Shubham Prakash Gavhane
Pune
Summary
I’m a travel expert with experience planning and guiding group trips in 9+ countries, including Dubai and Europe. I worked at Indigo Airlines and Udchalo.com as an Operations Lead. I secured affordable airline deals, handled itineraries, visas, and customer questions, keeping travelers happy. I’m skilled with databases, quality checks, and leading teams using tools like Freshworks. My sales and trip-planning skills make me a great fit for an Operations Manager role. I’m good with computers, eager to learn, and can handle various office tasks. I stay calm under pressure and adapt to changes easily. Computer-savvy and willing to learn to handle diverse office needs. Excels under pressure and flexes easily with changing demands.
Overview
8
8
years of professional experience
Work History
Asst Manager - Vijigishu Operations
Vijigishu education Pvt Ltd
Pune
02.2023 - Current
- Vendor Relationships: Work with airlines like Indigo, SpiceJet, Malindo, and Air India Express to get good group flight deals. Use their booking tools and know their policies for group and individual travel.
- Cost Saving: Find the best NDC, Series, or B2B fares to save money while keeping travel quality high.
- Visa and Documents: Handle visa applications for different countries, fill out arrival cards, and book VFS visas with team help.
- Itinerary and Coordination: Plan travel schedules, book transport, and work with hotels to get lower prices.
- Student Industry Visits: Arrange visits to industries for students to gain learning experiences.
- Group Handling and Travel with group: Lead group trips to places like Dubai, Singapore, and Europe, ensuring good quality and smooth industry visits. Keep groups organized and happy.
- Team Leadership: Guide the team to complete tasks well, using tools like Freshworks or Trello to manage data and tasks.
- Collaborated with other teams within the organization to ensure smooth functioning of day-to-day operations.
- Prepared staff work schedules and assigned team members to specific duties.
- Maintained accurate records of employee performance and attendance.
Quality Analyst Engineer
Upcurve Consumer Technologies Pvt. Ltd.(udChalo.com))
Pune
06.2021 - 08.2022
- Technical Skills: Proficient in databases and SQL Server for data validation and testing.
- Test Case Design: Skilled in creating and executing test cases for thorough software validation.
- Unix Proficiency: Comfortable with Unix for scripting and test execution.
- Tool Expertise: Experienced with Jira for defect tracking and test management.
- Manual Testing: Strong in manual testing to catch edge cases before automation.
- Methodology Flexibility: Adept in Waterfall and Agile methods to suit project needs.
- Analytical Thinking: Sharp problem-solver to identify defects and ensure quality.
- Detail-Oriented: Meticulous in reviewing results to catch discrepancies.
- Automation Focus: Builds efficient automated scripts to save time.
- Teamwork: Collaborates with developers and stakeholders for aligned goals.
- Time Management: Prioritizes tasks to meet deadlines in fast-paced settings.
Operations Lead
Upcurve Consumer Technologies Pvt. Ltd.(udChalo.com))
Pune
02.2019 - 06.2021
- Vendor Relations with Airlines: Build and maintain strong ties with airlines to secure favorable group deals and ensure smooth collaboration.
- Group and Series Booking Management: Oversee group bookings and series booking uploads for website sales, managing name updates accurately and efficiently.
- Customer Service and CSAT Management: Supervise customer service operations, address queries, and monitor customer satisfaction (CSAT) to uphold high service standards.
- Flight Policy Management: Handle airline policies for cancellations, rescheduling, bookings, and Irregular Operations (IROP), ensuring compliance and clear customer communication.
- Sales Support: Boost sales by promoting travel packages, upselling services, and achieving revenue goals through effective strategies.
- Udchalo Packages and Itinerary Design: Develop and manage Udchalo travel packages, creating detailed itineraries that meet customer needs and enhance travel experiences.
- Team Management: Lead and motivate the operations team, assign tasks, provide guidance, and foster collaboration to ensure efficient workflows and high performance.
Process Associate
Interglobe Aviation(Indigo Airline)
Pune
11.2017 - 01.2019
- Handling Airline Inquiries: Respond to customer queries regarding aircraft type, luggage allowances, seat selection, meal preferences, and other flight-related details with accuracy and clarity.
- Medical and Special Assistance: Coordinate wheelchair services and other medical assistance requests, ensuring passengers with special needs receive proper support.
- Managing IROP and Flight Changes: Assist customers during Irregular Operations (IROP), flight cancellations, and rescheduling, providing timely information and solutions to minimize inconvenience.
- Cargo Charge Management: Address inquiries related to cargo charges, ensuring customers understand pricing and procedures for transporting goods.
- General Flight Inquiries: Handle all other flight-related customer queries, delivering prompt and professional responses to enhance customer satisfaction.
Education
Bachelor of Arts - Applied Psychology
Savitribai Phule Pune University
Pune06-2020
Some College (No Degree) - Amadeus,Galileo & Aviation
Frankfinn Institute of Aviation Training
Pune04-2017
High School Diploma -
Shramik Junior College
Sangamaner, Maharastra 04-2016
Skills
- Vendor Relations (Airlines: Indigo, SpiceJet, Malindo, Air India Express)
- Group and Series Booking Management
- Airline Policy Expertise (Cancellations, Rescheduling, IROP, Bookings)
- Customer Service and CSAT Management
- Itinerary Design and Udchalo Package Creation
- Visa Processing and Documentation
- Transport and Hotel Coordination
- Industry Visit Planning for Students
- Group Travel Leadership (14 Countries: Dubai, Singapore, Europe)
- Team Management and Leadership
- Cost Optimization (NDC, Series, B2B Fares)
- Database Management and SQL Server
- Test Case Design and Manual Testing
- Unix Proficiency
- Jira for Defect Tracking and Test Management
- Waterfall and Agile Methodologies
- Freshworks and Trello for Operations Management
- Sales and Revenue Growth
- Medical Assistance Coordination (Wheelchair, Special Needs)
- Cargo Charge Handling
- Analytical Thinking and Problem-Solving
- Cross-Cultural Competence
- Attention to Detail
- Time Management
Timeline
Asst Manager - Vijigishu Operations
Vijigishu education Pvt Ltd
02.2023 - Current
Quality Analyst Engineer
Upcurve Consumer Technologies Pvt. Ltd.(udChalo.com))
06.2021 - 08.2022
Operations Lead
Upcurve Consumer Technologies Pvt. Ltd.(udChalo.com))
02.2019 - 06.2021
Process Associate
Interglobe Aviation(Indigo Airline)
11.2017 - 01.2019
Bachelor of Arts - Applied Psychology
Savitribai Phule Pune University
Some College (No Degree) - Amadeus,Galileo & Aviation
Frankfinn Institute of Aviation Training
High School Diploma -
Shramik Junior College
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