Shubhra Singh

• Provide strategic and innovative leadership in areas of recruitment, operations, sourcing strategies, diversity & inclusion, employer brand, global compliance and implementing recruiting best practices.
• Establish talent acquisition processes and programs that positively strengthen capabilities in attracting, assessing and selecting top talent.
• Drive culture of inclusivity through strategic partnerships with internal leaders and external agencies that focus on identifying diverse talent.
• Promote increased focus on internal talent mobility and emerging talent acrosss organisation.
• Cooperate with company leaders in change management and talent solutions to gain competitive edge in job markets.

· Manage HR ( end to end) and staff planning ( work force management) processes.

· Lead and develop the unit management team to provide excellent co-worker experience.

· Ensure the people strategy, global principles/guidelines as localized by the Country HR team and relevant business plans are operationally implemented and lived up to Influence unit management team to continuously develop local leadership capabilities within their function according to business needs.

· Support the building of local business competence & performance by setting and working on relevant goals, together with the unit head.

· Together with the market area manager, secure an up-to-date succession process and plan by influencing the managers in taking the lead with special focus on developing talents and high-performing potentials.

· Responsible for implementations of co-worker relations plan that effectively manages all local interactions with co-workers and ensures that all areas in the unit work with the labor relations principles and uphold local policies, procedures and laws.

· Part of IC (POSH internal committee) Hyderabad

Led the Customer support Centre transformation project

Contribute to the strategic development of the Human Resource function by developing a progressive, business focused employee relations strategy that meets the current and future needs of the organization.

· Identify and implement positive employee relations programs, in consultation with the relevant stakeholder groups, that leads to a more efficient and motivated workforce.

· Provide responsive and high quality support, training and advice to all parts of the business to ensure the appropriate management of all employee relations issues including in particular grievances, poor performance absenteeism and disciplinary action.

· Guide the executive team through organizational restructurings which create a more flexible, cost-efficient workforce.

· Designed an employee engagement strategy that improved morale, retained talent, and business continuity through multiple changes with the executive leadership team

· Provide advice and guidance on all the ER aspects of pay and reward projects, changes to pay related terms and conditions of employment, pay reviews and their implementation.

· Empowered Human Resources culture centered on responsiveness, responsibility, and inclusion

· Serve as strategic adviser on all departmental restructuring, workforce planning and business realignments.

· Conduct Talent Review and Succession Planning sessions to determine organizational deficiencies and build development plans to fill gaps.

· Lead Internal Complaints Committee for Hyderabad site (part of Sexual Harassment act).

· Part of CSR core committee for the site.

· Part of “Network of women” core committee which focuses on grooming women leaders at site level.

· Interacting with all levels of management & external stakeholders on HR related issues.

· Manpower planning, budgeting and Recruiting.

· Work collaboratively with different stake holders/ business leaders and managers to provide innovative HR solutions, approaches, and value focused on driving the success of their business across multiple processes.

· Execution of various C&B program plan in coordination with various stake holders.

· Ensuring on time & affective appraisals, & Performance Management of underperforming staff.

· Provide inputs on reward & recognition programs, incentive schemes etc. in order to enhance employee motivation and retention.

· Facilitate employee engagement surveys and coordinate Focus Group Discussions on a need basis, in order to gauge employee perceptions and undertake innovative engagement initiatives

· Attrition Management Analysis, Grievance handling, Exit Management.

· Reviewing HR Operations effectiveness by Analytics and Reporting

· Seamless HR Documentation & Statutory compliances as per the applicable laws.

· Coordination & planning of activities under CSR.