Shubhanshu Ranjan
GM (Service)
Gopalganj
Summary
Serviced-focused General Manager dedicated to delivering positive customer experiences to promote loyalty and repeat business. Orchestrates optimal resource utilization to handle expected operational needs. Sales leader with sound judgment, good planning abilities and interpersonal communication strengths.
Overview
9
9
years of professional experience
4
4
years of post-secondary education
2
2
Certifications
2
2
Languages
Work History
General Manger (Service)
Maruti Suzuki Shree Gopal Auto Pvt. Ltd.
Gopalganj
11.2021 - Current
- Introduced new methods, practices, and systems to reduce turnaround time.
- Developed and maintained relationships with customers and suppliers through account development.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Interacted well with customers to build connections and nurture relationships.
- Trained new employees on proper protocols and customer service standards.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
Senior Workshop Manager
Maruti Suzuki Pearl Cars
Sasaram
08.2018 - 10.2021
- Purchased and oversaw inventory of supplies, tools and equipment.
- Maintained workshop activities in line with budget requirements.
- Scheduled maintenance and repair projects to maintain optimal performance of all equipment and systems.
- Updated policies to reflect changing demands and improve performance, quality and efficiency of workshop operations.
- Conducted community workshops to promote different programs and educate public on available services.
- Provided leadership, guidance and support to staff members.
- Developed and implemented training programs for staff.
Customer Care Manager
Maruti Suzuki Vau's Automobiles
Patna
02.2015 - 07.2018
- Supervised daily operations and sales functions to maximize revenue, customer satisfaction, and employee productivity.
- Evaluated interactions between associates and customers to assess personnel performance.
- Managed department call volume per day and coordinated department schedules to maximize coverage during peak hours.
- Applied best practices in customer service, sales and employee management to exceed organizational goals.
- Maintained client files with sales contracts, records of client interactions, client notes, and other information.
- Developed new employees and on-going performance assessment of current employees.
- Created customer support strategies to increase customer retention.
- Built client relationships by responding to inquiries, identifying and assessing clients' needs, resolving problems, and following up with potential and existing customers.
Education
B.Tech - Mechanical Engineering
Punjab Technical University
Punjab 08.2010 - 08.2014
Skills
Consistently meet goals
Certification
Service Cup Award Consecutive two month in a row
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Service Cup Award Consecutive two month in a row
01-2022
General Manger (Service)
Maruti Suzuki Shree Gopal Auto Pvt. Ltd.
11.2021 - Current
Senior Workshop Manager
Maruti Suzuki Pearl Cars
08.2018 - 10.2021
Customer Care Manager
Maruti Suzuki Vau's Automobiles
02.2015 - 07.2018
B.Tech - Mechanical Engineering
Punjab Technical University
08.2010 - 08.2014
100 % Attendance award during academic year in 10th class
02-2008
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