Summary
Overview
Work History
Education
Skills
Timeline
Generic
SHUBHANGI MALIK

SHUBHANGI MALIK

Assistant Manager
Delhi

Summary

Diligent Assistant Manager with strong foundation in managing daily operations and team leadership. Proven success in optimizing workflows and enhancing customer satisfaction. Demonstrated expertise in problem-solving and strategic planning to drive team performance.

Overview

7
7
years of professional experience
2
2
Languages

Work History

Assistant Manager

Barclays Bank
01.2023 - Current


  • Updating the team with process refreshers across locations. Understanding of loans, BGI, settlement, RCF, and overdraft terms and conditions to make informed decisions.
  • Responsible for training new joiners and assisting them with end-to-end training modules, approving drawdown cases, and resolving RD queries, along with Six Eye checks.
  • Streamlined case documentation procedures, reducing processing time and increasing efficiency.
  • Provided leadership, guidance, and support to staff members. Established and maintained relationships with key stakeholders.
  • Improved overall team morale with effective motivational techniques like reward programs, recognition events, and transparent communication practices.
  • Tools trained: Zeus, Salesforce, Fullserve, GPT, GPP, ALS, LoanIQ, ACBS, DocuSign, FCS, Siebel, and BPM.

Senior Representative

HCL Technologies
04.2022 - 12.2022
  • Resolved issues through careful research and follow-up with customers
  • Developed and maintained positive customer relations and coordinated with team members to properly handle requests and questions. Interacted with customers to maintain and enhance relationships

Analyst

NatWest Group (Formerly Royal Bank of Scotland)
08.2018 - 03.2022
  • Approved loan applications based on customer creditworthiness
  • Evaluated loan requests and documents to verify accuracy and completeness
  • Processed loan applications and monitored progress from start to finish
  • Managed time efficiently to complete all tasks within deadlines
  • Cross Trained in - Digital lending, Mandates & Signatures, Overdraft Renewals & been part of various projects amid Covid-19 like CIBILs, BBLS & RLS

Education

MBA - Finance & Technology

Manipal University
Jaipur, India
08-2025

M.com -

I.G.N.O.U
01.2019

B.com -

Aryabhata College, University of Delhi
01.2017

Skills

    Team leadership

    People Skills

    Banking domain knowledge

    Problem-solving

    Decision-making

    Time management

    Fair lending practices

    Commercial lending

    Asset-backed lending

    Lending practices

    Documentation review

    Loan servicing

    Debt restructuring

    Multitasking

    Financial Modelling & Valuation

    AML

Timeline

Assistant Manager

Barclays Bank
01.2023 - Current

Senior Representative

HCL Technologies
04.2022 - 12.2022

Analyst

NatWest Group (Formerly Royal Bank of Scotland)
08.2018 - 03.2022

MBA - Finance & Technology

Manipal University

M.com -

I.G.N.O.U

B.com -

Aryabhata College, University of Delhi

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SHUBHANGI MALIKAssistant Manager