Shubhangi Malhotra
New Delhi
Summary
Proven leader in operations at eSwop Technology Pvt. Ltd., adept in relationship building and data management. Excelled in project planning and problem-solving, significantly enhancing team performance. Demonstrated flexibility and dependability across roles, ensuring quality assurance and efficient service delivery. Skilled in teamwork and collaboration, consistently achieving project objectives.
Overview
6
6
years of professional experience
Work History
Lead-Operations (B to C)
eSwop Technology Pvt. Ltd.
Noida
07.2022 - Current
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Collaborated with multiple departments to meet objectives.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Maintained updated knowledge through continuing education and advanced training.
- Conducted comprehensive research and data analysis to support strategic planning and informed decision-making.
- Prioritized and organized tasks to efficiently accomplish service goals.
Office Coordinator
Microsafe India Pvt. Ltd.
New Delhi
01.2020 - 12.2022
- Created and maintained filing systems, both paper and electronic.
- Coordinated office operations and procedures to ensure organizational effectiveness and efficiency.
- Maintained office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; evaluating new office products; placing and expediting orders for supplies.
Customer Support Executive
Jindal Intellicom (Zomato)
New Delhi
01.2019 - 12.2019
- Answered customer inquiries via phone, email, and chat.
- Resolved customer issues in a timely manner.
- Developed solutions to address customer complaints.
Education
PGDBA -
Symbiosis Centre of Distant Learning
Pune01-2021
Bachelor of Arts -
Rajdhani College
New Delhi01-2019
Diploma in Korean Language -
Daulat Ram College
New Delhi01-2018
High School Diploma -
S.D Public School
New Delhi01-2016
Skills
- Relationship Building
- Project Planning
- Flexible and Adaptable
- Multitasking
- Teamwork and Collaboration
- Problem-Solving
- Dependable and responsible
- Data Management
- Quality Assurance
Languages
Hindi
First Language
English
Upper Intermediate (B2)
B2
Korean
Beginner (A1)
A1
Punjabi
Intermediate (B1)
B1
Timeline
Lead-Operations (B to C)
eSwop Technology Pvt. Ltd.
07.2022 - Current
Office Coordinator
Microsafe India Pvt. Ltd.
01.2020 - 12.2022
Customer Support Executive
Jindal Intellicom (Zomato)
01.2019 - 12.2019
PGDBA -
Symbiosis Centre of Distant Learning
Bachelor of Arts -
Rajdhani College
Diploma in Korean Language -
Daulat Ram College
High School Diploma -
S.D Public School
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