Shubham Raj
Bengaluru,KA
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Assistant Manager
Cinepolis
03.2023 - Current
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Generated repeat business through exceptional customer service.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Developed and maintained relationships with customers and suppliers through account development.
- Controlled costs to keep business operating within budget and increase profits.
- Supervises daily F&B /Training shift operation and ensures compliance with all F&B policies, standards, and procedures
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Cross-trained existing employees to maximize team agility and performance.
- Improved safety procedures to create safe working conditions for workers.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Established team priorities, maintained schedules and monitored performance.
Supervisor of Operations
Cinepolis
12.2019 - 02.2023
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Assisted in recruitment to build team of top performers.
- Helped meet changing demands by recommending improvements to business systems or procedures.
- Educated staff on organizational mission and goals to help employees achieve success.
- Evaluated customer needs and feedback to drive product and service improvements.
Cinepolite Associate
Cinepolis
04.2017 - 11.2019
- Analyzed customer data to identify trends and anticipate customer needs.
- Developed and implemented strategies to increase customer satisfaction and engagement.
- Monitored customers for signs of security concerns and escalated issues to management.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Assist in the development of marketing initiatives, menu items, and other items to stimulate growth in sales for each outlet and a variety of latest market developments.
Education
Bachelor's of Commerce - Account Honours
IEC University
Solan, IndiaSkills
- Sales monitoring
- Recruiting and interviewing
- Customer service and satisfaction
- Business development
- Staff training and development
- Operations management
- Team motivation
Certification
- Fostac Training at Cinepolis ETA, Bengaluru, India
- Fire safety & First Aid Training at Cinepolis SJR, Bengaluru, India
Languages
English
Bilingual or Proficient (C2)
Hindi
Bilingual or Proficient (C2)
Bhojpuri
Bilingual or Proficient (C2)
Timeline
Assistant Manager
Cinepolis
03.2023 - Current
Supervisor of Operations
Cinepolis
12.2019 - 02.2023
Cinepolite Associate
Cinepolis
04.2017 - 11.2019
Bachelor's of Commerce - Account Honours
IEC University
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