SHUBHI CHAUDHARY
Summary
International Business postgraduate with expertise in business development and customer support. Demonstrates strong analytical skills and adaptability in dynamic environments. Recognized for effective communication and disciplined execution of tasks.
Overview
3
3
years of professional experience
Work History
Project Consultant (Academic)
Focus Games ltd.
Glasgow
01.2025 - 06.2025
- Collaborated with team members on project planning and execution.
- Supported project management by tracking timelines and deliverables.
- Participated in client meetings to gather feedback and requirements.
Retail Associate for US
Amazon
Remote
09.2023 - 03.2024
- Worked for Amazon's retail operations across US and Canadian markets by managing consumer and Amazon Business (B2B) customer accounts.
- Resolved complex account, order, and payment-related issues while adhering to strict SLA, quality, and compliance standards.
- Analysed recurring customer issues to identify process gaps and support operational efficiency improvements.
Trainee
Government of India
Siliguri
06.2022 - 09.2022
- Assisted customers with electronic banking registrations and queries, promoting digital banking solutions.
- Championed digital banking initiatives, leading to a significant increase in online banking enrolment among clients.
- Oversaw the transition to digital banking platforms, guiding customers through the change and supporting digital literacy.
- Implemented digital banking solutions for clients, streamlining operations and improving efficiency.
Education
Master of Science - International Business
University of Glasgow
Glasgow12.2025
Bachelor of Business Administration (BBA) -
Maulana Abul Kalam Azad University of Technology
West Bengal, India12.2023
Skills
- B2B Lead Generation & Prospect Research
- CRM Management (Salesforce, HubSpot)
- Customer Engagement & Relationship Building
- Email, Chat & Voice Communication
- Opportunity Qualification & Follow-ups
- Client Account Support
- Sales Tracking
- Customer Query Resolution
- Complaint Handling & Escalation Management
- Service Level Agreement (SLA) Adherence
- Business & Market Analysis
- Quality Assurance & Process Compliance
Languages
- English, C1 (IELTS Academic: 7.0)
- Hindi, Native
Timeline
Project Consultant (Academic)
Focus Games ltd.
01.2025 - 06.2025
Retail Associate for US
Amazon
09.2023 - 03.2024
Trainee
Government of India
06.2022 - 09.2022
Master of Science - International Business
University of Glasgow
Bachelor of Business Administration (BBA) -
Maulana Abul Kalam Azad University of Technology