Shubhda Ranjan
Program Consultant
Hyderabad,TG
Summary
Accomplished Consultant drives organizational improvements through leveraging expertise in research and system enhancement. Well-versed in collaborating with employees and leaders to resolve control and procedural problems negatively affecting business operations. Dedicated to cost, process and resource optimization.
Overview
3
3
Languages
15
15
years of post-secondary education
6
6
years of professional experience
Work History
Program Consultant
GUS Education India
Hyderabad, Telangana
02.2020 - Current
- Worked with International Universities under the brand GISMA Business School connected with Kingston, ULAW and Hochshule and Grenoble
- Been a consistent top performer month on month ensuring the revenue of close to 100,000 Euros a month and averaging around 50-60,000 Euros a month
- Consistently been part of changing and evolving processes and helped in making the Process more efficient
- Ensuring prospective students get all the necessary information and ensure the turn around to be as little as possible
- Evaluated current processes to develop improvement plans.
- Produced detailed and relevant reports for use in making business decisions.
- Worked with all kinds of customers to understand needs and provide excellent service.
Senior Team Leader
Aura Marketing (Flame SBU)
Hyderabad, Telangana
05.2016 - 10.2019
- Set clear team goals and delegated tasks and set deadlines.
- Discovered training needs and provided coaching.
- Mentored and guided employees to foster proper completion of assigned duties.
- Built strong relationships with customers through positive attitude and attentive response.
- Produced weekly, daily and monthly activity reports and forecasts.
- Conducted team member meetings and updated members on best practices and continuing expectations.
- Demonstrated knowledge of company mission and goals and mentored employees in reaching objectives aligned with company core values.
- Adhered to rigorous standards for customer service, merchandising and operational safety (worked with Clients of Google Street View Services)
- Led team of 16 members while providing exceptional customer service.
- Cross-trained and provided back up for customer service managers.
- Coordinated weekly meetings for internal and external groups, including teleconferences and videoconferences, interacting with all levels of management.
- Positioned as go-to person for up to 60 staff members, troubleshooting complex administrative and training issues promptly.
- Facilitated training for associates through daily coaching and regular performance appraisals.
- Molded team and embraced change to adapt within dynamic market.
- Optimized customer support by establishing collaborative service environment.
Tax Consultant
Deloitte
Hyderabad, Telangana
03.2014 - 10.2015
- Furnished taxpayers with sufficient information and advice to facilitate correct tax form completion.
- Consulted with clients to assess and mitigate future tax liabilities and determine eligibility for tax abatement.
- Used appropriate adjustments, deductions and credits to keep client's taxes to minimum (Employees of ExxonMobil, Starwood, Thomson Reuters)
- Reviewed clients tax filing papers thoroughly to determine eligibility for additional tax credits or deductions.
- Facilitated integration of modern tax software with client accounting software.
- Prepared tax returns, extensions, tax planning calculations and write-ups for all types of organizations and entities, including individuals.
- Prepared German, multistate and international tax returns for business clients.
- Conducted reviews of internal tax documentation, reducing errors related to missed tax benefits.
- Maintained complete records of client tax returns and supporting documentation in secured areas.
Education
Certification of Digital Marketing & Analytics - Digital Marketing
Indian School of Business
Hyderabad 06.2021 - 09.2021
Bachelors of Commerce (Computers) - Commerce
St. Anns Degree College (Osmania University)
Hyderabad 06.2010 - 06.2013
Intermediate - Science
Narayana Intermediate College
Hyderabad 04.2005 - 05.2007
Secondary School - All
Bharatiya Vidya Bhavan Public School
Hyderabad 03.1995 - 04.2005
Skills
Reading comprehension
Teambuilding
Conflict resolution
Computer proficiency
Flexible & Adaptable
Leadership
Planning and Coordination
Timeline
Certification of Digital Marketing & Analytics - Digital Marketing
Indian School of Business
06.2021 - 09.2021
Program Consultant
GUS Education India
02.2020 - Current
Senior Team Leader
Aura Marketing (Flame SBU)
05.2016 - 10.2019
Tax Consultant
Deloitte
03.2014 - 10.2015
Bachelors of Commerce (Computers) - Commerce
St. Anns Degree College (Osmania University)
06.2010 - 06.2013
Intermediate - Science
Narayana Intermediate College
04.2005 - 05.2007
Secondary School - All
Bharatiya Vidya Bhavan Public School
03.1995 - 04.2005