SHUBHANGI SINGH

Define product vision and strategy by identifying customer needs and market opportunities.Develop comprehensive product roadmaps that outline phased feature enhancements and strategic improvements, providing clear direction and alignment for cross-functional teams.Collaborate cross-functionally with architect ,Project Managers, BDM & Marketing team to ensure cohesive execution of product development. Prioritize tasks and initiatives based on strategic goals and customer needs, ensuring efficient allocation of resources & implementations.

Manage product launches to ensure successful market entry, followed by iterative updates and enhancements to optimize customer satisfaction and product performance.Proactively identify upsell and cross sale opportunities to expand clients accounts.I facilitate meetings between clients and Business Development Management (BDM), fostering relationships and advancing business opportunities.

Consulting with customers to assess needs and propose optimal solutions. Bosting revenue by identifying product offerings. Participating in business events,conferences and trade shows to promote products and network with potential clients.Monitoring market conditions to set accurate product pricing and capitalize on emerging trends.

Led technical upgrade projects for clients, collaborating closely with consultants for integrations. Ensured the implementation and functionality of in-classroom technologies such as tablets, interactive projection screens, online content delivery systems. Collaborated with cross-functional teams to ensure the timely delivery of high-quality solutions for clients. Oversaw the development and implementation of improvements to support network operations, indicating a focus on infrastructure and operational efficiency

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Built and maintained positive working relationships with stakeholders. Prepared center-wise audit reports, identified issues, and presented findings for resolution. Ensured compliance with accounting standards, regulatory requirements, and budget targets. Managed operational support for Community Management teams and collated operational issues for analysis. Managed deployed manpower including Community Managers, housekeeping/security staff, and administrative personnel. Handled vendor management to fulfil day-to-day operational requirements. Conducted customer experience strategies aligned with marketing initiatives.

Reduced order processing time by ensuring meticulous attention to detail in handling purchase orders and updating inventory. Supported sales growth by preparing comprehensive reports on market trends and competitors' activities. Monitored sales performance through SAP/CRM sales tracking systems and reported progress to sales representatives. Maintained financial controls, planned business operations, and controlled expenses. Coordinated with CHA/Import forwarders to arrange pickup of materials from Belgium HQ via AIR/SEA. Collaborated cross-functionally with headquarters, regional, and national teams to ensure consistent messaging and customer experience. Elevated overall business performance by actively participating in company-wide initiatives focused on improving operational excellence.

Retained and expanded client relationships to achieve portfolio retention, sales, service, and profitability objectives. Handled sourcing by identifying cost-effective suppliers to improve quality and reliability. Sourced suppliers, obtained quotes, and negotiated price, quantity, and delivery schedules to meet client requirements. Developed, implemented, reviewed, and revised rolling plans (3 to 12 months) focusing on client needs and opportunities. Managed overall operations including client onboarding, vendor sourcing, stock replenishment, order processing, and coordination with SCM/replenishment teams.

• ACHIEVEMENT- Awarded Star performer in Year 2019-2020.

Responsible for developing accounts by assessing client needs and identifying appropriate solutions. Collaborating with cross-functional teams to enhance the overall customer service experience, ensuring seamless service delivery and client satisfaction. Conducting market research to analyze the competitive landscape and industry trends, providing insights for informed decision-making. Leading strategic planning, including the proposal process and bid preparation, to secure new business opportunities.

Streamlined inventory management through regular audits, accurate ordering processes, and efficient stock organization. Launched staff engagement initiatives, gender diversity programs, and cultural programs to foster a positive work environment. Boosted customer satisfaction by delivering exceptional service and promptly addressing customer concerns. Increased repeat business and in-store visits through effective customer relationship management strategies. Analyzed customer feedback to identify areas for improvement in the customer experience. Implemented strategies based on feedback to enhance overall customer satisfaction and retention

Handled sourcing through identification of cost effective suppliers for procurement with an aim of improving quality and reliability Source for a Suppliers and Obtaining quotes from different suppliers and negotiating price, quantity and delivery schedules to fulfil client requirement Planning budgets and presenting sales forecasts and figures for new ranges Follow-up with multi designer stores and update the stock on weekly basis