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Experienced Collector bringing more than 20 years of experience in debt collections and accounts receivable. Expert in repayment negotiations and repayment plan structuring. Successful in managing bad debt by reducing aged accounts. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Adept at debt negotiation and relationship building, I excelled at United Healthcare by consistently surpassing targets through effective account management and empathetic customer interactions. Recognized for outstanding payment plan structuring and training new hires, my skills contributed to a positive team atmosphere and high client satisfaction, with a notable increase in productivity levels.
Results-driven collections professional prepared to excel in debt recovery. Skilled in negotiation, account management, and resolving delinquent accounts. Strong focus on team collaboration and adaptability, ensuring seamless operations and achieving targets. Reliable and resilient with strong commitment to customer service and compliance standards.

Results-oriented collection agent with 2 years of expertise in leading high-performing teams and developing scalable processes facilitating accurate billing and collections processes. Focused on eliminating issues contributing to account delinquency and streamlining collections best practices. Excited to bring history of innovation and relationship-building skills to growing organization.

Proven professional with a track record of enhancing collections processes at Bank of America, adept in delinquent account management and staff development. Excels in devising strategies to improve efficiency and customer satisfaction. Demonstrates strong negotiation skills and a commitment to maintaining high standards in debt management and collections regulatory guidelines.

I'm a dedicated professional with knowledge of customer service, delivery, and proven multitasking abilities. I'm committed to increase new and returning customers, and drive business results.
Results-driven collections professional prepared to excel in debt recovery. Skilled in negotiation, account management, and resolving delinquent accounts. Strong focus on team collaboration and adaptability, ensuring seamless operations and achieving targets. Reliable and resilient with strong commitment to customer service and compliance standards.

Shubhangi Mali

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Collections Agent

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Collections Agent

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