SHUBHI TOMAR

• I assist in the implementation and maintenance of client network infrastructure, ensuring seamless connectivity and performance for our clients.
• Configured SNMP protocols to facilitate comprehensive monitoring across diverse network devices.
• Leveraged aLinux server environment and tcpdump for packet capture and detailed network performance insights.
• Partnered with the NOC team to proactively troubleshoot issues, contributing to efficient network operations.
• Conducted in-depth Layer 2 and Layer 3 verification, ensuring robust hardware connections and proper gateway configurations.
• Monitor and troubleshoot network performance issues to maintain high availability and reliability.
• Worked with vendors and service providers to ensure reliable telecommunications circuits.

Logging into Cisco Huawei, Juniper router and Cisco, Huawei, Aruba Switches to troubleshoot connectivity issues and slowness issues
● Monitoring internet lease line, MPLS, P2P backhaul link on VUNET NMS tool
● Configuration of branches Routers, Switches of multiple vendors such as Cisco 1921 and 841M series,
Huawei as well as Juniper SRX240 series
● Making Network report using Network tools Vunet and Riverbed
● Troubleshooting banking day to day application issues such as CBS, web server and slowness issue
● Supporting for technical issues to Field Engineers
● Identifying Branch issues like packet drop, latency, link flapping and link down
● Based on the issue inform to concern team to check it
● Daily meeting with client and give the answer of network incident and Request pending calls, Maintaining
of Logs of pending Calls
● Managing high level escalations on LAN/WAN/Network Security issues of the customers and making sure
to resolve them within the SLA
● Direct coordination with ISP (Airtel, TCL, JIO, RailTel, Vodafone) vendor for network related issue
● Providing support to branch for slowness issue and any application unreachable from branch

• Monitor day-to-day disk management, CPU utilization, and memory utilization.
• Maintain performance within threshold limits to ensure optimal system functionality.
• Utilize Grafana and Zabbix for comprehensive server monitoring and analysis.
• Manage alerts generated by monitoring systems, prioritizing them based on severity.
• Escalate critical issues to higher-level support teams for prompt resolution.
• Handle the incident management process effectively to minimize downtime and ensure system stability.
• Create and manage user accounts via the admin portal, ensuring proper access and permissions.
• Generate and manage tickets in Jira to track user requests and system issues efficiently.
• Prepare revenue reports in Excel sheets, demonstrating proficiency in data analysis and presentation.
• ● Worked on Inconsistent VLAN issues and removed the VLAN over the trunks
  ● Monitor Service Center queues for customer reported requests or incidents, access tickets for applicability
  ● Call logging through Magna quest Ticketing Tool
  ● Coordinating and managing with Noc team for any alarm in network
  ● Coordinate with field engineer to resolve the issue remotely
  ● Configure multi-OEM and L2 layer switching
  ● Configuration of port channel on L2 switch
  ● Perform ongoing security maintenance and administration
  ● Receive the docket from Magna quest portal and visit the customer site and solve the problem
  ● Rectify and solve the problem like Speed issue, DHU, RTO, LAN, etc.
  ● Configure the router and switches
  ● Maintain the Excel sheet
  ● Configuration of New Cisco Router, router 2800 Series, Configuration of New Cisco switches 2690, 2600
  ● Configuration and troubleshooting of OLT