Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
Generic

Shubhangi Pawar

Pune

Summary

A hard working employee who performs and delegates all the multiple duties in a respectful and professional manner. Attention to detail and ability to identify trends in skill level performance. A superb coach and mentor and has a long track record of executing the principle responsibilities. Ability to effectively lead a team, motivate peer to do better, make sound decisions and work efficiently at all levels of responsibility and contribute to the establishment’s long-term success.

Overview

7
7
years of professional experience
4
4
years of post-secondary education

Work History

Business Analyst

BharatAgri
07.2021 - Current
  • Analysis for Ecommerce Vertical planning helping in it's growth
  • Coordinating with Marketing team to increase MQL leading to increase in conversion rate from 3% to 10% and Ecommerce user purchase behavior to generate app based sales
  • Building LMS bringing the AoV from 2.3k to 3.6k
  • Data Visualization, Data Mining, Dashboard Preparation, and performing root cause analysis to provide cost-effective solutions for critical issues.
  • Presenting/Analyzing data with the help of AWS Quick-sight, Excel, Google Data Studio, Google Sheets and SQL
  • Working with Tech by creating the BRD's,PRD's to build the systems in E-commerce
  • Coordinating with various stakeholders and translating requirements into business specifications as an when needed along with resolving their queries/tickets
  • Improved business direction by prioritizing customers and implementing changes based on collected feedback
  • Built Agent Productivity Dashboard to analyze agent's performance which helped the team to increase Per Agent Sale from 0.62 to 1.5 per day.
  • Increased service generation from 75% to 98% by defining the strategic plan and execution boosting the NPS to 4.39
  • Improved Product User score from 40% to 90% for the app open by adding better quality and training part in the team
  • Setup the Sales Verification SOP and user journey for entire organization by increasing the same day verification to 85 % from 45 %
  • Interacted with internal customers to understand business needs and translate into requirements and project scope
  • Analyzed Customer Behavior on the App & devised multiple strategies to push category sales via Banners, Offers, Notifications etc

Operations Analyst

Amazon Development Centre
11.2020 - 07.2021
  • Escalation Resolution and ticket management
  • Reporting, Gap and Exception analysis ,Identifying controls to fix
  • Finding RC and Proactively raising issues/alarms to manager or stakeholders
  • Meet business metrics and goals, i.e., SLA, production, and quality targets
  • Creating reports using MIS Excel Pivot Tables , Planning and Prioritization,
  • Partner/Product Communication
  • Maintains records of day to day work by updating trackers or workflow tools
  • Responsible for giving timely responses to stakeholders on related tasks with guidance ,i.e., as per SOP and SLA
  • Generated reports of findings to help management with making key decisions
  • Designed plans to improve operations and suggested changes to systems for overall organization
  • Met SLAs and internal and external regulatory standards by conducting scheduled procedural and tool audits

Subject Matter Expert, Process Executive

Amazon Development Centre
08.2017 - 10.2020
  • As SME meaning Subject Matter Expert wherein I have coached the new hires team and helped them tracking their performance and to improve on their weak points , groomed them to help them understand and deliver the process while adhering to company’s policies and procedures
  • Responsible for effective & timely training of bottom performers so as to help and avoid and process gaps
  • As a iSupport member (To coach & train associates on new processes and updates).DOP support : DART on Phone during peaks, where I had given resolution to associates on call
  • Strongly believe in customer obsession and understand responsibility in the organization
  • I believe in curiosity and invention
  • Maintains and improves quality results by adhering to standards and guidelines & recommending improved procedures
  • Handled multiple skills being in different teams of different OU’s - IN Pay team ,IN
  • Login and payments team , IN CAP team (Concession Abuse Prevention) , NA
  • CAP chats, NA emails , Pay Message Us, IN AB (Amazon Business )

Education

Bachelor of Engineering -

Pune University
01.2013 - 04.2017

Skills

Ownership

Customer Focused

Leadership

Team Management

Training & Coaching

Efficient Team player

Data analysis

Strategic planning

Gap analysis

Process Improvement

Additional Information


  • AWARDS AND RNR’S WON IN AMAZON : Awarded for the exceptional work (Peak period-2018-19) Best Process Executive 2019-20( Ranking was based on Customer Satisfaction, resolution and availability to eliminate customer efforts ) CDP awards (Customer Delight Program ) 2019 twice , Silver award for RNR 2019 Quality champion of In Payments skill (April2020 to Dec 2020)
  • Successfully conducted the "Query Through SQL" in Sanjivani Techfest 2016-17 being the Incharge
  • Being Committee member ,successfully managed and hosted the Sanjivani Techfest 2016-17

Timeline

Business Analyst

BharatAgri
07.2021 - Current

Operations Analyst

Amazon Development Centre
11.2020 - 07.2021

Subject Matter Expert, Process Executive

Amazon Development Centre
08.2017 - 10.2020

Bachelor of Engineering -

Pune University
01.2013 - 04.2017

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Shubhangi Pawar