SHUBHAM SINGH TOMAR
MORENA
Summary
Reliable Branch Banking Officer known for high productivity and efficient task completion. Possess specialized skills in customer relationship management, regulatory compliance, and financial advising. Excel at communication, problem-solving, and adaptability, ensuring smooth branch operations and exceptional client service.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Assistant Manager
AXIS BANK
INDORE
03.2023 - Current
- Ensured compliance with safety regulations and company policies.
- Managed customer service inquiries and complaints in a timely manner.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Analyzed customer financial needs and recommended appropriate banking products.
- Provided advice and guidance on financial matters including investments and savings plans.
- Performed daily reconciliation of cash deposits and withdrawals from branch teller operations.
- Developed relationships with customers to increase sales of bank services.
- Resolved customer complaints in a timely manner.
- Managed daily branch operations, ensuring compliance with banking policies and federal regulations.
Education
Post Graduation Diploma In Banking And Finance -
Manipal University
Bangalore02-2023
Post Graduation Diploma In Computer Application -
Jiwaji University
Gwalior06-2019
Bachelor of Science - Computer Science
Jiwaji University
GWALIOR04-2016
Skills
- Customer Service
- Branch operations
- Cash Handling Accuracy
- Relationship Building
- Regulatory Compliance
Certification
- IRDA - Insurance Regulatory And Development Authority.
- NISM - National Insurance Of Securities Markets
1. Series V A - Mutual Fund Distributors Certification.
Timeline
Assistant Manager
AXIS BANK
03.2023 - Current
Post Graduation Diploma In Banking And Finance -
Manipal University
Post Graduation Diploma In Computer Application -
Jiwaji University
Bachelor of Science - Computer Science
Jiwaji University
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