Shubhendu Raj

· Developing the annual KM & Innovation strategy

· Spearheaded various research projects comprising of KM research, O365 applications, and comparative analysis of platforms

· Conducted and created plan for primary research to collect the tacit knowledge for the firm

· SharePoint Management: regular creation of intranet portal (SharePoint 2013, 2016, 2019 & Online) and maintenance of sites through regular audits for better content management

· Coach and Train Programs – Cross training programs within and outside the team for SharePoint, knowledge management processes

· Survey Tools – Mentimeter, InMoment, Survey Monkey, Forms

· Sanitization/tagging of all documents and maintenance of central repository of the site

· Enhancing the Search and Content Curation by content gap analysis

· Workflows Creation with help of technical team – Created workflows for repetitive tasks involving knowledge flow

· MS Office 365 - Worked on several applications (teams, whiteboard, planner, lists, forms, OneNote, Wiki, etc.) and helping the team in better content management and content flow. Created and conducted seminars, global quizzes to promote the applications. The processes helped introduce AI and machine learning in the system.

· Created monthly Global newsletters for knowledge sharing and collaboration using applications such as Canva and Microsoft Sway

· Scrubbing – Sanitization of sensitive data from knowledge documents to be reused by the organization

· Data Analytics and Dashboard creation – worked on google analytics & Power BI to measure and analyze site performance and usage. Created dashboards using Power BI

· Design Thinking - formulated a plan for KM branding and promotion, and conducted design thinking sessions for different focus groups

· Created final deliverables using story telling methods for better engagement

· PCP and DCP – worked towards collecting and maintaining innovative useful proposals, deliverables & credentials as key IPs for the company. Automated both the process and successfully reduced around 250-300 manual man-hours/month.

· Reviewed work of team, identified knowledge gaps, offered support and constructive feedback to improve skills and maximize potential.

· Part of review team and feedback cycle