SHUBHENDU SHEKHAR
Hotelier
Ranchi
Summary
Seeking assignments in Food & Beverage Service with an organisation of high repute.
A result–oriented professional with nearly 10 years of experience in F&B Service, Front Office Operations, Customer Relationship Management and Resource Management in the Hotel industry. Recognised for outstanding organisational skills, creativity, artistic display, public relations management and an ability to consistently exceed guest expectation. Committed to ensure highest level of Food and Beverage Service at all times as well as issues efficiently resolving complaints. Adroit at planning and implementing quality parameters for service areas in line with the standard and international guidelines. Adept at defining and implementing Standard Operating Procedures to enhance customer satisfaction. Highly motivated team professional with strong communication and people skills. Divergent outlook with creative approach to problem solving using analytical skills, & the ability to deal effectively with all levels of an organisation.
Overview
20
20
years of professional experience
2005
2005
years of post-secondary education
2
2
Languages
Work History
Manager - Food and Beverage
The Park Chennai
11.2022 - 03.2024
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maximized performance by monitoring daily activities and mentoring team members.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Controlled costs to keep business operating within budget and increase profits.
- Improved marketing to attract new customers and promote business.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
- Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organization.
- Reduced operational costs through comprehensive process improvement initiatives and resource management.
- Improved customer satisfaction scores by overhauling customer service protocols and training staff in customer engagement techniques.
Assistant Manager Food and Beverage
The Park Chennai
11.2015 - 11.2022
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Developed strong working relationships with staff, fostering a positive work environment.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Coordinated with vendors to ensure timely delivery of products and resolve any supply chain issues.
- Facilitated clear communication between employees and upper management through regular meetings and updates.
- Monitored sales trends to adjust pricing strategies for optimal profitability.
- Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
Club and Lounge Manager
F Club and Lounge
05.2015 - Current
- Currently in charge of Club and Lounge
- In charge of bar operations on weekends
- Played a key role in training of the pre opening team in Standards
- Spearheading reception / service control of operations
- Making sure that the SOP’s are followed
- Preparing progress / performance reports and ensuring timely submission to the management
- Following-up on the hotel bookings, reservations, payments and queries for ensuring smooth operations
- Resolving Guest Complaints
- Preparing duty chart for the department
- Involved in budgeting, ordering of liquor and making of Profit and loss Statement
- Ensuring customer satisfaction by achieving delivery of service quality norms
- Interacting with guests for feedbacks and implementing world-class service strategies
- Strategizing policies & procedures in the operating systems to achieve greater customer delight
- Interacting with the team and other team leaders to ensure effective flow of communication /information
- Organising training programmes and schedules for staff members in coordination with the training department as well as overseeing all the training programmes within the department as a departmental trainer
- Consulting with catering/ kitchen staff about food production aspects of special events being planned
- Managing shift & staff schedule; handing staff training, coaching and motivation
Asst F & B Restaurant Manager
Hilton Chennai
04.2013 - 03.2015
- Company Overview: (Pre opening team)
- Currently in charge of Ayna the Indian speciality restaurant
- In charge of bar operations of Q bar on weekends
- Was in charge of Vintage bank the wine and cheese bar for 6 months
- Played a key role in training of the pre opening team in Hilton Standards
- Spearheading reception / service control desk operations of the Executive Lounge
- Making sure that the SOP’s are followed
- Preparing progress / performance reports and ensuring timely submission to the management
- Following-up on the hotel bookings, reservations, payments and queries for ensuring smooth operations
- Resolving Guest Complaints
- Preparing duty chart for the department
- (Pre opening team)
- Ensuring customer satisfaction by achieving delivery of service quality norms
- Interacting with guests for feedbacks and implementing world-class service strategies
- Strategizing policies & procedures in the operating systems to achieve greater customer delight
- Interacting with the team and other team leaders to ensure effective flow of communication /information
- Organising training programmes and schedules for staff members in coordination with the training department as well as overseeing all the training programmes within the department as a departmental trainer
- Consulting with catering/ kitchen staff about food production aspects of special events being planned
- Managing shift & staff schedule; handing staff training, coaching and motivation
Team Professional – Butler Service
Hotel Taj Coromandel
12.2008 - 05.2010
- Spearheading reception / butler service control desk operations of the Taj Club
- Preparing progress / performance reports and ensuring timely submission to the management
- Following-up on the hotel bookings, reservations, payments and queries for ensuring smooth operations
- Handling Check-In / Check-Outs and resolving Guest Complaints
- Inspecting Guest Rooms, Conference Rooms, Business Centre, Pantries, Taj Club Reception, Club Floor Equipments, Log Book, Inventory, etc
- Attending internal & guest calls along with preparing duty chart for the department
- Ensuring customer satisfaction by achieving delivery of service quality norms
- Interacting with guests for feedbacks and implementing world-class service strategies
- Strategizing policies & procedures in the operating systems to achieve greater customer delight
- Interacting with the butler and other team leaders to ensure effective flow of communication /information
- Organising training programmes and schedules for club floor staff members in coordination with the training department as well as overseeing all the training programmes within the department
- Consulting with catering/ kitchen staff about food production aspects of special events being planned
- Managing shift & staff schedule; handing staff training, coaching and motivation
Various Positions
Hotel Radha Regent
07.2005 - 11.2008
- Handling of bar counter for 100pax
- Handling the team of seven persons
- Handling the IRD console
- Managing shift and duty rotas staff training coaching and motivation
- Making of budget and budgetary report
- Pivotal in achieving highest guest satisfaction scores for the service in Geoffrey’s
- Appointed as departmental trainer for F & B Service
Senior Food and Beverage Manager
The Park Chennai
04.2024 - Current
- Responded to customer complaints, addressing concerns, and distress with amicable interactions.
- Resolved customer concerns promptly and professionally, ensuring repeat business and positive word-of-mouth referrals.
- Developed staff training programs to enhance service skills and increase overall efficiency.
- Collaborated with chefs and kitchen staff to ensure high-quality food preparation and timely delivery to customers.
- Maintained a clean, safe, and welcoming environment for patrons, adhering to strict health code regulations.
- Developed ongoing training initiative to improve beverage knowledge of serving employees.
- Maintained strong relationships with suppliers, ensuring consistent product quality while controlling costs.
- Drafted beverage purchasing plan, aligning inventory needs with budgetary constraints by applying historical data.
- Resolved customer complaints involving food or beverage quality and service.
- Organized successful special events that contributed to increased sales figures.
- Managed inventory effectively, reducing waste and optimizing stock levels.
- Enacted progressive disciplinary measures for staff, managed work zones, and oversaw opening and closing duties.
- Worked closely with marketing teams on promotional activities that generated increased foot traffic.
- Maintained compliance with industry standards regarding alcohol service guidelines by regularly updating staff training and certifications.
Education
B. Sc - Hotel Management & Catering Technology
IHM
03-2005
Skills
Skilled in Using Fidelio
Skilled in Microsoft Office Applications
Information Generation
Micros
Food and beverage operations
Cost control
Service delivery management
Operations oversight
Hygiene regulations
Food presentation
Wine pairing
Menu pricing
Beverage making
Table management
Team building
Quality control
Effective communication
Trainings Attended
- TTT (TRAIN THE TRAINER)
- HACCP
- Advanced Fire Fighting Class
- First Aid Training
- Special Security Awareness in Hotels-Class
- Butlers Refresher Training Programme at Chennai in 2008
Preferred Industry
Hotels
Personal Information
Date of Birth: 05/05/84
Professional Highlights
- F Club and Lounge, Club and Lounge Manager, 05/01/15, Present, Currently in charge of Club and Lounge, In charge of bar operations on weekends, Played a key role in training of the pre opening team in Standards, Spearheading reception / service control of operations, Making sure that the SOP’s are followed, Preparing progress / performance reports and ensuring timely submission to the management, Following-up on the hotel bookings, reservations, payments and queries for ensuring smooth operations, Resolving Guest Complaints, Preparing duty chart for the department, Involved in budgeting, ordering of liquor and making of Profit and loss Statement
- Hilton Chennai, Chennai, Tamil Nadu, Asst F & B Restaurant Manager, 04/01/13, 03/31/15, Currently in charge of Ayna the Indian speciality restaurant, In charge of bar operations of Q bar on weekends, Was in charge of Vintage bank the wine and cheese bar for 6 months, Played a key role in training of the pre opening team in Hilton Standards, Spearheading reception / service control desk operations of the Executive Lounge, Making sure that the SOP’s are followed, Preparing progress / performance reports and ensuring timely submission to the management, Following-up on the hotel bookings, reservations, payments and queries for ensuring smooth operations, Resolving Guest Complaints, Preparing duty chart for the department
- Hotel Taj Coromandel, Chennai, Tamil Nadu, Team Professional – Butler Service, 12/01/08, 05/31/10, Spearheading reception / butler service control desk operations of the Taj Club, Preparing progress / performance reports and ensuring timely submission to the management, Following-up on the hotel bookings, reservations, payments and queries for ensuring smooth operations, Handling Check-In / Check-Outs and resolving Guest Complaints, Inspecting Guest Rooms, Conference Rooms, Business Centre, Pantries, Taj Club Reception, Club Floor Equipments, Log Book, Inventory, etc., Attending internal & guest calls along with preparing duty chart for the department
- Hotel Radha Regent, Chennai, Tamil Nadu, Various Positions, 07/01/05, 11/30/08, Handling of bar counter for 100 pax, Handling the team of seven persons, Handling the IRD console, Managing shift and duty rotas staff training coaching and motivation, Making of budget and budgetary report
Timeline
Senior Food and Beverage Manager
The Park Chennai
04.2024 - Current
Manager - Food and Beverage
The Park Chennai
11.2022 - 03.2024
Assistant Manager Food and Beverage
The Park Chennai
11.2015 - 11.2022
Club and Lounge Manager
F Club and Lounge
05.2015 - Current
Asst F & B Restaurant Manager
Hilton Chennai
04.2013 - 03.2015
Team Professional – Butler Service
Hotel Taj Coromandel
12.2008 - 05.2010
Various Positions
Hotel Radha Regent
07.2005 - 11.2008
B. Sc - Hotel Management & Catering Technology
IHM