Salesforce
Shubham Shakya
Customer Service
Jodhpur
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Results-driven professional leads, motivates and collaborates with teams of mechanics. Experienced in troubleshooting and diagnosing repair issues. Committed to implementing best practices and standards to deliver customer satisfaction.
Overview
6
6
years of professional experience
7
7
years of post-secondary education
6
6
Certifications
2
2
Languages
Work History
Service Coordinator
Numeric - A Group Brand Legrand
Jodhpur
10.2021 - Current
- Initiated contact with appropriate service providers to request referrals and followed up to confirm appointments.
- Developed productive working relationships with churches, schools, government agencies, and charitable organizations.
- Maintained accurate records and full compliance with government regulations and agency guidelines.
- Coordinated and monitored service activities to confirm work met all requirements.
- Prepared reports on service performance metrics and key indicators for management review.
- Managed and coordinated service teams to achieve successful completion of service projects.
- Communicated with clients and service providers to provide updates on work progress.
- Developed and implemented quality control and assurance procedures for service projects to deliver high standards of work on client projects.
- Resolved customer complaints and issues to drive satisfaction and loyalty.
- Developed efficient processes and procedures to achieve prompt delivery and completion of service projects.
- Developed and maintained database of service providers and vendors for easy and quick access to list of qualified providers for different jobs.
- Assessed customer needs and developed solutions to meet needs.
- Established and maintained service schedules for several projects to help plan organize workload.
- Developed and implemented training programs for service personnel to improve individual capabilities and enhance team performance.
- Participated in meetings and discussions with internal and external stakeholders to discuss KPIs and strategies for successful completion of service projects.
- Organized ongoing maintenance schedules to boost system performance.
- Created and maintained daily and weekly reports for upper management.
- Reviewed and studied blueprints to double-check installation and implementation project requirements.
- Managed efficient teams of up to 11 employees.
- Evaluated final results to determine quality levels and isolate root causes of any identified faults.
- Scheduled and oversaw maintenance, repair and installation activities.
- Supervised team of installers and mechanics to complete work on time and to company standards.
- Optimized supply levels to keep stock within ideal parameters for expected needs.
- Monitored equipment, tools and system upgrades to compile data into detailed reports for upper management.
- Utilized proper tools and materials to adhere to safety guidelines.
- Kept watchful eye on equipment inventories, optimizing work readiness and aligning supplies with specifications for each job.
- Monitored priorities and liaised between maintenance team and management, delegating tasks to complete on time.
- Enhanced customer satisfaction ratings by motivating team members to strengthen quality and increase productivity.
- Monitored product quality and communicated necessary improvements to site superintendent.
- Efficiently assisted service workers with problematic transactions to maintain customer satisfaction and quickly rectify issues.
- Monitored daily progress and work quality to provide guidance and direction to mechanics and installers.
- Contributed to development, implementation, and execution of maintenance programs.
- Shrunk knowledge gaps with ongoing training and close employee mentoring for new and less experienced team members.
- Monitored systems to assure increase in power flow and integrated new system components, fixtures and motors.
- Monitored safety compliance to maintain strict standards and protect team members from harm.
Customer Relationship Officer
Bharti Airtel
Jodhpur
10.2019 - 07.2021
- Used consultative techniques to understand customer needs and make strategic referrals to business partners.
- Monitored metrics and developed actionable insights to improve efficiency and performance.
- Worked with clients to address and respond to client and partnership management issues.
- Leveraged sales expertise to promote products and capitalize on upsell opportunities.
- Made customers aware of current and new programs and services.
- Offered internal and external customers first-rate customer service to maximize satisfaction and business success.
- Assisted with conflict resolution during partnership negotiations and acquisitions.
- Managed customer relations on ongoing basis to maximize customer retention.
- Built long-term, loyal customer relations by providing top-notch service and detailed order, account, and service information.
- Educated customers about Postpaid & Prepaid options and processed purchases.
- Maintained statistical database of customers using Sieble Software for types of customer complaints, resolutions offered by organization and satisfaction rating by customer.
Customer Care Executive
Vodafone India
Jodhpur
08.2017 - 05.2018
- Communicated with customers to identify needs and expectations.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Provided customers with updates and periodic statements on service developments and changes in trends.
- Provided excellent customer service by efficiently resolving issues and responding to inquiries.
Education
10th - GED
Stepping Stones Secondary School
Jodhpur 04.2011 - 06.2012
12th - Arts
Govt Mahatma Gandhi Senior Secondary School
Jodhpur 04.2015 - 06.2016
COE - Production And Manufacturing
Govt Industrial Training Institute
Jodhpur 08.2012 - 07.2013
COE (ADVANCE CAD/CAM) - Production And Manufacturing
Govt Industrial Training Institute
Jodhpur 08.2013 - 07.2014
Bachelor of Arts - Public Administration
Jai Narayan Vyas University
Jodhpur 2019 - 2022
Skills
Notetaking and documentation
Accomplishments
- Supervised team of 11 staff members.
- Lead team to achieve [100%PM] From last 7 Quarters.
- Achieved PM targets by average of [100]% in [2021-2023].
- Star of the Month - December - 2020.
- Star of the Month - March -2021.
- Promoted to Airtel Ambassador in 2020.
Software
Microsoft 365
Outlook
AutoCAD
Solidworks
Interests
Photography
Videography
Trekking
Gardening
Playing Cricket
Certification
Certified [Trainee], [CAD/CAM Experts] - [6 Months]
Timeline
Service Coordinator
Numeric - A Group Brand Legrand
10.2021 - Current
Certificate of Appreciation, Bharti Airtel, Jodhpur
06-2020
Customer Relationship Officer
Bharti Airtel
10.2019 - 07.2021
Certificate of Completion, Retail Training Programme, Bharti Airtel, Jaipur
10-2019
Bachelor of Arts - Public Administration
Jai Narayan Vyas University
2019 - 2022
Customer Care Executive
Vodafone India
08.2017 - 05.2018
Certificate of Completion, Retail Induction Programme, Vodafone India, Jaipur
08-2017
12th - Arts
Govt Mahatma Gandhi Senior Secondary School
04.2015 - 06.2016
Certified [Trainee], [CAD/CAM Experts] - [6 Months]
04-2014
Fundamentals of Computer, WSCUBE Tech, Jodhpur
01-2014
Basic Auto CAD, Scope Computers, Jodhpur
12-2013
COE (ADVANCE CAD/CAM) - Production And Manufacturing
Govt Industrial Training Institute
08.2013 - 07.2014
COE - Production And Manufacturing
Govt Industrial Training Institute
08.2012 - 07.2013
10th - GED
Stepping Stones Secondary School
04.2011 - 06.2012
Similar Profiles
Kowshik E VKowshik E V
AMC Sr. Executive at Numeric (Group Of Legrand)AMC Sr. Executive at Numeric (Group Of Legrand)
PHELOKAZI DUDULAPHELOKAZI DUDULA
Math Coach at NumericMath Coach at Numeric
RASHMI DHIMANRASHMI DHIMAN
Human Resources Business Partner at Legrand India GroupHuman Resources Business Partner at Legrand India Group