SHUBHANKAR UPADHYAY
Mandi
Summary
Dynamic Driver Manager at NL Transportation with strong analytical and problem-solving skills. Successfully optimized delivery routes, enhancing productivity and team morale. Proven ability to resolve issues swiftly while collaborating with logistics teams. Adept at multitasking and adapting to challenges, ensuring seamless operations and customer satisfaction.
Overview
5
5
years of professional experience
Work History
Driver Manager
NL Transportation
Bangalore
09.2024 - 06.2025
- Coordinated driver schedules to optimize delivery routes and reduce downtime.
- Driver and carrier load paperwork: Drivers upload paperwork.
- Assisting drivers with McLeod Anywhere driver app issues.
- Add notes and communication with the driver to the driver’s personnel file.
- Resolved driver issues promptly to maintain team morale and productivity.
- Collaborated with logistics teams to align transportation strategies with company goals.
- Load planning, assigning, and equipment tracking.
- Coordinated with vendors to ensure timely delivery of supplies or materials.
- Kept track of driver hours and miles to achieve maximum productivity in given hours.
- Assisted in resolving customer complaints related to deliveries or other issues.
- Performed regular audits of driver logs to ensure accuracy and completeness.
- Communicated regularly with dispatch personnel about shipments status updates.
- Researched new technologies that could improve operational efficiency.
- Track and trace drivers’ tractors and trailers to update ETA, pickups, and deliveries to the system.
- Communicate and send approvals for additional pay, detention, layover, etc. To drivers' payroll clerk.
- Reviewing drivers' hours for planning purposes.
- Assist in locating trailers, locations for 34-hour rest breaks, etc.
Customer Support Executive
SIMPLY VYAPAR APP PVT LTD
04.2022 - 08.2024
- Listened customer's questions and concern to provide answer or responses.
- Trained new team members on call handling
- Responsible for taking escalations calls as per requirement
- Proactively engagement with customers to evaluate their satisfaction, identify potential issues and enhance their experience with the software.
Customer Support Executive
GENUSYS GROUP
02.2020 - 05.2021
- Used to Handle Customer Complaints Providing relevant information, involved marketing about the products and benefits.
Education
PUC -
NCERT BOARD DHARAMSHALA
01.2015
Matric -
NCERT BOARD DHARAMSHALA
01.2013
Skills
- Analytical skill
- Troubleshooting and problem solving
- Negotiation skills
- Multitasking
- Critical thinking
- Time management
- Adaptability
Languages
English (Elementary Proficiency), Hindi (Bilingual proficiency), Panjabi (Bilingual proficiency), Himachali (Nativ or Bilingual proficiency)
Hobbies and Interests
Trekking , Travelling, Photography, Reading, Singing & Learning Languages
Disclaimer
I do hereby declare that all the statements furnished here are to the best of my knowledge and belief.
Extracurricular Activities
Volunteering, Debate, Football & Charity work
Timeline
Driver Manager
NL Transportation
09.2024 - 06.2025
Customer Support Executive
SIMPLY VYAPAR APP PVT LTD
04.2022 - 08.2024
Customer Support Executive
GENUSYS GROUP
02.2020 - 05.2021
PUC -
NCERT BOARD DHARAMSHALA
Matric -
NCERT BOARD DHARAMSHALA
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