Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Hobbies and Interests
Timeline
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Shubhangi Mohan

Delhi

Summary

An experienced and dedicated Human Resources Assistant with in-depth knowledge of administrative processes & managing successful relationships with employees. Ability to maintain an organized employee database by collecting records, and carefully organizing paperwork associated with existing and future employees.

Overview

3
3
years of professional experience

Work History

Administrator, Benefits

Amazon
Hyderabad
07.2023 - Current
  • Managed comprehensive benefits packages for UAE, Bahrain, KSA, Turkey, and Israel, encompassing health and wellness, additional life benefits (life insurance, education, flight allowance, housing benefits), and additional Amazon-sponsored benefits.
  • Assisted internal customers (employees) with inquiries and support related to benefits.
  • Processed payroll information in adherence to established guidelines, ensuring accuracy and compliance.
  • Collaborated with various teams including Payroll, Employee Resource Center, Exits, Onboarding, and external stakeholders such as insurance vendors to resolve employee queries and complete administrative processes.
  • Handled employee benefits case management through SIM-T mailbox, providing timely assistance and resolution.
  • Managed the adjudication, enrollment, and withdrawal of reimbursement benefits, ensuring smooth and efficient processes.

Sr. Human Resource Assistant

Amazon
06.2021 - 06.2023
  • Managed payroll operations for 3 countries spanning 30+ locations in APAC and MENA regions.
  • Oversaw punch correction, anomalies clearance, and leave balance uploads for Korea, Singapore, Taiwan, MENA, and APAC.
  • Successfully automated anomaly processing, saving 100 hours of manual work.
  • Addressed escalations concerning leaves and balance discrepancies.
  • Provided expert assistance to ensure smooth and error-free payroll processing.
  • Collaborated with the tech team to optimize tools, reducing manual intervention.
  • Conducted thorough audits on tickets and activities, ensuring zero pay defects.
  • Handled end-to-end escalation and resolution for inbound queries.
  • Developed and implemented process enhancements, resulting in reduced pay defects and increased productivity.
  • Spearheaded efforts towards fully automating Amazon Time and establishing standardized processes across all countries.
  • Documented SOPs, BRDs, and RCAs to optimize processes and enhance efficiency.
  • Managed stakeholders across multiple cross-functional teams, including Local HRBPs and PMs.

Seller Support Associate

Amazon
  • Performing support to sellers when they face technical issue in their Seller central
  • Resolves issues related to FBA, inventory, invoices and GST, orders, payments, FBA shipments
  • Recognized as SPSAT champion consecutively 7 times
  • Exceeded expectations by keeping axiom at the highest for over 8 months by delivering highest quality support to the sellers.

Assistant

Umeed NGO
  • Worked with Umeed NGO for the span of 1 year, to help educate the poor community.

Education

PGDM in Human Resources And Operations -

Institute of Management Technology
01.2023

Diploma in Bharatanatyam -

Prayag Sangeet Samiti
01.2019

Certificate in Business Communication -

British Council
01.2017

B.A Programme (Economics & World Literature) -

University of Delhi

Post Graduate diploma in Bharatanatyam -

Shri Ram Bhartiya Kala Kendra

Skills

  • Project Management
  • Transition Management
  • Problem Solving
  • Ability to work under pressure
  • Payroll Processing
  • Service Level Agreement (SLA)
  • Process improvement

Accomplishments

02/2021 - 09/2021, Rolled out multiple JDI to reduce utilization and pay defects.

04/01/2024 - RnR achiever

Languages

  • English, Highly Proficient
  • Hindi, Native Speaker
  • Punjabi, Native Speaker

Hobbies and Interests

  • Swimming
  • DIY
  • Dance

Timeline

Administrator, Benefits

Amazon
07.2023 - Current

Sr. Human Resource Assistant

Amazon
06.2021 - 06.2023

Seller Support Associate

Amazon

Assistant

Umeed NGO

PGDM in Human Resources And Operations -

Institute of Management Technology

Diploma in Bharatanatyam -

Prayag Sangeet Samiti

Certificate in Business Communication -

British Council

B.A Programme (Economics & World Literature) -

University of Delhi

Post Graduate diploma in Bharatanatyam -

Shri Ram Bhartiya Kala Kendra

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Shubhangi Mohan