SHUBHRA BANERJEE

Results-driven Scrum Master, Business Analyst, and Product Manager with 13 years of experience in Agile project management, business process optimization, and product development. Adept at driving digital transformation, leading cross-functional teams, and delivering customer-centric solutions. Proven ability to bridge the gap between business needs and technology, ensuring seamless collaboration between stakeholders, development teams, and end-users.

As a Scrum Master, excels in Agile methodologies, facilitating Scrum ceremonies, removing impediments, and fostering a high-performing, self-organizing team culture. Strong track record in guiding Agile transformations and improving team efficiency through iterative delivery and continuous feedback.

As a Business Analyst, skilled in requirement gathering, process modeling, and stakeholder engagement. Expertise in translating complex business needs into actionable user stories, managing backlogs, and ensuring alignment with organizational goals. Proficient in data analysis and process improvement to drive operational efficiency.

As a Product Manager, experienced in defining product roadmaps, prioritizing features, and aligning product vision with business strategy. Expertise in user research, market analysis, and working with development teams to build scalable and innovative solutions. Strong ability to manage competing priorities and deliver high-impact products that enhance customer experience.

Key Competencies:
✔ Agile & Scrum Frameworks (Scrum, SAFe, Kanban)
✔ Business Process Analysis & Optimization
✔ Product Roadmap Development & Execution
✔ Stakeholder Engagement & Cross-functional Team Leadership
✔ User Story Development & Backlog Management
✔ Data-Driven Decision Making & KPI Management
✔ Continuous Process Improvement & Change Management

A dynamic professional committed to fostering collaboration, enhancing operational efficiency, and driving business success through Agile and product innovation.

• Successfully achieved above daily sales quota consistently in 2 years of Personal Banking.
• Proficiently maintained top performer status for 3 consecutive months.
• Rated as the best employee of the year for resolving customer queries.
• Achieved award as the best employee for effective team management and team handling skills.

Date of Birth: 01/09/82

A competent professional with around 13 years of experience in Operations Management, Client Servicing, Training & Development and Team management. Recognized for mentoring new trainers by observing their classroom and feedback sessions. Proficient in streamlining processes and training systems with in-depth understanding and continuous optimization of individual, KPI's, SLA’s, objectives and targets. Strong ability to isolate problems, analyze data and drive business strategies, decisions, and solutions with a track record as a change agent and transformative force in organizational and operational improvements. Possess excellent problem-solving, analytical and technical troubleshooting skills and committed to seeking and creating quality improvements to existing processes.

Determining training needs of Executives & Process Leaders and designing/ conducting need based training programs to enhance their operational efficiency leading to increased productivity., Preparing feedback survey forms, training manuals, and support materials., Evaluating and delivering training programs related to industry, domain, and solution areas., Evaluating effectiveness of training & development programs formulating or reviewing training strategy and determining appropriate instructional methodologies and formats., Providing guidance and leadership to staff in accordance with specified program objectives., Framing work direction & plan for associates after assessment of their capabilities., Setting up targets, SOP & SLA, setting and maintaining CTQ (Critical to Quality) / CTP (Critical to Process) targets and involved in planning for the process., Partnering with the operations teams to cater to the different training requirements and help them in implementing suggestions and streamlining their operating procedures., Mapping business requirements and coordinating in developing and implementing processes in line with pre-set guidelines spearheading process transition initiatives., Monitoring the overall functioning of processes, identifying improvement areas and implementing adequate measures to maximize customer satisfaction level., Conducting process reviews for ensuring strict adherence to the process parameters/ systems as per defined guidelines., Generating the ideas that can be implemented to help clients become more efficient., Providing process and product knowledge to the other team members., Establishing good relationships with other departments for enhancing their co-operation when needed., Handling all client complaints or issues along with creating a lasting positive impression in the clients’ minds.