Shubhendu Bhattacharya

• The Client company is an innovative global healthcare company, driven by one purpose: we chase the miracles of science to improve people’s lives.

Their teams across the world strive to transform the practice of medicine, turning the impossible into the possible for patients.

They provide potentially life-changing treatments and the protection of life-saving vaccines to millions of people, and affordable access to our medicines in some of the world’s poorest countries.

• SalesForce application was implemented to track their Services, Customer Reports and Solutions.
• Responsibilities
• Provided documentation on start-up, shut down and first level troubleshooting of processes to help desk staff.
• Ensured network, system and data availability and integrity through preventative maintenance and upgrades.
• Built application platform foundation to support migration from client-server product lines to enterprise architectures and services.
• Designed strategic plan for component development practices to support future projects.
• Proposed technical feasibility solutions for new functional designs and suggested options for performance improvement of technical objects.
• Designed Custom Formula Fields, Field Dependencies, Validation Rules, Work Flows, and Approval Processes for automated alerts, field updates, and Email generation per application requirements.
• Worked on various salesforce.com standard objects like Accounts, Contacts, Leads, Campaigns, Opportunities, Quotes, Activities, Dashboards and Reports.
• Hands of experience in configuring and Customizing the applications on Sales force platform.
• Worked on Flows, Workflows, Triggers.
• Product Development experience using Apex.
• Involved in Developing and good knowledge on Sales force object Query Language (SOQL).
• Implemented security and sharing rules at object, field, and record level for different users at different levels of organization, also created various profiles and configured the permissions based on the organizational hierarchy.
• Involving in Client meetings and implementing the process, based on the client requirements.
• Having good Analytical, Programming and Problem Solving Skills with excellent interpersonal skills, team player and good leadership qualities.
• Good Interpersonal skills, commitment, result oriented, hard working with a quest and zeal to learn new technologies.

• Role
• Recommended architectural improvements, design solutions and integration solutions.
• Provided methodologies for object-oriented software development and efficient database design.
• Trained junior members of IT team regarding network security and troubleshooting of data circuits.
• Advocated for end-users to perform testing and problem analysis for server, desktop and IT infrastructure work.
• Independently designed and executed company catalog for infrastructure support and development.
• Developed workflow charts and diagrams to ensure production team compliance with client deadlines.
• Established compatibility with third party software products by developing program for modification and integration.
• Coordinated with systems partners to finalize designs and confirm requirements.
• Developed and implemented complex Internet and Intranet applications on multiple platforms.
• Provided continued maintenance and development of bug fixes and patch sets for existing web applications.

• Technically competent Software Engineer with an overall IT experience of 6+ years in managing every responsibility of gathering project information from clients, documentation, designing, developing and testing.
• 3+ years (Salesforce) of experience in designing and development of Salesforce Applications.
• 2-year experience in SQL Technology
• Designed Custom Formula Fields, Field Dependencies, Validation Rules, Work Flows, and Approval Processes for automated alerts, field updates, and Email generation per application requirements.
• Worked on various salesforce.com standard objects like Accounts, Contacts, Leads, Campaigns, Opportunities, Quotes, Activities, Dashboards and Reports.
• Hands of experience in configuring and Customizing the applications on Sales force platform.
• Worked on Flows, Workflows, Triggers.
• Product Development experience using Apex.
• Involved in Developing and good knowledge on Sales force object Query Language (SOQL).
• Implemented security and sharing rules at object, field, and record level for different users at different levels of organization, also created various profiles and configured the permissions based on the organizational hierarchy.
• Involving in Client meetings and implementing the process, based on the client requirements.
• Having good Analytical, Programming and Problem Solving Skills with excellent interpersonal skills, team player and good leadership qualities.
• Good Interpersonal skills, commitment, result oriented, hard working with a quest and zeal to learn new technologies.
• Established compatibility with third party software products by developing program for modification and integration.
• Coordinated with systems partners to finalize designs and confirm requirements.
• Ensured network, system and data availability and integrity through preventative maintenance and upgrades.
• Provided documentation on start-up, shut down and first level troubleshooting of processes to help desk staff.