SHUBHANGI SINGH

• Raised property accuracy and accountability by creating new automated tracking method.
• Exercised leadership capabilities by successfully motivating and inspiring others.
• Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
• Implemented innovative programs to increase employee loyalty and reduce turnover.
• Assessed damaged materials and notified maintenance personnel of needed repairs.

• Led technical upgraded projects for clients by working and coordinating with consultants for integrations.
• To ensure in-classroom tablets, interactive projection screens and whiteboards, online content delivery, and MOOCs.
• Collaborated with cross-functional teams to ensure timely delivery of quality solutions for clients.
• Oversaw development and implementation of improvements to support network operations.
• Championed data-driven decision making within the organization, using insights gleaned from past projects to inform future strategies and approaches.

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• Built and maintained positive working relationships with stakeholders
• Prepared center wise audit reports to highlight issues, liaising with managerial staff and presenting findings to solutions to resolve
• Provided summaries of non-conformity, recording objective evidence, providing records, investigating root causes and recording corrective actions taken
• Drive the success of all operational support for Community Management teams
• Collated and analyzed the ops issues & make spreadsheet data, maintaining high level of accuracy throughout
• Established procedures and controls to keep staff in compliance with accounting standards, regulatory requirements, and budget targets
• Reported on operating income, expenses against budgets, and forecasted trends
• Leverage analytics to identify & recommend opportunities to reduce OPEX and improve business efficiency
• Manage all deployed manpower like Community Managers, housekeeping/Securities and other administrative staff
• Vendor Management - Dealing with the Vendor to fulfill the day to day Operations requirements
• Tracking and analyzing customer encounters to identify errors, inconsistencies and possible areas of improvement
• Conducted customer experience strategies with marketing initiatives
• Identify customer needs and taking Proactive Steps to maintain positive experience
• Creates project plans and schedules to ensure that implementations are complete on time within budget and meet client expectations
• Responsible for installing and deploying technical system, software, Hardware and a solutions.

• Reduced order processing time through meticulous attention to detail in handling purchase orders and inventory updates.
• Supported sales growth by preparing comprehensive reports on market trends and competitors'' activities.
• Demonstrated products to show potential customers benefits and advantages and encourage purchases.
• Monitor sales performance through SAP/CRM sales tracking and report progress to sales representatives
• Maintained financial controls, planned business operations and control expenses while identifying and pursuing opportunities to grow business operations and boost profits.
• Coordinate with CHA/Import forwarder to pick up the material from Belgium HQ and arrange AIR/SEA Pick up
• Improved sales team productivity, coordinating schedules and appointments for potential clients.
• Enhanced customer retention rates, implementing follow-up strategies after-sales transactions were completed.
• Collaborated cross-functionally with headquarters, regional and other teams nationally to maintain consistent message and experience.
• Strengthened collaboration among team members by organizing regular meetings and training sessions for professional development.
• Increased efficiency in sales operations, maintaining accurate records of contracts, proposals, and invoices.
• Elevated overall business performance by actively participating in company-wide initiatives aimed at improving operational excellence.

• Retain and expand relationships to achieve portfolio retention, sales, service & profitability objectives and proactively develop relationships with the clients and Vendors
• Handling sourcing through identification of cost effective suppliers for procurement with an aim of improving quality and reliability
• Source for a Suppliers and Obtaining quotes from different suppliers and negotiating price, quantity and delivery schedules to fulfill client requirement
• Vendor Consolidation-Provide complete office solutions to the client
• Engage customers in a timely and effective manner to resolve all business continuity issues
• Understand the problem, coordinate with suppliers and respective team to resolve issues
• Develop, implement, review and revise a 3 to 12 months on-rolling plan focusing on identifying client needs and opportunities
• Focused over all operations- client onboard, vendor sourcing, stock replenishment, order processing, coordinate with SCM/replenishment team for stocking, delivery of material & payment follow up
• ACHIEVEMENT- Awarded Star performer in Year 2019-2020.

• Responsible for account development, assessing client needs, and identifying solutions
• Manage account relationships, contract negations, sales, pricing, billing, and logistics
• Collaborate with cross-functional teams to improve customer service experience
• Lead planning, strategy, proposal process, and bid preparation
• Perform market research on competitive landscape and industry trends
• Trained and mentor new sales representatives
• Responsible for Northern & Western region sales including Product and Franchisee sales.

• Processed payments for credit and debit cards and returned proper change for cash transactions.
• Streamlined inventory management with regular audits, accurate ordering, and efficient stock organization.
• Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.
• Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
• Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
• Analyzed customer feedback and implemented strategies to improve customer experience.

• Handled sourcing through identification of cost effective suppliers for procurement with an aim of improving quality and reliability
• Source for a Suppliers and Obtaining quotes from different suppliers and negotiating price, quantity and delivery schedules to fulfil client requirement
• Planning budgets and presenting sales forecasts and figures for new ranges
• Follow-up with multi designer stores and update the stock on weekly basis
• Monitoring slow sellers and taking action to reduce prices or set promotions as necessary
• Coordinate with corporate gifting suppliers to negotiate the price and ensure about the orders.