SHUBHI AGARWAL
Bareilly
Summary
To work and deliver the best of my knowledge and talent in an environment where I can contribute to the organizational profit as well as personal growth
Overview
6
6
years of professional experience
Work History
Customer Service Representative
ManpowerGroup Services India Pvt.Ltd.(Client site American Express)
07.2022 - 03.2023
- Identify trends and defects that have a potential legal, regulatory, or servicing risks
- Review, action and document root cause along with resolution for customer complaints
- Provide coaching and feedback to Customer care professionals
- Route case to a relevant team to identify the root cause of the problem and reaching out to appropriate team
Benefit Administrator
Milliman India Pvt.Ltd.
04.2021 - 07.2022
- I take care of below processes such as
- Fund Change- Under fund change we deal with the mutual funds under which our client has invested their money, we sometimes transfer their funds from one mutual fund to another if the existing mutual fund closes.
- Revenue Sharing- Under this process we distribute profit among participants on pro-rata basis
- Third Party fees- Under this we work as a mediator between client and the payee and get their payment done for the expenses they have incurred such as record keeping fees, auditor fees etc.
- We also work for Quarterly Statements of our participants on a quarterly basis and check if everything is correct.
- Showing flexibility at the time of working in odd hours.
- Displayed personal accountability and handled inventory pressure when there was high volume in the team
- Preparation of MIS report on daily basis.
Welcome desk profile Front desk
Hdfc Bank
07.2019 - 09.2020
- Updating Passbook of the customers.
- Queries related to their saving and current A/c, generating account statements of the particular account.
- To keep record of all the products (such as saving A/c kits debit cards).
- To update their phone numbers or to activate net banking in their particular A/c.
- To keep the record of all cheques of other banks and to check in CSP (Cheque Service Portal) the reason for the return of any cheque.
Business Analyst
ManpowerGroup Services India Pvt.Ltd.(Client site American Express)
08.2018 - 07.2019
- Worked on various tools such as NASP, IVU and Desktop plus where we can fetch additional information regarding the card of the client.
- Work on the CMM Servicing Team for bulk activities on GLOBSTAR.
- Bulk Dispute activities.
- Mentor the newcomers about the process.
- Acknowledge for showing flexibility and coming in at odd hours.
- Displayed personal accountability and handled inventory pressure when there was a crush in the team.
- Preparation of MIS report on daily basis.
Associate
Hays Business Solution
08.2017 - 07.2018
- Arranging the payment of salaries through a computerized payroll system.
- Checking how many hours employees have worked and calculating this to make up their weekly pay. This can include overtime hours and their expenses.
- Calculating and issuing pay by Bacs transfer
- Providing training and support to new employees and more junior members of the team
- Answering team queries about timesheets or Pay slips.
- Monthly audit of cases raised by team members to consultants regarding their timesheets query.
Education
B.COM - undefined
MJPRU ROHILKHAND
Xth - undefined
ICSE
XIIth - undefined
ISC
Skills
- Skilled in maintaining smooth flow of the payroll, troubleshooting and providing solutions to payroll problems
- Communicate with clients, understand their payroll related issues and offer easy payroll solutions
- Experience of working in a fast paced environment and being eager to learn new things
- Able to work own initiative and to strict deadlines
- Experience of working in high pressure and to work according to given circumstances
PERSONAL INFORMATION
English
Hindi
Hobbies and Interests
Playing badminton and watching movies.
EXTRA CURRICULAR ACTIVITIES & CERTIFICATIONS
Received spot award for 2 times and a Shining star for performing a large volume of tasks.
PROFESSIONAL QUALIFICATION
Completed Post Graduation in Finance and Accounts from NIIT.
Timeline
Customer Service Representative
ManpowerGroup Services India Pvt.Ltd.(Client site American Express)
07.2022 - 03.2023
Benefit Administrator
Milliman India Pvt.Ltd.
04.2021 - 07.2022
Welcome desk profile Front desk
Hdfc Bank
07.2019 - 09.2020
Business Analyst
ManpowerGroup Services India Pvt.Ltd.(Client site American Express)
08.2018 - 07.2019
Associate
Hays Business Solution
08.2017 - 07.2018
B.COM - undefined
MJPRU ROHILKHAND
Xth - undefined
ICSE
XIIth - undefined
ISC
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