Summary
Overview
Work History
Education
Skills
Timeline
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Shubhashree S

Shubhashree S

Bangalore

Summary

Diligent professional with over 5 years of experience who has demonstrated expertise in data analysis, dashboard design, and product compliance. Excels at leading the categorization process, offering Technical assistance and developing strong relationships with clients and team members. Productive worker with a track record of successfully managing roles and generating Audit results through team motivation and leadership.

Overview

6
6
years of professional experience

Work History

Sr Product Complaince Associate

Amazon
Bangalore
11.2021 - Current
  • Reporting violations of rules, regulations, policies, and procedures by evaluating or recommending the initiation of investigative and corrective procedures, with the help of SOP.
  • Worked with TRC previously that ensures , DSPs and AFPs are compliant with regulatory requirements defined FMCSA to adhere to Amazon transportation policy.
  • Evaluation of inflow using Amazon QuickSight and Excel.
  • Data validation and reporting are done using SQL queries for different products and different marketplaces.
  • Responding to stakeholders with guidance, and flagging any updates to leads/managers; providing ideas for process improvements by analyzing the trends in the process, and creating dashboards on a weekly and monthly basis as required.
  • Providing ideas for process improvements by analyzing the trends in the process and creating dashboards on a weekly and monthly basis, as required, with the help of Power BI.
  • Optimizing departmental processes with the implementation of innovative strategies, resulting in improved efficiency, and reduced costs.
  • Spearheaded process improvement initiatives that increased operational efficiency while maintaining high-quality output standards.
  • Contributing to risk mitigation efforts through careful analysis of potential threats to operations or profitability, and recommending appropriate action plans when necessary.
  • Collaborating cross-functionally to develop new compliance policies, leading to an expanded compliance portfolio for the company.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.

Associate CEC Operations

TESCO
Bangalore
05.2019 - 07.2021
  • Registered and resolved issues regarding payment/transaction failures, product availability, and application devices.
  • Addressed server complaints, and provided timely solutions to maintain operational functionality.
  • Maintained the entire application tool data, providing remote support tailored to their needs.
  • Handled escalations effectively, persuading clients of the solutions provided.
  • Conducted basic troubleshooting using the Command Line Interface (CLI) for effective problem resolution.
  • Managed client relationships, resolving their issues promptly and professionally.
  • Extended, continuous support in raising and resolving issues without delays, ensuring client satisfaction.

Associate Engineer

IBM
Bangalore
10.2018 - 04.2019
  • Managed the database of vendors and clients, ensuring the timely delivery of requested services, and maintained client profiles, ensuring accurate and up-to-date information.
  • Provided network support, contributing to stable and effective communication channels.
  • Conducted basic troubleshooting using the Command Line Interface (CLI) to resolve technical issues.
  • Delivered prompt support to clients, minimizing downtime, enhancing satisfaction, and guiding the clients through processes, effectively resolving issues, and providing comprehensive assistance.

Education

Bachelor of Engineering - Information Science And Technology

Sai Vidya Institue of Technology(VTU)
07-2018

Skills

  • SQL: Microsoft SQL Server, ETL, MySQL
  • Python: Python Basics
  • Tableau: Dashboards
  • Advance Excel: Pivot Tables, Graphs, VLOOKUP
  • Data visualization: dashboard and report creation
  • Data Analytics: Analyzing and Cleaning Raw Data

Timeline

Sr Product Complaince Associate

Amazon
11.2021 - Current

Associate CEC Operations

TESCO
05.2019 - 07.2021

Associate Engineer

IBM
10.2018 - 04.2019

Bachelor of Engineering - Information Science And Technology

Sai Vidya Institue of Technology(VTU)

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Shubhashree S