Shubhangi Jambhulkar

Served as an IT Business Analyst, managing application (Audit Online Hub) utilized by Certification Bodies in the management of audits via UI or API Integration.

• Defined and managed the product backlog for the Audit Online Hub, aligning features with customer needs, and compliance goals.
• Translated requirements into well-defined user stories and acceptance criteria, ensuring clarity for QA and DevOps teams.
• Spearheaded end-to-end system rollout, ensuring seamless UI/API integration and smooth adoption across certification bodies.
• Facilitated stakeholder reviews and customer feedback loops, continuously refining user journeys and product features.
• Coordinated with external vendors for solution benchmarking, ensuring deliverables met agreed scope, quality, and timelines.

Served as a Consultant on Life Insurance projects, focusing on digital transformation initiatives utilizing the ebaotech product (Insure MO which is a cloud based platform), that facilitates rapid product launches across various digital channel partners.

• Product Strategy: Defined product features and ensured alignment with business goals by analyzing life and health insurance policies for accurate configuration and faster go-to-market.
• Product Analysis: Reviewed life and health insurance policies and specifications to ensure accurate product configuration.
• Documentation: Maintained a prioritized product backlog, translating complex requirements into clear and concise user stories, flowcharts, and validation rules to guide development teams.
• User Journey Mapping: Mapped digital user journeys and designed end-to-end API integration flows to ensure seamless alignment with business operations and partner ecosystems.
• Agile Process: Facilitated sprint planning, demos, and requirement walkthroughs to ensure cross-functional alignment, transparency, and stakeholder engagement throughout the product lifecycle.
• Product Configuration: LED configuration of life insurance products on the Insure MO Life platform for new business and rate setup, premium calculations, policy servicing, and claims setup, which included rates, formulae, and business rules configuration.
• Pre-Sales & POC: Conducted POC demos to showcase product capabilities, and support client acquisition.
• API Integration: Designed and implemented APIs for seamless integration with third-party systems.
• Testing & Change Management: Performed UI, API, functional, integration, and regression testing; managed change effectively.
• Mentorship: Mentored and onboarded new Business Analysts, fostering team growth and integration.

• Served as a Business Analyst for - MCS (Producer Management system for Insurance) - UI Modernization Project.
• Application Analysis & Upgrade: Evaluated applications to identify upgrade opportunities aligned with business needs and tech advancements.
• Requirements Gathering: Collaborated with end users to gather and document requirements in use case formats for system enhancements.
• User Journey Design: Defined user journeys and interaction flows to improve navigation and engagement.
• UI/UX Design: Created wireframes, mockups, and prototypes to deliver intuitive and user-friendly interfaces.
• Training & Knowledge Transfer: Conducted training sessions on domain concepts and application functionality for development teams.
• Team Recruitment: Supported recruitment efforts to identify and onboard top talent for the domain team.

• Managed end-to-end project lifecycles, including requirements gathering, design, development, testing, and client delivery.
• Product Analysis: Reviewed life and health insurance policies to ensure a deep understanding of client products and specifications (AS IS Process).
• Gap Analysis & System Optimization: Identified gaps between legacy and target systems, driving system enhancements and optimizations.
• Documentation & Wireframes: Created wireframes, screen mockups, FRDs, and BRDs to support system improvements (TO BE Process).
• Collaboration along with Testing: Collaborate with application development and Business teams to ensure quality solutions that meet the needs and expectations of our business partners and clients.
• User Training & Manuals: Developed user manuals and provided training for seamless adoption of system updates.
• Team Management: Supervised and mentored a team of 3 Business Analysts, ensuring task completion and high-quality outputs.
• Pre Sales Engagement: Collaborated with clients like MISR Life, BSLI, and BALIC to understand needs and deliver customized solutions.
• RFI/RFP Management: Led the preparation and submission of RFIs and RFPs to secure new business opportunities.
• POC Development: Directed end-to-end POC development, validating solutions, and aligning with client use cases.
• Major Projects handled:
• Postal Life Insurance/BALIC: Digital Transformation program that involved end to end implementation of Infosys McCamish - insurance solution that supports both traditional and non-traditional life insurance.
• Tokyo Marine Family Takaful -Project involved Takaful implementation of Infosys McCamish insurance solution.
• MetLife - Malaysia: Project involved implementation of Balance Score Card (Regulatory Requirement) for Producers as a part of change in the agent compensation structure.

Within this duration i worked for a short stint with Majesco Ltd (12 Dec 18 to 01 Mar 19) . But due to personal reasons/relocation had to quit and rejoined as a new employee.

• Worked at Client site (Star Union Dai-ichi Life Insurance (SUD Life)) as a BA.HCL was the system integrator engaged by SUD Life.
• Worked closely with project stakeholders and SMEs to understand and translate business needs into clear and concise Business Requirements and Functional Specification.
• Worked across teams including Web, Middleware, Mainframes to explain high-level requirements and get the queries clarified.
• Test case preparation, test case execution, defect tracking, defect lifecycle analysis and support for UAT.
• Provided support for various project management activities, assisting in project planning, scheduling, and resource allocation to ensure successful delivery.

• Served as a BA for the inhouse IT team to handle enhancements on the base applications including new product launches.
• Understanding the business process pain points, building prototypes, gathering business requirements, participating in design discussions, helping developers in query resolutions, building test plans and supporting business in Business testing.
• Well appreciated for initiating with Project dashboard. i.e. Involved in preparing of the Project dashboard across system which tracked the delays in projects, % completion of the project as per the project plan & departments responsible for the delay.
• Major Projects handled: New Product Launches in the Base PAS, Collection (Outstation Cheques), Referral Commissions, New Business/ Surrender/PW Integration with Base PAS, IRDA -IGMS Integration, SI/ECS Process Re-engineering, Digital STP Process.

• Collaborated effectively as part of the offshore Business Analyst team to support project delivery and requirements management.
• Projects worked on: American Express Technologies: Project was aimed at enhancements / building functionalities in the credit card administration system - Global new Accounts (GNA).
• Vertical Project Management Office: Project Revenue & Resource (Bench/Buffer/Billability) Analysis activities, Support in Pre Sales activities.