SHUBHANI GOGNA
Phagwara
Summary
Multi-talented and collaborative Administrative Manager focused on business efficiency and operational improvements. Dedicated and decisive leader with strategic and forward-thinking mindset offering more than 5 years of experience. Analytical problem-solver and persuasive communicator with talent for creative solutions.
Overview
6
6
years of professional experience
Work History
Administrative Manager
UPSTART INSTITUTE/WESTCOAST VENTURES
Phagwara
04.2022 - Current
- Coordinated with executive staff to ensure deadlines were met in a timely manner.
- Handling all the four modules (L, R, W, S) With a special expertise in teaching reading, writing and helping students to achieve 9, 7 band in respective modules
- Liaised with customers, addressed inquiries, handled meeting requests to provide outstanding customer care.
- Monitored office inventory to maintain supply levels.
- Evaluated and implemented new systems and procedures to maintain regulatory compliance.
- Handling all the four modules (L, R, W, S) With a special expertise in teaching reading, writing and helping students to achieve 9, 7 band in respective modules
Branch Administrative Manager
THINK POSITIVE EDUCATIONAL SERVICES
Phagwara
02.2018 - 03.2022
- Maintained regular performance appraisals for subordinates through verbal, written and on-going review programs.
- Managing team of 20 teachers, overseeing 150-200(on an average) students and 3 buildings
- Resolved conflicts among employees arising due to differences in opinions or misunderstandings.
- Successfully managed, planned, implemented schedule for online teaching during COVID and getting desired results for students
- Disciplined employees to encourage compliance with company policies and procedures.
- Managed and inspired team members to perform to full potential, driving branch profitability.
- Coordinated with other departments for smooth functioning of branch activities.
- Participated in strategic planning sessions held at regular intervals to discuss future goals of the organization.
- Maintained records of employee attendance, leave applications, vacation schedules.
- Developed operational procedures to ensure efficient workflow in the branch office.
- Assisted in recruitment process by screening resumes and interviewing candidates.
- Effectively teaching to students of all levels (beginners to test takers, both academic, general training candidates)
Education
MBA - Human Resources Management And Hospitality
GNA UNIVERSITY
Phagwara,India01-2017
BBA -
GNA-IMT
Phagwara,India01-2015
Higher Secondary Education -
Kamla Nehru Public School
Phagwara,India01-2012
Matriculation -
St.Joseph Convent School
Phagwara,India01-2010
Skills
- Customer Service Management
- Policy Development
- Office Supervision
- Developing Policies and Procedures
- Business Strategies
- Schedule Management
- Employee Development
- Performance Evaluations
- Organization and Multitasking
- Hiring and Training
- Critical Thinking
Affiliations
- Avid Book Reader
- Explorer
- Fitness Guider
Languages
Hindi
First Language
English
Advanced (C1)
C1
Punjabi
Upper Intermediate (B2)
B2
Accomplishments
- Event Club Head
- Silver Medal Recipient in the university
- ·Corporate Chanakya competition winner organized by University
- Best Speaker Award Winner
- Class representative from 2012-2015,2015-2017
Timeline
Administrative Manager
UPSTART INSTITUTE/WESTCOAST VENTURES
04.2022 - Current
Branch Administrative Manager
THINK POSITIVE EDUCATIONAL SERVICES
02.2018 - 03.2022
MBA - Human Resources Management And Hospitality
GNA UNIVERSITY
BBA -
GNA-IMT
Higher Secondary Education -
Kamla Nehru Public School
Matriculation -
St.Joseph Convent School
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