Shubhangi Chandrakar

Quality Management professional with successful career delivering efficiency and standardization, and maintaining all JCI, NABH, ISO and QS 9001 and Six Sigma Quality Systems. Drives smooth operation of hospital and service lines, coordinate efforts of employees and facilitate communication between management and end-user departments. Apply creativity in improving clinical processes to achieve higher safety and quality of services offered to patients. Experience in reviewing and interpreting regulatory requirements, implementation of corporate compliance, risk management and incident reporting followed by corrective action programs.

Experienced with heath care quality management practices and standards. Utilizes quality tools to conduct clinical audit and process improvement projects. Strong understanding of regulatory compliance and process improvement strategies.

Focused Quality Controller with 16 years of experience in JCI and NABH accreditation and certifications. Possesses superior knowledge to train and educate staff while maintaining optimal service quality and efficiency. Builds and maintains effective working relationships with all stakeholders. Quality assurance professional with solid foundation in managing quality systems and driving continuous improvement. Proven ability to enhance productivity and ensure compliance with industry standards. Known for fostering team collaboration and adapting to changing requirements. Skilled in quality auditing and process optimization. Diligent Quality Manager with 16 years of experience making clinical and nonclinical services meet internal and external standards. Skilled in market research, project management, and statistical analysis. Organized and analytical with excellent written and verbal communication skills.

• Certified Internal Auditor (ISO9001:2015 QMS & ISO14001:2015 EMS), Trained at Ministry of Micro, Small and Medium Enterprise, a GOI Organization
• NABH Assessor Course – Organized by Quality Council of India, held in Hyderabad on26th July to31st July2017.
• Simpler Green Belt certification in Lean Healthcare, Conducted by Quality Council of India and Simpler Healthcare –10th December2010, Bangalore

• NABL & Nursing Excellence Program Re-Accreditation of BALCO Medical Centre in Sep'2024 and First Time Accreditation in Dec'2022.
• NABH Re-Accreditation of BALCO Medical Centre in Oct2023 and First Time Accreditation in Jan2021.
• Published a chapter titled: “A Comparative Study of Annual Survey on Patient Safety Culture at Balco Medical Centre in the year2021-2022” in the book “Research Trends in Commerce & Management”, ISBN:978-81-19477-20-3 in Aug'2023; along with co-author and Research guide Dr. Anusha Priya, Associate Professor, Commerce & Management, Jharkhand Rai University, Ranchi
• Published paper at International Journal of Creative Research Thoughts on Topic: "Impact of Accreditation on Quality of Private hospitals" in02-June-2023; UGC Approved Journal No:49023 (18)
• Attended certificate program on Recent Advances in Quality Management: a three-day online session on implementation of NABH5th Ed. by Academy of Hospital Administration, Noida – conducted in May'2022
• Completed Program on Implementation of NABH5th Ed. in June'2021 – conducted by Quality Council of India
• Shortlisted Poster Presentation in award category on topic: A Comparative Study of Annual Survey on Patient Safety Culture – conducted in January2021 &2022 - About staff perception of safety initiatives and feedback mechanism in Global Conference6th Edition CAHOCON2022 on “Building Culture of Safety” in March2022
• Shortlisted Video Presentation in award category on topic: - Celebrating World Patient Safety Day on17th Sep'2021 in Global Conference6th Edition CAHOCON2022 on “Building Culture of Safety” in March2022

• Digitization Initiatives Of Hospital Operations In BMC – International Conference SASH2021 on “Technology to Heal: Building Synergies and Affordable Healthcare” in December2021
• Paper Presentation on topic: Digitization Initiatives Of Hospital Operations In BMC – International Conference SASH2021 on “Technology to Heal: Building Synergies and Affordable Healthcare” in December2021
• Paper Presentation on topic: BMC – A LEED Certified Green Hospital Building – International E-Conference on “Multidisciplinary Approach for Sustainable Development in September2020
• NABH Final Assessment of BALCO Medical Centre in Jan2021
• JCI Survey – Reaccreditation of Medeor Hospitals Dubai in Jan2019 & Initial Survey of Medeor Hospitals Al Ain in Feb2019
• Speaker in National Nursing Conclave – Quality in Nursing can Redefine Healthcare –11th to12th April2015, Continental Hospitals, Hyderabad
• Quality Conclave, Conducted by the Core Quality Team of Wockhardt Hospitals Pvt. Ltd –3rd July2013, Mumbai
• BMC-CANCER CONCLAVE2024 – Annual Cancer Conclave of Chhattisgarh on Choosing Wisely – common sense Oncology, organized on20th to22nd Sep'2024 in Hotel Mayfair Lake Resort, Naya Raipur – Was part of Organizing committee and faculty for the session, “Effective Communications”.
• BMC-CANCER CONCLAVE2023 – First International Cancer Conclave of Chhattisgarh on Cancer Care Closer to Home – shifting Paradigms, organized on17th &18th June'2023 in Hotel Mayfair Lake Resort, Naya Raipur – Was part of Organizing committee and coordinator of the session, “Patient Navigation Program”.
• CAHOCON20226th Edition – An Annual Global Conference on Building Culture of Safety in Healthcare on2nd &3rd March2022 in Grand Hyatt, Kochi
• SASH2020 – An Annual National Conference on Safe & Sustainable Hospitals on21st to23rd Feb2020, organized by AIIMS New Delhi
• International Patient Experience Summit & Eminence Awards by Fleming. On11th &12th September2019 in Shangri-La Hotel, Dubai
• AIDET Patient Communication Workshop, Conducted by Studer Group on13th &14th September2018 in Abu Dhabi, UAE
• Seminar on Infection Control – Challenges Ahead , conducted by CII Institute of Quality – Columbia Asia Hospital Bangalore,29th May2010
• Awareness program on Accreditation of Medical Imaging Services, organized by Quality Council of India on18th September,2010 at BGS Global Hospitals, Bangalore.
• Seminar on Hospital Administration on8th April2006 at IMS, DAVV, Indore, M. P
• MEDRECON-2006, VI Annual National Medical Records Conference at Choithram Hospital & Research Centre, Indore, M. P.
• CONPAC-2005, National Conference on Hospital Management at Nutan Girls College, Bhopal, M. P.
• NWBMW-2004, National Workshop on Biomedical Waste Management at Choithram Hospital & Research Centre, Indore, M. P.
• PRABANDHNAM-2004, National Conference on Hospital Administration at IMS, DAVV, Indore, M. P.

• BMC-CANCER CONCLAVE2024 – Annual Cancer Conclave of Chhattisgarh on Choosing Wisely – common sense Oncology, organized on20th to22nd Sep'2024 in Hotel Mayfair Lake Resort, Naya Raipur – Was part of Organizing committee and faculty for the session, “Effective Communications”.
• BMC-CANCER CONCLAVE2023 – First International Cancer Conclave of Chhattisgarh on Cancer Care Closer to Home – shifting Paradigms, organized on17th &18th June'2023 in Hotel Mayfair Lake Resort, Naya Raipur – Was part of Organizing committee and coordinator of the session, “Patient Navigation Program”.
• CAHOCON20226th Edition – An Annual Global Conference on Building Culture of Safety in Healthcare on2nd &3rd March2022 in Grand Hyatt, Kochi
• SASH2020 – An Annual National Conference on Safe & Sustainable Hospitals on21st to23rd Feb2020, organized by AIIMS New Delhi
• International Patient Experience Summit & Eminence Awards by Fleming. On11th &12th September2019 in Shangri-La Hotel, Dubai
• AIDET Patient Communication Workshop, Conducted by Studer Group on13th &14th September2018 in Abu Dhabi, UAE
• Quality Conclave, Conducted by the Core Quality Team of Wockhardt Hospitals Pvt. Ltd –3rd July2013, Mumbai
• Simpler Green Belt certification in Lean Healthcare, Conducted by Quality Council of India and Simpler Healthcare –10th December2010, Bangalore
• Seminar on Infection Control – Challenges Ahead , conducted by CII Institute of Quality – Columbia Asia Hospital Bangalore,29th May2010
• Awareness program on Accreditation of Medical Imaging Services, organized by Quality Council of India on18th September,2010 at BGS Global Hospitals, Bangalore.
• Seminar on Hospital Administration on8th April2006 at IMS, DAVV, Indore, M. P
• MEDRECON-2006, VI Annual National Medical Records Conference at Choithram Hospital & Research Centre, Indore, M. P.
• CONPAC-2005, National Conference on Hospital Management at Nutan Girls College, Bhopal, M. P.
• NWBMW-2004, National Workshop on Biomedical Waste Management at Choithram Hospital & Research Centre, Indore, M. P.
• PRABANDHNAM-2004, National Conference on Hospital Administration at IMS, DAVV, Indore, M. P.

• Plan, strategize, initiate and implement quality improvement projects in the organization for maintaining accreditation standards.
• Accreditations: Prepare for and Coordinate International as well as National accreditation activities to accomplish the project with minimal non-conformities.
• Hospital Visit: To all locations for ensuring compliance to quality parameters.
• Quality Indicators: Maintenance of Quality Indicators Dashboard, Clinical Parameters and Performance indicators for strategic and managerial purposes.
• In-depth knowledge of hospital operations and having experience in facility planning and other support areas like Housekeeping, Food Services, Maintenance, Stores, Pharmacy etc.
• Training & Orientation of staff on hospital processes and work flow.
• Address patient care issues and challenges of staff are resolved in time by trouble shooting and escalation if required.
• Act as an identifier of risk involved in the work place, train staff on risk identification, mitigation and precautions for future.
• Conduct feedback analysis and present the same to all associates for improvement and reward to best performer.
• Cost analysis and utilization of resources, conduct break even V/s actual study on monthly basis for review meetings