Summary
Overview
Work History
Education
Skills
Certification
KEY VALUE PROPOSITION
Timeline
Generic

SHUBHOMOY ROY

Senior Leader – Global Banking Operations
Jaipur,RJ

Summary

Result-driven professional with 18+ years of leadership experience in International Payments, Risk & Compliance, Client Relationship Management, Process Transformation & Business Management. Proven track record of driving operational excellence, implementing automation, managing large teams, and delivering cost efficiencies across global banking operations.


Overview

20
20
years of professional experience
1
1
Certification

Work History

Assistant Vice President – Business Manager

Deutsche India Pvt. Ltd. (DIPL)
10.2018 - Current
  • Lead India Cash Operations business management, overseeing FTE planning, budgeting, cost allocation, MIS, and infrastructure management.
  • Oversight of portfolio of 1,200+ FTEs across India Cash Ops; lead hiring, forecasting, and infrastructure planning.
  • Transition SPOC for all migrations into India Cash Ops; ensured seamless onboarding of new processes.
  • BCP Coordinator – designed and tested resiliency frameworks for uninterrupted operations.
  • Spearheaded risk reduction and cost optimization initiatives, aligning with global COO directives.
  • Key Achievement: €200K+ annual cost savings through strategic budgeting and process optimization.

Assistant Vice President – Process Lead, Cash Operation

Deutsche India Pvt. Ltd. (DIPL)
07.2016 - 10.2018
  • Directed a 75-member team including 7 managers, ensuring adherence to risk & compliance frameworks.
  • Partnered with transformation teams to implement Robotics, creating efficiency worth 11 FTEs.
  • Standardized training practices across India NOC, enhancing workforce capability.
  • Key Achievements: Delivered first Robotics project for the division.
  • Maintained attrition
  • Achieved sustained error reduction and improved service delivery.

Manager – Commercial Relationship Services

ANZ Support Services
01.2010 - 12.2011
  • Led an 11-member team, managing commercial banking operations and client relationships.
  • Key Achievements: Achieved 90%+ employee engagement scores for two consecutive years with 0% attrition.
  • Built strong client relationships, enhancing service delivery.

Team Lead – Cash Operations

Scope International (Standard Chartered)
08.2007 - 12.2009
  • Oversaw International Payment Services and UK Pay/Receipts, facilitating multi-currency settlements (GBP, USD, EURO, YEN).
  • Authorized high-value payments and ensured reconciliation accuracy.
  • Key Achievement: Instrumental in process standardization and mentoring team members.
  • Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.

Banking Officer – Cash Operations

American Express Bank
08.2005 - 08.2007
  • Acquired proficiency in international clearing systems (TGT, ERP, CHIP, FED, NET/GROSS)
  • Elevated to Senior Operations Officer within one year due to exceptional performance
  • Addressed intricate customer challenges swiftly, guaranteeing positive experiences for all stakeholders involved.

Education

B.Com - Commerce

SK University
Madhupur, India
01.2002

Skills

International payment management

Certification

Certifications & Training: Risk & Control, Executive Presence, Risk Culture, Situational Leadership, Robotics Implementation

KEY VALUE PROPOSITION

  • Strategic Operator: Aligns banking operations with global business objectives.
  • Transformation Leader: Proven success in automation, robotics, and process re-engineering.
  • Risk Guardian: Strong compliance record with flawless audit outcomes.
  • People Builder: Develops engaged, high-performing teams with industry-leading retention.
  • Global Partner: Trusted advisor to COOs and senior executives across geographies.

Timeline

Assistant Vice President – Business Manager

Deutsche India Pvt. Ltd. (DIPL)
10.2018 - Current

Assistant Vice President – Process Lead, Cash Operation

Deutsche India Pvt. Ltd. (DIPL)
07.2016 - 10.2018

Manager – Commercial Relationship Services

ANZ Support Services
01.2010 - 12.2011

Team Lead – Cash Operations

Scope International (Standard Chartered)
08.2007 - 12.2009

Banking Officer – Cash Operations

American Express Bank
08.2005 - 08.2007

B.Com - Commerce

SK University

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SHUBHOMOY ROYSenior Leader – Global Banking Operations