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Experienced Collector bringing more than 20 years of experience in debt collections and accounts receivable. Expert in repayment negotiations and repayment plan structuring. Successful in managing bad debt by reducing aged accounts. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Dynamic Collections Agent with a proven track record at Navient, excelling in debt negotiation and customer relationship management. Achieved significant recovery rates through strategic payment arrangements and effective conflict resolution. Skilled in collections processing and dedicated to enhancing client satisfaction while ensuring compliance with fair debt practices.

Adept at debt negotiation and relationship building, I excelled at United Healthcare by consistently surpassing targets through effective account management and empathetic customer interactions. Recognized for outstanding payment plan structuring and training new hires, my skills contributed to a positive team atmosphere and high client satisfaction, with a notable increase in productivity levels.
Results-driven collections professional prepared to excel in debt recovery. Skilled in negotiation, account management, and resolving delinquent accounts. Strong focus on team collaboration and adaptability, ensuring seamless operations and achieving targets. Reliable and resilient with strong commitment to customer service and compliance standards.

I am a professional Collections Agent with 5 years’ experience, I am flexible, quick to pick up new skills and eager to learn and keen to work for a company with great reputation and high profile.

Experienced with managing overdue accounts and resolving payment disputes efficiently. Utilizes negotiation techniques and persuasive communication to secure payments. Track record of maintaining accurate records and collaborating with teams to meet collection targets.
Motivated professional offering proficiency in data entry combined with strong mathematical and analytical thinking skills. Personable team player with exceptional customer service abilities. Fast learner and committed to continuous, self-directed learning.

Shubhangi Mali

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Collections Agent

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Collections Agent

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High School Diploma -

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