Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
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Shubhankar Biswas

Shubhankar Biswas

Summary

Dynamic AI Quality Analyst bridging the gap between data science and business strategy. Skilled in leveraging advanced AI tools and analytics to drive actionable insights, optimize decision-making, and deliver measurable business outcomes.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Sr. Quality Analyst

Spectraforce Technologies
11.2023 - Current
  • I am responsible for ensuring the accuracy, consistency, and overall quality of annotated datasets. My role is critical in maintaining data integrity by conducting rigorous quality audits and leveraging statistical metrics such as F1 scores. I dive deep into annotation errors and project trends to conduct root cause analyses, propose data driven solutions, and support long-term process improvements. I review and resolve complex edge cases, identify gaps in annotation logic, and recommend enhancements that directly impact quality outcomes.

Client Services Analyst

Firstsource Solutions
11.2022 - 08.2023
  • I worked hands-on with annotation and quality control platforms, tracking quality metrics and identifying patterns. I followed r project-specific guidelines and contributed to their refinement, ensuring alignment with evolving data requirements. I explores opportunities to introduce automation to streamline workflows and enhance insights. I used A.I. in my daily tasks.

Executive

Teleperformance
03.2021 - 04.2022
  • Dealt with escalations and the complaints filed on consumer forum!
  • Escalation resolution
  • Risk Adjustment
  • Leakage balance

Process Associate

Zinique Infotech
08.2019 - 02.2021
  • Requirement Elicitation, Project Management, Solution Design, Process Improvement, Stakeholder Communication.
  • Conduct comprehensive market research and competitor analysis to identify business opportunities and threats.
  • Analyzed business processes to identify inefficiencies and successfully contributed to 3 major improvements.
  • Developed business cases and feasibility studies to support 2 new initiatives and investments.
  • Collaborate with cross-functional teams (Sales, Ops, Software) to gather and analyze business requirements and share insights.
  • Conduct meetings with stakeholders to align business objectives and solutions.Requirement Elicitation, Project Management, Solution Design, Process Improvement, Stakeholder Communication. Conduct comprehensive market research and competitor analysis to identify business opportunities and threats. Analyzed business processes to identify inefficiencies and successfully contributed to 3 major improvements. Developed business cases and feasibility studies to support 2 new initiatives and investments. Collaborate with cross-functional teams (Sales, Ops, Software) to gather and analyze business requirements and share insights. Conduct meetings with stakeholders to align business objectives and solutions.

Education

Class 10th -

St. Joseph's College
07.2025

Class 12th - undefined

St. Joseph's College
07.2025

Bachelor's - Engineering ( Mech )

B.M.S College of engineering
07.2025

Skills

  • Advanced Excel with AI
  • Power BI with AI
  • SQL
  • Tableau
  • Data Analysis and Visualisation
  • AI tools and Chat GPT prompts

Certification

Business Analysis 360


Brand Management - Coursera


A.I. Tools - Bet10x


Product Management - Coursera


Introduction to Marketing - Coursera


Languages

English
Hindi
Bengali
Kannada

Timeline

Sr. Quality Analyst

Spectraforce Technologies
11.2023 - Current

Client Services Analyst

Firstsource Solutions
11.2022 - 08.2023

Executive

Teleperformance
03.2021 - 04.2022

Process Associate

Zinique Infotech
08.2019 - 02.2021

Class 12th - undefined

St. Joseph's College

Bachelor's - Engineering ( Mech )

B.M.S College of engineering

Class 10th -

St. Joseph's College

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Shubhankar Biswas