Shubham Thote
Gurgaon
Summary
Experienced with building and maintaining strong client relationships. Utilizes strategic account management techniques to maximize client satisfaction and retention. Track record of effective communication and problem-solving skills.
Overview
3
3
years of professional experience
5
5
Certification
Work History
Key Account Manager - UK
Trident Group
05.2024 - 12.2024
- Conducted in-depth market white space analysis and consumer surveys for key promotional events, finding gaps and extracting insights that led to tailored product offerings and the successful onboarding of a new client, with ₹30+ Cr revenue potential
- Strengthened relationships with existing key accounts, leading to a 20% increase in repeat orders from major UK retailers
- Transformed port-data into actionable insights by building dashboards, which enhanced lead generation by 30% for optimized targeting
- Improved CES by 20% by automating workflows using Excel, reducing time-to-quote for new inquiries by 40%
- Developed and executed comprehensive project plans that outlined precise scope, timelines, achieved 100% on-time delivery for all projects through effective communication with stakeholders to address potential risks
- Built and maintained strong client relationships to drive business growth.
- Strengthened client relationships through regular communication and effective problemsolving.
Assistant Manager - Middle East & Southeast Asia
Mahindra & Mahindra Ltd.
08.2018 - 08.2021
- Managed after-sales operations across international markets, achieving 98% SLA compliance & driving 18% sales growth in FY21
- Drove tender compliance, overseeing spare parts costing, total cost of ownership (TCO) analysis for Retail & Telecom Clients
- Reduced average order execution time by 20%, optimizing inventory & streamlining processes to decrease stockouts & overstock
- Implemented NPS surveys to gauge customer satisfaction and loyalty, using insights to drive retention and refine offerings
- Led RCA & issue resolution, implementing corrective actions that reduced early-hour concerns by 80%, enhancing product reliability
- Awarded Mahindra Rise Excellence Award (2021) for operational excellence and Spot Award (2020) for driving selected projects
Intern - Market Research and Analytics
Trident Group
04.2023 - 10.2023
- Conducted competitor analysis and benchmarking for 15+ brands, finding strategic opportunities, improving market positioning
- Created and maintained Excel/Tableau dashboards to track sales of 500+ SKUs, driving decision-making with trend-based insights
- Interviewed 20+ apparel manufacturer / dealers, gathering insights to improve category strategies & propose new product offerings
Education
PGP - Data Science & Business Analytics
The University of Texas At Austin
02.2025
MBA - International Business & Marketing
Indian Institute of Foreign Trade
New Delhi, India03.2024
B.E. - Electrical
Yeshwantrao Chavan College of Engineering
Nagpur, India04.2018
Skills
- Problem - solving
- Cross-functional
- Collaboration
- Leadership
- Team Management
- Creative Thinking
- Advanced Excel
- Data Visualization
- Data-driven decision making
- Key account management
Accomplishments
- Spare Parts Ordering and Warranty Management (2020 – 2021)
• Led development & integration of an ERP portal improving dealer satisfaction & operational efficiency.
• Reduced claim settlement time by 15% - Android Application for Field Engineers (2019)
• Spearheaded the design & launch of an app for 200+ field engineers.
• Collaborated with UI/UX designers & developers to create a user-friendly interface, boosting service efficiency by 20% - Built Electric Vehicle (Eco-kart Competition, 2017) - Secured 2nd Runner-Up & Best Built Kart Award
Certification
- SAP IBP, Coursera, 2025
- Lean Six Sigma, KPMG, 2024
- Associate SQL, Datacamp, 2025
- Product Management Fellowship, Product Space, 2025
- Google Analytics, Google, 2025
- Power BI
Languages
English
Hindi
Marathi
CORE COMPETENCIES
International Business | Competitive Analysis | Process Optimization | Strategic Account Management | Business Growth
Market Research | Digital Transformation | Customer Experience (CX) | Product Management
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Key Account Manager - UK
Trident Group
05.2024 - 12.2024
Intern - Market Research and Analytics
Trident Group
04.2023 - 10.2023
Assistant Manager - Middle East & Southeast Asia
Mahindra & Mahindra Ltd.
08.2018 - 08.2021
PGP - Data Science & Business Analytics
The University of Texas At Austin
MBA - International Business & Marketing
Indian Institute of Foreign Trade
B.E. - Electrical
Yeshwantrao Chavan College of Engineering
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