Summary
Overview
Work History
Education
Skills
Accomplishments
Family Details
Disclaimer
Timeline
Generic
Shubhi Jain

Shubhi Jain

Office & HR Operations
Malad (East), Mumbai

Summary

Seasoned Operations Manager and talented leader with 10 years of experience applying exceptional planning and problem-solving abilities toward enhancing business plans and day-to-day activities. Results-driven and resilient in developing teams while improving processes and increasing productivity. Bringing a solid understanding of industry trends, excellent communication skills, and talent for spotting areas in need of improvement and implementing changes with a strategic approach.

Overview

10
10
years of professional experience

Work History

Operations Manager

EisnerAmper India Consultants Private Limited
12.2018 - Current

General Administration & Facility Management

  • Oversee the day-to-day operations of office facilities, ensuring a safe, clean, and productive work environment.
  • Overseas all aspects of facility operations, including maintenance, security, and safety protocols.
  • Lead the JLL management team and support staff in the delivery of facility management services.

Vendor Management

  • Negotiate contracts and agreements with vendors, ensuring competitive pricing and adherence to service level agreement.
  • Evaluate vendors performance regularly and address my issues and concerns timely.

Health and safety

  • Implement and enforce health and safety protocols, ensuring compliance with regulations and company policies.
  • Collaborate with relevant stakeholders to develop and conduct emergency response drills.
  • Proactive resolution of daily operational issues

Inventory Management

  • Monitoring inventory of office supplies and the purchasing of new material, Ex- Stationary, Snacks etc.

Travel and Transportation

  • Working with travel desk and company appointed travel agent to coordinate travel arrangements for employees, including booking flights, hotels, and transportation.
  • Streamline travel process and expenses, ensuring adherence to company policy.
  • Managing transportation facility provided to female staff for home drop.

Cafeteria Management- Food tasting, quality checks and Hygiene inspection.

AMC - Monitoring annual contract for HVAC, Fire system, Access Door, Kitchen, pest control etc.

Client Relationship Management- Manages the process of developing and maintaining effective business relations with clients.

Compliance and regulations

  • Ensure compliance with local, state, and government regulations related to facilities and administration.
  • Stay informed about industry best practices and emerging trends.

HR Operations

  • HR Admin- Manage employee records including joining & Exit formalities, recruiting process, to develop the induction programs for the new recruits, to manage attendance and payroll salary process.
  • People Management- Handle employee relations issues, including conflict resolution.
  • Payroll and Attendance- Overseas employee attendance and payroll updates, Coordination with ADP
  • Leave Management System- Managing leave dashboard and employee leave database for compliance purpose
  • Employee Engagement Activities and Events Planning- Plan and execute company events, meetings, conferences, employee engagement activites, ensuring smooth logistics and a positive participant experience. Collaborate with cross-functional team to support various internal and external events.
  • Gifts- Customized R&R/Birthday/Festival Gifts for employees and clients.
  • HR policies- Implement and maintain HR policies and procedures. Managing Employee Master data with confidentiality. Ensure compliance with labor laws and regulation.

Reports- MIS, Variance report, Utilization report, Monthly Deck-Operations

Project Management

  • Process improvement
  • Birthday Automation
  • Transportation process automation
  • Replicon- Time entry application

Office Operations Manager

Remarkable Software Services LLP
08.2018 - 11.2018
  • Managing daily schedules, calendars, and appointments of executives
  • Organizing meetings, conferences, and events
  • Coordinating between top management and mid-level management
  • Managing contracts and price negotiations with vendors
  • Handling travel management
  • HR operations including employee lifecycle management
  • Data management of employees and vendors.

Senior Manager Operations

Gharonda Enterprises Pvt Ltd
04.2017 - 08.2017
  • Managing back-office operations including marketing, accounting, inventory, pricing, hiring, training, and retaining employees
  • Managing daily diary, meetings, conference, calendar, travel management, presentations, coordination, phone calls, and email
  • Building and managing relationships with key clients
  • Organizing recreational activities and events
  • Designing and creating company's wallpapers and videos for promotions
  • Developing HR plans and policies
  • Manpower planning and recruitment
  • Handling employee records, grievance handling, and performance management
  • Handling invoicing, taxes, and TDS return filing.

Assistant Manager

Lynkersoft Solutions LLP
10.2016 - 04.2017
  • Admin work and personal assistant to CEO
  • HR operations work
  • Assisting CEO in business development
  • Researching organizations and individuals for new leads
  • Identifying potential clients and developing sales goals
  • Contacting potential clients and negotiating
  • Preparing presentations and sales displays.

Office Operations Manager

Gharonda Enterprises Pvt Ltd
10.2013 - 09.2016
  • Managing back-office operations including marketing, accounting, inventory, pricing, hiring, training, and retaining employees
  • Managing daily diary, meetings, conference, calendar, travel management, presentations, coordination, phone calls, and email
  • Building and managing relationships with key clients
  • Organizing recreational activities and events
  • Designing and creating company's wallpapers and videos for promotions
  • Developing HR plans and policies
  • Manpower planning and recruitment
  • Handling employee records, grievance handling, and performance management
  • Handling invoicing, taxes, and TDS return filing.

Education

MBA - Operations and Marketing

Institute of Professional Education and Research, Bhopal

Skills

Communication

MS Office

Process improvement

HR software proficiency

Employee relations

Problem solving

Process optimization

Automation process

People management

Team Leadership

Accomplishments

  • Relocation of Branch operations (assets) to a different space twice successfully
  • Introduced Wellness Program
  • Return-to-office plan execution for Mumbai, Bangalore, and Hyderabad Location successfully
  • Run Vaccine drive for Mumbai office employees during pandemic.
  • Organized Virtual Diwali Party for 300+ employees
  • Automation Process for Birthday greeting email along with custom made gifts to employees.
  • Introduced Leave Dashboard.

Family Details

  • Spouse- Sumit Jain aged 36 years, Assistant General Manager, Tata Realty, Mumbai
  • Daughter- Mishika Jain aged 2 years

Disclaimer

I hereby declare that the above furnished details are true and complete to the best of my knowledge and belief. I request you to consider my self for a suitable position in your esteemed organisation.

Timeline

Operations Manager

EisnerAmper India Consultants Private Limited
12.2018 - Current

Office Operations Manager

Remarkable Software Services LLP
08.2018 - 11.2018

Senior Manager Operations

Gharonda Enterprises Pvt Ltd
04.2017 - 08.2017

Assistant Manager

Lynkersoft Solutions LLP
10.2016 - 04.2017

Office Operations Manager

Gharonda Enterprises Pvt Ltd
10.2013 - 09.2016

MBA - Operations and Marketing

Institute of Professional Education and Research, Bhopal
Shubhi JainOffice & HR Operations