Cricket
Shubhamoy Karmakar
Customer Service Executive
Kolkata
Summary
Customer-focused and detail-oriented professional with over 2.6 years of experience in customer service within the insurance industry. Proven ability to handle client queries, process insurance claims, and resolve issues efficiently. Skilled in maintaining a high level of client satisfaction, upholding compliance standards, and collaborating with internal teams to ensure seamless service delivery.
Overview
3
3
years of professional experience
2
2
Languages
Work History
Customer Service Executive
Tata Consultancy Services
12.2022 - Current
- Identified opportunities for process improvement within the customer service department.
- Respond to customer inquiries regarding policies, claims, and coverage details via phone, email, and in person.
- Maintain a customer satisfaction rate of over 95% by providing clear, empathetic, and prompt support.
- Provided technical support when necessary to resolve complex problems.
- Monitored customer feedback regularly to identify areas for improvement in services offered.
- Managed high volume of inbound calls while maintaining a professional demeanor and ensuring timely resolution of issues.
Education
Accounts Honours
Calcutta University
Kolkata,India01-2022
Skills
- Customer service
- Technical support
- Process improvement
- Policy writing
- Customer relationship management
- Queue management
- Email management
- Issue escalation
- Customer queries
- Inbound and Outbound calls
- Citrix
- Bancs
Additional Information
- Star performer of the month for three times
- Awarded with special initiative for acting as a SME for the team
Interests
Football
Kabaddi
Photography
Timeline
Customer Service Executive
Tata Consultancy Services
12.2022 - Current
Accounts Honours
Calcutta University
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