SHUBHOMOY ROY
Senior Leader – Global Banking Operations
Jaipur,RJ
Summary
Result-driven professional with 18+ years of leadership experience in International Payments, Risk & Compliance, Client Relationship Management, Process Transformation & Business Management. Proven track record of driving operational excellence, implementing automation, managing large teams, and delivering cost efficiencies across global banking operations.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Assistant Vice President – Business Manager
Deutsche India Pvt. Ltd. (DIPL)
10.2018 - Current
- Lead India Cash Operations business management, overseeing FTE planning, budgeting, cost allocation, MIS, and infrastructure management.
- Oversight of portfolio of 1,200+ FTEs across India Cash Ops; lead hiring, forecasting, and infrastructure planning.
- Transition SPOC for all migrations into India Cash Ops; ensured seamless onboarding of new processes.
- BCP Coordinator – designed and tested resiliency frameworks for uninterrupted operations.
- Spearheaded risk reduction and cost optimization initiatives, aligning with global COO directives.
- Key Achievement: €200K+ annual cost savings through strategic budgeting and process optimization.
Assistant Vice President – Process Lead, Cash Operation
Deutsche India Pvt. Ltd. (DIPL)
07.2016 - 10.2018
- Directed a 75-member team including 7 managers, ensuring adherence to risk & compliance frameworks.
- Partnered with transformation teams to implement Robotics, creating efficiency worth 11 FTEs.
- Standardized training practices across India NOC, enhancing workforce capability.
- Key Achievements: Delivered first Robotics project for the division.
- Maintained attrition
- Achieved sustained error reduction and improved service delivery.
Manager – Commercial Relationship Services
ANZ Support Services
01.2010 - 12.2011
- Led an 11-member team, managing commercial banking operations and client relationships.
- Key Achievements: Achieved 90%+ employee engagement scores for two consecutive years with 0% attrition.
- Built strong client relationships, enhancing service delivery.
Team Lead – Cash Operations
Scope International (Standard Chartered)
08.2007 - 12.2009
- Oversaw International Payment Services and UK Pay/Receipts, facilitating multi-currency settlements (GBP, USD, EURO, YEN).
- Authorized high-value payments and ensured reconciliation accuracy.
- Key Achievement: Instrumental in process standardization and mentoring team members.
- Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
Banking Officer – Cash Operations
American Express Bank
08.2005 - 08.2007
- Acquired proficiency in international clearing systems (TGT, ERP, CHIP, FED, NET/GROSS)
- Elevated to Senior Operations Officer within one year due to exceptional performance
- Addressed intricate customer challenges swiftly, guaranteeing positive experiences for all stakeholders involved.
Education
B.Com - Commerce
SK University
Madhupur, India01.2002
Skills
International payment management
Risk management and compliance
Process optimization
Client and stakeholder collaboration & Effective relationship building
Team leadership
Budget management & Business planning
Operations management
Risk management
Project management
Proficient in MS Office
Certification
Certifications & Training: Risk & Control, Executive Presence, Risk Culture, Situational Leadership, Robotics Implementation
KEY VALUE PROPOSITION
- Strategic Operator: Aligns banking operations with global business objectives.
- Transformation Leader: Proven success in automation, robotics, and process re-engineering.
- Risk Guardian: Strong compliance record with flawless audit outcomes.
- People Builder: Develops engaged, high-performing teams with industry-leading retention.
- Global Partner: Trusted advisor to COOs and senior executives across geographies.
Timeline
Assistant Vice President – Business Manager
Deutsche India Pvt. Ltd. (DIPL)
10.2018 - Current
Assistant Vice President – Process Lead, Cash Operation
Deutsche India Pvt. Ltd. (DIPL)
07.2016 - 10.2018
Manager – Commercial Relationship Services
ANZ Support Services
01.2010 - 12.2011
Team Lead – Cash Operations
Scope International (Standard Chartered)
08.2007 - 12.2009
Banking Officer – Cash Operations
American Express Bank
08.2005 - 08.2007
B.Com - Commerce
SK University