SHUBHANK SHARMA

Seeking for a work where my communication and presentation skills can be utilized in the best possible manner. Some of the key abilities being:- Good Communication Skills. Relationship Management, Customer Service, Team Management etc.

Proficient in technical support-related performance indicators and Service Level Agreements (SLAs), with a deep understanding of CRS, GDS, OTA, and channel managers such as STAAH and Rategain. Experienced in managing Payment gateways like Freedompay, Merchant link, Shift4, and CRM platforms like Zendesk and Salesforce. Additionally, proficient in tools like Postman, Charles, and Jira.

• Customer Relationship Management: Skilled in understanding client requirements and fostering continuous interaction to address concerns and enhance service levels effectively.

• Operations Management: Experienced in analyzing production metrics, devising strategies, and promptly resolving customer issues. Proficient in setting targets and action plans to ensure operational efficiency.

• Process Management: Capable of identifying areas for improvement and implementing measures to significantly enhance customer satisfaction levels.

• Leadership Skills: Proven ability to build and lead effective teams, fostering cooperation, and maximizing productivity. Experienced in recruiting and training employees to enhance operational efficiency and team effectiveness.