Shubham Negi

FICO Falcon Fraud Manager Integration: FICO Falcon Fraud Manager is an enterprise-wide fraud risk management application integrates with source systems for transactions monitoring.

• FICO FFM Integration at AUSFB for risk and fraud evaluation across retail banking channels viz. UPI, NEFT, RTGS, IMPS, Merchant, APS, Debit/Credit card via transaction monitoring.
• Collaborating with business and development teams for scope finalization and planning integration approach. Continuous engagement with all stakeholders for timely delivery .
• Managing backlog , prioritizing, and communicating with stakeholders, monitoring progress, BRD review and sign-off.
• Providing guidance as SME , for Data Mapping- source (EURONET, NPCI, CBS, GETEPAY etc.) to Falcon, Testing, UAT on required & envisaged scenarios, migration to production and data validation.
• As Falcon System Admin , owned Falcon Case Manager and Expert Module functional testing, bug identification and fixes, production configuration & deployment, system monitoring, exception handling and product enhancements originating from new business requirements or channel upgrade.
• Lead and Mentor a team of Fraud Analysts, Investigators, and Specialists. Provide guidance, training, and performance feedback to ensure team effectively identifies and addresses potential Fraud Risks.
• Develop and maintain robust Fraud Detection models , rules, and systems to proactively identify suspicious activities. Implement real-time monitoring tools and work closely with IT and supportive data to optimize Fraud Detection algorithms.
• Manage transaction monitoring for all Electronic Banking channels Like Cards- DC/CC, Internet Banking, Mobile Banking, UPI, AEPS and QR Merchants.
• Periodic calibration of risk rules/scenarios implemented in monitoring system for various products like Debit/Credit Cards, IB/MB & UPI to have maximum cache rate (%).
• Analyzing fraud patterns and suggesting necessary inputs for setting up new thresholds or parameter or enhancement of existing parameter for efficient results.
• Conduct regular assessments of Fraud Risks, vulnerabilities, and potential impacts. Develop and implement Risk Mitigation Strategies and Contingency plans to minimize losses.
• Define and track key performance indicators (KPIs) related to Fraud Prevention, Detection accuracy, Investigation turnaround time, and case resolution. Provide regular reports to senior management showcasing effectiveness of Fraud Prevention measures.
• Foster strong relationships with internal and external stakeholders, Law Enforcement Agencies, and Financial Institutions to resolve cases efficiently and effectively and to maintain collaborative approach to Fraud Prevention.

• Lead & Mentor 30+ resources to ensure timely resolution/action on complaints and queries related to Debit/credit card/Net Banking/Paytm wallet and bank account frauds.
• Process excellence and automation of mail management system and daily reports which not only save valuable time but also provided real-time insights for decision-making and ultimately enhancing customer satisfaction and resolution time.
• Proactive transaction monitoring to mitigate frauds being done on Paytm wallet & bank accounts.
• Foster strong relationships with LEA's and member banks to resolve cases efficiently .
• Prepare reports and dashboards and perform analysis.
• Evaluate employee skills and knowledge regularly and arrange team sessions for emerging fraud trends and updates related to process.
• Identify and propose for termination of fraud PG/Wallet/Offline merchant by analyzing volume of amount/count of transactions and disputes against merchant.

• Monitoring of suspicious customers and handled social media and LEA escalations related to Debit/credit card/Net Banking/PAYTM wallet fraud.
• Handled fraud related internal escalations.
• Conducted sessions and trainings for new recruits.
• Handled walk-in customer, Police investigating officers.