Shubhi Agrawal
Change Manager
Noida,UP
Summary
Dynamic Change Manager at HCL Technologies with expertise in organizational development and change management. Successfully led complex transformations, enhancing stakeholder satisfaction through effective communication. Proficient in data analysis and problem-solving, driving initiatives that align technology and culture changes while ensuring compliance and minimal disruption to operations.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Change Manager
HCL Technologies
01.2021 - 12.2024
- Oversaw change management efforts to support implementation of critical initiatives driving technology, process and culture changes.
- Led teams through complex transformations, providing guidance and support throughout the process.
- Partnered with business teams to understand needs and mitigate potential problems.
- Ensured compliance with regulatory standards while executing change management activities.
- Provide input, document requirements, and support the design and delivery of training programs.
- Enable the design, development, delivery and management of key communications.
- Increased stakeholder satisfaction by effectively communicating changes, ensuring minimal disruption to daily operations.
- Identified impacted parties, business partners and resources required for planned changes.
- Leveraged data-driven insights to guide decision-making processes around proposed changes.
ServiceNow Administrator
HCL Technologies
01.2021 - 12.2024
- Maintain and configure core ServiceNow applications including Incident, Problem, Change, Asset, Knowledge, Request, CMDB, and Service Catalog modules.
- Manage user accounts, roles, and permissions; ensure data integrity and enforce security policies.
- Ensure the accuracy and health of the Configuration Management Database (CMDB), including CI relationships and discovery processes.
- Coordinate and test platform upgrades, patches, and new module implementations.
- Build and maintain reports, dashboards, and performance analytics to support business operations.
- Maintain documentation of configurations, processes, and change history enforce platform governance and best practices.
- Provide technical support to users, troubleshoot issues, and deliver training or documentation as needed.
Education
MBA - Human Resources Development
Narsee Monjee Institute of Management Studies
Mumbai, India 04.2001 -
Bachelor of Technology - Information Technology
Rajiv Gandhi Technical University
Bhopal, India 04.2001 -
Skills
Customer focus
Organizational development
Change management expertise
Teamwork and collaboration
Problem-solving abilities
Time management abilities
Documentation and reporting
Data analysis
Certification
Azure Fundamental certification (AZ-900)
Timeline
Azure Fundamental certification (AZ-900)
12-2021
Change Manager
HCL Technologies
01.2021 - 12.2024
ServiceNow Administrator
HCL Technologies
01.2021 - 12.2024
MBA - Human Resources Development
Narsee Monjee Institute of Management Studies
04.2001 -
Bachelor of Technology - Information Technology
Rajiv Gandhi Technical University
04.2001 -