SHUBHENDU SHEKHAR

Seeking assignments in Food & Beverage Service with an organisation of high repute.

A result–oriented professional with nearly 10 years of experience in F&B Service, Front Office Operations, Customer Relationship Management and Resource Management in the Hotel industry. Recognised for outstanding organisational skills, creativity, artistic display, public relations management and an ability to consistently exceed guest expectation. Committed to ensure highest level of Food and Beverage Service at all times as well as issues efficiently resolving complaints. Adroit at planning and implementing quality parameters for service areas in line with the standard and international guidelines. Adept at defining and implementing Standard Operating Procedures to enhance customer satisfaction. Highly motivated team professional with strong communication and people skills. Divergent outlook with creative approach to problem solving using analytical skills, & the ability to deal effectively with all levels of an organisation.

• TTT (TRAIN THE TRAINER)
• HACCP
• Advanced Fire Fighting Class
• First Aid Training
• Special Security Awareness in Hotels-Class
• Butlers Refresher Training Programme at Chennai in 2008

• F Club and Lounge, Club and Lounge Manager, 05/01/15, Present, Currently in charge of Club and Lounge, In charge of bar operations on weekends, Played a key role in training of the pre opening team in Standards, Spearheading reception / service control of operations, Making sure that the SOP’s are followed, Preparing progress / performance reports and ensuring timely submission to the management, Following-up on the hotel bookings, reservations, payments and queries for ensuring smooth operations, Resolving Guest Complaints, Preparing duty chart for the department, Involved in budgeting, ordering of liquor and making of Profit and loss Statement
• Hilton Chennai, Chennai, Tamil Nadu, Asst F & B Restaurant Manager, 04/01/13, 03/31/15, Currently in charge of Ayna the Indian speciality restaurant, In charge of bar operations of Q bar on weekends, Was in charge of Vintage bank the wine and cheese bar for 6 months, Played a key role in training of the pre opening team in Hilton Standards, Spearheading reception / service control desk operations of the Executive Lounge, Making sure that the SOP’s are followed, Preparing progress / performance reports and ensuring timely submission to the management, Following-up on the hotel bookings, reservations, payments and queries for ensuring smooth operations, Resolving Guest Complaints, Preparing duty chart for the department
• Hotel Taj Coromandel, Chennai, Tamil Nadu, Team Professional – Butler Service, 12/01/08, 05/31/10, Spearheading reception / butler service control desk operations of the Taj Club, Preparing progress / performance reports and ensuring timely submission to the management, Following-up on the hotel bookings, reservations, payments and queries for ensuring smooth operations, Handling Check-In / Check-Outs and resolving Guest Complaints, Inspecting Guest Rooms, Conference Rooms, Business Centre, Pantries, Taj Club Reception, Club Floor Equipments, Log Book, Inventory, etc., Attending internal & guest calls along with preparing duty chart for the department
• Hotel Radha Regent, Chennai, Tamil Nadu, Various Positions, 07/01/05, 11/30/08, Handling of bar counter for 100 pax, Handling the team of seven persons, Handling the IRD console, Managing shift and duty rotas staff training coaching and motivation, Making of budget and budgetary report