Shopping
Shubhi Goel
Sales Operations
Noida
Summary
Positive Regional Operations Manager with an optimistic attitude toward striving to be the best in terms of performance and customer satisfaction.
Adaptable and versatile to oversee multiple locations. Exceptionally skilled at motivating location managers to perform duties and achieve highest potential and proficient at carrying out regular operational reviews and leading regional management teams. Knowledge of budgeting, succession planning and performance management.
Overview
15
15
years of professional experience
Work History
Regional Sales Operation Manager
Saarthi Pedagogy Pvt.Ltd
07.2022 - Current
- Promoted to CEO Office for Heading the PAN India Sales Operations with the team of 6 members
- Reporting to CEO over the performance, targets, achievements, hindrances and suggest the enhancements required for smooth functioning.
- Conducting regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Spearheaded process improvements, resulting in increased productivity and reduced operational costs.
- Handling PAN India distributor collaboration process including documentation; discount structure, collection etc.
- Own the end-to-end process of tracking the sales funnel and operational metrics and delivering regular insights to the business; define and deliver techniques to improve the funnel performance for sales management.
- Enforce sales team to collect the outstanding from the market as per our monthly collection plan
- Implementing and managing CRM tool to maximise opportunities and customer relationship
- Delivering the training to the sales team over the CRM, Expense policy, Order processing etc.
- Collaborated with sales teams to develop strategies for increasing market share and revenue growth.
- Devised strategic plans focused on long-term growth while addressing immediate operational challenges.
- Managed a team of diverse employees, fostering a positive work environment that encouraged collaboration and professional growth.
- Streamlined regional operations by implementing efficient processes and procedures.
- Coordinated with Sales Chief Business Heads, Zonal Managers and Regional Managers to implement the best practices, streamline processes, and improve overall organizational effectiveness
Sales Operations Manager
Saarthi Pedagogy Pvt.Ltd.
06.2021 - 07.2022
- Reporting to Chief Business Head with team of 2 members
- Done Secondary Market competitor research for better penetration in the existing market
- Optimized territory assignments based on market potential analysis to maximize reach among prospective customers.
- Provided comprehensive training programs for new hires, ensuring rapid onboarding and skill development.
- Collaborated with cross-functional teams, resulting in improved communication and coordination between departments.
- Established robust sales forecasts using historical data analysis, allowing for better resource allocation decisions.
- Increased sales revenue by streamlining the sales operations process and implementing effective strategies.
- Played an integral role in launching new products successfully into the market through targeted sales efforts and promotional activities.
Manager: Planning & Operations
Extramarks Education India Pvt.ltd
05.2016 - 08.2019
- Elevated as Manager and appointed to become a part of core team at head office to drive the new vertical of Extramarks Education: Management Support/Recruitment/MIS function of coaching classes & help to built 23 centres with 500 recruitment in a span of 9 months
- Process Implementation & Enhancement: Ensure process compliance and improve the processes
- Requirement Gathering: Project coordination with product development and teach team for introducing new features and improving existing product based on customer inputs
- Coordination: Coordinate with all the stakeholders
- MIS Reporting & Revenue Assurance: Management Reporting & Dashboard with revenue and expense analysis on daily/weekly/monthly basis
- Expense Management: Managed Daily reports/expenses, recruitment/HR, customer & Staff grievances with the team of 4 people
- Developed new process for employee evaluation which resulted in marked performance improvements
- Manpower projections, recruitment & optimisation
- Work closely with technology team to develop the ERP solution for Extramark's coaching classes smooth functioning
- Centre Manager's of all the centres
- In-house coordination with various departments (HR, Accounts, Technology team and management)
- With the end customer as in when required
- Prepare and publish various reports to the management to take critical decisions
- Prepare pending collection tracker and coordinate with Manager to collect the pending amount in the desired timeline
- Prepare and publish the Marketing Plan for the year with the costing
- Worked directly with management of Extramarks Smart Coaching Centre to achieve maximum number of centre launch and admissions
- Prepare the sales performance report of all the employees versus monthly target and share it with the management.
Asst Manager-International Business
Extramarks Education India Pvt Ltd.
12.2012 - 04.2016
- MIS Reporting: Market Research: Lead Generation: Prepare various reporting Format and sharing with the Management (Extramarks' International Business Department)
- Prepare Marketing reports giving details about efficacy of marketing
- Maintain Sales ERP and fetching different types of report for business prospects
- Track and Maintain the Daily Sales Report of all Employees
- Collate the data received from various location and sharing with management
- Secondary Research on education system of various countries such as South Africa, Russia, Indonesia, Dubai, etc
- Research done on Competitor, Potential Market, Education System of potential country, Educational content, pricing and much more related to Business
- Handle a team of 5 Tele-callers to generate international leads and share it with the Sales Team
- Follow ups with the leads and fix the appointment for demo.
Marketing Manager
UnoSolutions Data System Pvt. Ltd
05.2012 - 12.2012
- Got the appreciation letter by the Managing Director of the company
- Look after marketing and branding of UnoSolution and their wide range of products
- Create the content for various mobile application and register the product details on various platform
- Prepare the Marketing Strategies for different products as per the budget and implement the most cost effective activity accordingly
- Conduct Internet-based research to identify new opportunities in industry, business prospects, partners, customers etc
- Monitor websites performances metrics and proactively create actionable online statistic reports base on key trends, insights and site commentary on a weekly and monthly basis (Google Analytics, webmaster tool etc.)
- Prepare Marketing MIS/reports giving details about efficacy of marketing programs.
Marketing Executive
Uneecops Technologies Ltd
03.2011 - 05.2012
- Marketing, Branding & Pre-Sales of Works Education - SAP based MIS for Schools & Institutes (ERP)
- Generate leads through various activities
- Maintain sales activity and lead generation Report.
Product Executive
iGroup Infotech
03.2010 - 03.2011
- Support Sales Team by providing Marketing & Promotions solutions for various products and also lead generation
- Responsible for promotion the products to our Prospective customers in all; Maintain sales activity and lead generation Report
- Coordinate with Publishers regarding Trials, Quotes and access issues
- Preparing and maintaining the database
- Designing the Brochures, Catalogue and all Marketing Material to promote the Products of various publishers.
Management Trainee
AC Nielsen
02.2009 - 05.2009
- Primary Research & Secondary Research
- Worked on Various Project at Pune
- Catchment Analysis of Retail Store (.more) In Pune
- Sex Survey Carried Out to Understand the Different Facets of Sexuality of Single and Married Men and Women
- Project NUMAR(Nielsen Upper, Middle & Rich)
- Project TKML.
Education
MBA - Marketing & Finance
Kohinoor Business School
Khandala 04.2001 -
BBA - Business Administration And Management
Dayanand Academy Of Business Studies, CSJM Unive
Kanpur 04.2001 -
Skills
Preferred Location
Noida
Personal Information
- Date of Birth: 11/15/87
- Marital Status: Married
Interests
Dance & Music
Internet Surfing
Timeline
Regional Sales Operation Manager
Saarthi Pedagogy Pvt.Ltd
07.2022 - Current
Sales Operations Manager
Saarthi Pedagogy Pvt.Ltd.
06.2021 - 07.2022
Manager: Planning & Operations
Extramarks Education India Pvt.ltd
05.2016 - 08.2019
Asst Manager-International Business
Extramarks Education India Pvt Ltd.
12.2012 - 04.2016
Marketing Manager
UnoSolutions Data System Pvt. Ltd
05.2012 - 12.2012
Marketing Executive
Uneecops Technologies Ltd
03.2011 - 05.2012
Product Executive
iGroup Infotech
03.2010 - 03.2011
Management Trainee
AC Nielsen
02.2009 - 05.2009
MBA - Marketing & Finance
Kohinoor Business School
04.2001 -
BBA - Business Administration And Management
Dayanand Academy Of Business Studies, CSJM Unive
04.2001 -
Similar Profiles
Santosh Singh NegiSantosh Singh Negi
Sales Operations Manager at Saarthi Pedagogy Pvt LtdSales Operations Manager at Saarthi Pedagogy Pvt Ltd
Vijay ThakkerVijay Thakker
Sr. Accountant at Saarthi Pedagogy Pvt LtdSr. Accountant at Saarthi Pedagogy Pvt Ltd
Olga Patricia QuicenoOlga Patricia Quiceno
Tutor at Musical Pedagogy in Music EducationTutor at Musical Pedagogy in Music Education