligned with operational demands.
- Maintained up-to-date training content on LMS while ensuring accessibility of test cases in AWS practice tool.
Manager OPS Support (A)
Amazon
10.2024 - 03.2025
- Managed team of 15-20 nesting employees, overseeing daily business operations post-training.
- Drove performance management initiatives to align team efforts with business goals.
- Categorized employee performance into buckets, initiating performance improvement plans as needed.
- Conducted regular one-on-one huddles and team meetings to maintain morale and resolve conflicts.
- Collaborated with training and operations teams for timely employee handover in nesting.
- Maintained performance metrics to ensure adherence to scorecard requirements.
- Facilitated early warning discussions to monitor potential attrition risks.
Training SME
Amazon
06.2020 - 10.2024
- Managed onboarding for new hires across all levels and conducted ILT/VILT sessions to enhance process knowledge.
- Performed training needs identification, analysis, and evaluation to address specific business challenges and upskill employees.
- Developed and prepared training materials including presentations, module summaries, and handouts for effective programs.
- Monitored employee performance through assessments, calibrations, and refreshers to ensure continuous improvement.
- Designed and implemented ramp-back plans for employees on extended leave and provided targeted training for those under PIP.
- Led production programs as a training point of contact and managed pre-production training initiatives.
- Upskilled new trainers by conducting train-the-trainer sessions to elevate overall training quality.
- Analyzed feedback and assessment data to identify coaching needs and tailored upskilling strategies.
ML Data Associate
Amazon
03.2019 - 06.2020
- Enhanced human supervisory control of automated tasks through advanced technology.
- Assured supervisory control in instances of automated task failures, supporting machine learning.
- Worked alongside team managers to brainstorm initiatives for enhanced coordination.
- Drove efforts to improve teamwork and communication across departments.
Education
Bachelors of Commerce -
Guru Nanak Dev University
01-2019
Common Proficiency Test - Accounting, Taxation and Law
ICAI
01-2016
Certificate of Higher Education - Commerce with Mathematics
CBSE
01-2016
Skills
- Strong Communication & Interpersonal skills
- Adult learning principles
- Instructional design techniques
- STAR / SWOT analysis
- Advanced Excel
- PowerPoint
- Word
- Course content creation
- LMS management
- Proficient in facilitating ILTs
- VILTs
- Team Leadership/Management Skills
- New Hire/Program Onboarding
- Training and Development
- Learning Path Management
- Curriculum design
- Training plan development
- Content development
- Stakeholder management
- E-learning content management
- Storyboarding
Certification
- Certificate of Information Technology, ICAI, 06/01/17
- TTT - Amazon Certified
- LSS White belt certified
- LSS Yellow belt, In Progress
- Power BI
- Microsoft Excel
Projects
- Have been acting as a lead training POC for PEAK at my current organization, managing training initiatives ensuring employees readiness during PEAK seasons since 2023.
- Have been the lead POC for quarterly practice tool refresh and yearly content revamp since 2023.
- Worked towards revamp and streamlining of New Hire Training procedures as a Training SME by providing valuable insights on associate behaviour. Developed new approach towards better learning curve for the associates.
- Undertook projects like creation of a centralized learning platform for new hires and tenured employees.
- Led 15 New Hires from Nesting to Production, achieving 100% efficacy with zero backlogs within target timelines.
- Designed and rolled out TTT framework, training 20 OSEs as certified New Hire Trainers in 2025.
- Spearheaded 2025 content digitization using simulations and video walkthroughs; initiated 2026 training revamp activity.
- Introduced 3-set evaluation approach with a 90% passing threshold, improving pass rates from 13.33% to 75% within five months for quality auditor assessments.
- Built a self-paced learning program combining self-paced modules and ILTs, optimizing trainer utilization without compromising quality.
- Delivered 91.12% OPS completion and 82.77% overall completion through consolidated PEAK curriculum and cluster coordination.
- Led ground-level readiness initiatives with a consolidated module approach, ensuring maximum completion rates ahead of peak in 2025.
- Independently designed a comprehensive onboarding flyer, streamlining Day 1 HR communications for new hires.
- Designed and implemented a standardized intake procedure for BAU training requests further ensuring measurable training impact for the business.
Timeline
Training Specialist (Program Training Lead)
Amazon
03.2025 - Current
Manager OPS Support (A)
Amazon
10.2024 - 03.2025
Training SME
Amazon
06.2020 - 10.2024
ML Data Associate
Amazon
03.2019 - 06.2020
Bachelors of Commerce -
Guru Nanak Dev University
Common Proficiency Test - Accounting, Taxation and Law
ICAI
Certificate of Higher Education - Commerce with Mathematics
CBSE