Summary
Overview
Work History
Education
Skills
Systemsused
Personal Information
Languages
Awards
Disclaimer
Timeline
Generic
Shubhashree Kajalkar

Shubhashree Kajalkar

Pune

Summary

An enthusiastic and dynamic individual acing with management skills and ability to work proficiently. Earned Two promotions and excelled as leader for 15 members. Aspiring best opportunity for further development of my abilities, skills and knowledge with committed and dedicated people in an established firm to utilize my potential for a significant growth.

Overview

13
13
years of professional experience

Work History

Tech Lead

Cognizant technology solutions
Pune
09.2022 - Current
  • Application Manager role for critical GxP (GCP, GMP, GLP) application based on Document's (Opens) D2 product.
  • Documentation Lifecycle Management – Periodic review and update of Handbook, Architectural Handbook, eHLCCD, Application Portfolio Management. Ensure GxP documents are stored in a validated system.
    Ownership of complete Application Lifecycle Management – From its go-live to retirement.
    Vulnerability Management – Remediation of Virtual Machine, Web Application, and Security Scan, Compliance Configuration.
    Release Management via CI/CP pipeline, following DevOps model.
    Working in a complex platform/application structure, which involves coordination and engagement of multiple vendors.
    Review and provide approvals on minor configuration changes, add memory, restart of application, and hotfix provided by vendor on vulnerabilities and security findings.
  • Audit Management – Represent in internal and external audits, along with Control Maturity Assessment Audit, for owned application.
    Periodic independent and self-assessments of the controls to be 100% compliant, as per standards defined by the Information Management Framework.
    • Other management tasks - Service Catalogue Management, Gaps, Deviations, and CAPA Management, Identity and Access Management, Configuration Management, Knowledge Management, 3rd party vendor management, License Management, Data Protection, Record Management, and Legal Hold.
    • BAU activities - Content Migration, Patching, Infrastructure Releases,
    • Application Roadmaps – Short and Long-term events to keep the application in optimum condition to meet business requirements with approved cost and budget.
    Operational Trend Analysis of Service Requests, Incidents, Problems, and Changes.
  • Identified opportunities for process improvements to decrease in support calls.
  • Monitored equipment function to verify conformance with specifications.
  • Recommended improvements to facilitate team and project workflow.
  • Wrote user manuals and other documentation for roll-out in customer training sessions.

Team Manager (Business Process Lead)

TATA Consultancy Services LTD (TCS)
Pune
12.2013 - 09.2022
  • Evaluated existing systems and procedures for effectiveness; identified opportunities for improvement; developed plans for implementation.
  • Analyzed data from various sources such as customer surveys or market research studies to inform decisions about product development or customer service initiatives.
  • Maintained accurate records of personnel files including payroll information; updated employee records upon changes in status or position.
  • Provided guidance, coaching and mentoring to individual team members as needed to help them reach their full potential.
  • Resolved conflicts between team members in a timely manner to maintain harmony within the team.
  • Identified training needs, created a comprehensive onboarding program and conducted orientation sessions for new hires.
  • Managed daily operations of the team including scheduling shifts, assigning tasks, tracking attendance and approving time off requests.
  • Conducted regular meetings with staff to discuss progress on projects, provide updates on changes in policy or procedure, and address any issues that need to be addressed.
  • Established effective communication channels between departments to ensure information is shared accurately and efficiently.
  • Developed and implemented strategies to improve team performance.
  • Created a positive work environment by setting clear expectations and providing resources necessary for success.
  • Ensured adherence to company policies, procedures, regulations and laws while maintaining an ethical workplace culture.
  • Prepared reports detailing staff performance metrics such as productivity levels or customer satisfaction ratings.
  • Monitored team performance, tracked progress towards goals, identified areas of improvement and provided feedback to employees.
  • Set objectives for teams based on organizational goals; monitored performance against targets; provided feedback and took corrective action when needed.
  • Consistent delivery on SLA, Line of Business relation, and business metric for the process.
  • Monitoring Payments In, Payments out, and Adviser request as per SOW.
  • Meticulously monitoring the volumes, planning, and managing the roster accordingly, representing trends to clients on weekly and monthly business review through video conference.
  • Maintain client reports for accuracy and dispatch the collated MIS to management on time, as per process specifications.
  • Ensured to participate in Risk Control Self-Assessment and IQMS Audit. In-depth review of process records to identify risk and mitigate.
  • Identified & enhanced RPA into Rollover process (Including SOPs instructions to BOT’s, Documentation & reports).
  • Preparation of KPIs' timely reports and dashboards for Team Members, helping them upskill in career development.

Backend Associate

Mphasis BPO/KPO
05.2011 - 12.2013
  • Worked as a Backend Associate for an Insurance Service Provider. Handling leads on Claims.
  • Handling leads on new policy coverage.
  • Settlement-related activities.
  • Raise trouble tickets for queries.
  • Customer Retention.
  • Update the database.

Education

B.com, First Class -

Pune University

Skills

  • Problem solving
  • Result Oriented
  • Good Knowledge of MS Office
  • Analytical skills
  • Proactive approach solutions
  • Strong verbal communication
  • Strong written communication
  • Strong People Management Skill
  • Team Building
  • Interpersonal skills
  • Risk Taker
  • Decision making
  • Customer Management
  • Quality assurance processes
  • Data modeling and analysis
  • Technical problem solving
  • Continuous deployment
  • Object-Oriented Programming
  • Project Management
  • Dashboard creation
  • Process Improvement
  • Analytical Skills
  • Professionalism
  • JIRA
  • Effective Communication

Systemsused

  • Citrix
  • Service Now
  • Document's
  • Coredox
  • AWS (Amazon Workspaces)
  • Microsoft Azure
  • MyBi power tool
  • PowerBi
  • PROD BPMS
  • CLAS Enquiry Quote (AUS & NZ)
  • CLAS Online (AUS & NZ)
  • Peoplesoft
  • Salesforce (eCRM)
  • WMS
  • DSEC
  • Archive Repository System
  • PROD OnDemand - DRS(ARS)
  • PROD Quality Tool
  • Thunderhead (EDGE)/Smart comms
  • Veda portal
  • CSR portal

Personal Information

  • Date of Birth: 05/28/90
  • Nationality: Indian
  • Marital Status: Single

Languages

  • English
  • Telugu
  • Kannada
  • Marathi
  • Hindi

Awards

  • Best Team award 6 times
  • 8 instances of personal client appreciations received till date
  • AWS (Amazon Work Spaces) tested as pilot tester & onboarding set up for the account
  • Awarded 8 times as Best Performer with 8 times GEMS nomination & TOPAZ go Getter award
  • Participated in INNOVATION RALLY idea fair, proposed 15 ideas
  • Received Service & Commitment award twice
  • Directed & acted in Information Security Act skit at global level
  • Hosted RNR's, Bash & cultural festivals representing account at campus level
  • Won TCS Cricket League championship 2017 at campus level
  • Represented the Cricket Team as a captain in 2018 & won the Champions trophy
  • Awarded as 'Woman of the Series' & 'Best Batsman' for scoring runs
  • Honored two times with 'Client Help Award' 2017 & 2018 for overall best consistent performance and process improvement ideas
  • Awarded 90 Star Performers of the month for being top in stack ranking (performance, production, utilization and 100% attendance)
  • Successfully implemented multiple Business Process Improvement initiatives to reduce errors, cost, turnaround time and enhance quality service for the customers
  • TCS Service commitment Award for completion of 3 years of service in TCS

Disclaimer

I hereby declare that the above furnished details are true to best of my knowledge and belief.

Timeline

Tech Lead

Cognizant technology solutions
09.2022 - Current

Team Manager (Business Process Lead)

TATA Consultancy Services LTD (TCS)
12.2013 - 09.2022

Backend Associate

Mphasis BPO/KPO
05.2011 - 12.2013

B.com, First Class -

Pune University

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Shubhashree Kajalkar