Summary
Overview
Work History
Education
Skills
Accomplishments
Family Details
Disclaimer
Timeline
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Shubhi Jain

Shubhi Jain

Office & HR Operations
Malad (East), Mumbai

Summary

Seasoned Operations Manager and talented leader with 10 years of experience applying exceptional planning and problem-solving abilities toward enhancing business plans and day-to-day activities. Results-driven and resilient in developing teams while improving processes and increasing productivity. Bringing a solid understanding of industry trends, excellent communication skills, and talent for spotting areas in need of improvement and implementing changes with a strategic approach.

Overview

10
10
years of professional experience

Work History

Operations Manager

EisnerAmper India Consultants Private Limited
12.2018 - Current

General Administration & Facility Management

  • Oversee the day-to-day operations of office facilities, ensuring a safe, clean, and productive work environment.
  • Overseas all aspects of facility operations, including maintenance, security, and safety protocols.
  • Lead the JLL management team and support staff in the delivery of facility management services.

Vendor Management

  • Negotiate contracts and agreements with vendors, ensuring competitive pricing and adherence to service level agreement.
  • Evaluate vendors performance regularly and address my issues and concerns timely.

Health and safety

  • Implement and enforce health and safety protocols, ensuring compliance with regulations and company policies.
  • Collaborate with relevant stakeholders to develop and conduct emergency response drills.
  • Proactive resolution of daily operational issues

Inventory Management

  • Monitoring inventory of office supplies and the purchasing of new material, Ex- Stationary, Snacks etc.

Travel and Transportation

  • Working with travel desk and company appointed travel agent to coordinate travel arrangements for employees, including booking flights, hotels, and transportation.
  • Streamline travel process and expenses, ensuring adherence to company policy.
  • Managing transportation facility provided to female staff for home drop.

Cafeteria Management- Food tasting, quality checks and Hygiene inspection.

AMC - Monitoring annual contract for HVAC, Fire system, Access Door, Kitchen, pest control etc.

Client Relationship Management- Manages the process of developing and maintaining effective business relations with clients.

Compliance and regulations

  • Ensure compliance with local, state, and government regulations related to facilities and administration.
  • Stay informed about industry best practices and emerging trends.


HR Operations

  • HR Admin- Manage employee records including joining & Exit formalities, recruiting process, to develop the induction programs for the new recruits, to manage attendance and payroll salary process.
  • People Management- Handle employee relations issues, including conflict resolution.
  • Payroll and Attendance- Overseas employee attendance and payroll updates, Coordination with ADP
  • Leave Management System- Managing leave dashboard and employee leave database for compliance purpose
  • Employee Engagement Activities and Events Planning- Plan and execute company events, meetings, conferences, employee engagement activites, ensuring smooth logistics and a positive participant experience. Collaborate with cross-functional team to support various internal and external events.
  • Gifts- Customized R&R/Birthday/Festival Gifts for employees and clients.
  • HR policies- Implement and maintain HR policies and procedures. Managing Employee Master data with confidentiality. Ensure compliance with labor laws and regulation.


Reports- MIS, Variance report, Utilization report, Monthly Deck-Operations


Project Management

  • Process improvement
  • Birthday Automation
  • Transportation process automation
  • Replicon- Time entry application

Office Operations Manager

Remarkable Software Services LLP
08.2018 - 11.2018
  • Managing daily schedules, calendars, and appointments of executives
  • Organizing meetings, conferences, and events
  • Coordinating between top management and mid-level management
  • Managing contracts and price negotiations with vendors
  • Handling travel management
  • HR operations including employee lifecycle management
  • Data management of employees and vendors.

Senior Manager Operations

Gharonda Enterprises Pvt Ltd
04.2017 - 08.2017
  • Managing back-office operations including marketing, accounting, inventory, pricing, hiring, training, and retaining employees
  • Managing daily diary, meetings, conference, calendar, travel management, presentations, coordination, phone calls, and email
  • Building and managing relationships with key clients
  • Organizing recreational activities and events
  • Designing and creating company's wallpapers and videos for promotions
  • Developing HR plans and policies
  • Manpower planning and recruitment
  • Handling employee records, grievance handling, and performance management
  • Handling invoicing, taxes, and TDS return filing.

Assistant Manager

Lynkersoft Solutions LLP
10.2016 - 04.2017
  • Admin work and personal assistant to CEO
  • HR operations work
  • Assisting CEO in business development
  • Researching organizations and individuals for new leads
  • Identifying potential clients and developing sales goals
  • Contacting potential clients and negotiating
  • Preparing presentations and sales displays.

Office Operations Manager

Gharonda Enterprises Pvt Ltd
10.2013 - 09.2016
  • Managing back-office operations including marketing, accounting, inventory, pricing, hiring, training, and retaining employees
  • Managing daily diary, meetings, conference, calendar, travel management, presentations, coordination, phone calls, and email
  • Building and managing relationships with key clients
  • Organizing recreational activities and events
  • Designing and creating company's wallpapers and videos for promotions
  • Developing HR plans and policies
  • Manpower planning and recruitment
  • Handling employee records, grievance handling, and performance management
  • Handling invoicing, taxes, and TDS return filing.

Education

MBA - Operations and Marketing

Institute of Professional Education and Research, Bhopal

Skills

Communication

Accomplishments

  • Relocation of Branch operations (assets) to a different space twice successfully
  • Introduced Wellness Program
  • Return-to-office plan execution for Mumbai, Bangalore, and Hyderabad Location successfully
  • Run Vaccine drive for Mumbai office employees during pandemic.
  • Organized Virtual Diwali Party for 300+ employees
  • Automation Process for Birthday greeting email along with custom made gifts to employees.
  • Introduced Leave Dashboard.

Family Details

  • Spouse- Sumit Jain aged 36 years, Assistant General Manager, Tata Realty, Mumbai
  • Daughter- Mishika Jain aged 2 years

Disclaimer

I hereby declare that the above furnished details are true and complete to the best of my knowledge and belief. I request you to consider my self for a suitable position in your esteemed organisation.

Timeline

Operations Manager

EisnerAmper India Consultants Private Limited
12.2018 - Current

Office Operations Manager

Remarkable Software Services LLP
08.2018 - 11.2018

Senior Manager Operations

Gharonda Enterprises Pvt Ltd
04.2017 - 08.2017

Assistant Manager

Lynkersoft Solutions LLP
10.2016 - 04.2017

Office Operations Manager

Gharonda Enterprises Pvt Ltd
10.2013 - 09.2016

MBA - Operations and Marketing

Institute of Professional Education and Research, Bhopal
Shubhi JainOffice & HR Operations