Excel, Power point, Pos, Word
Shubhrangshu Sanyal
Assistant Store Manager
Dakshineswar
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Accomplished Assistant Manager with in-depth experience consistently rising through ranks. Well-versed in sales, personnel management, accounting and inventory management. Dedicated to complete knowledge of company products and services for optimized customer service.
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
4
4
years of professional experience
3
3
Languages
Work History
Assistant Store Manager
Aditya Birla Fashion And Retail
09.2020 - Current
MCoached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Resolved escalated customer issues effectively leading to improved customer satisfaction rates.
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Reduced operational risks while organizing data to forecast performance trends.
- Created and maintained safe and secure work environments for employees.
- Improved store operations by establishing clear communication channels between team members and implementing efficient scheduling practices.
- Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
- Processed payments for credit and debit cards and returned proper change for cash transactions.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Exercised leadership capabilities by successfully motivating and inspiring others.
- Through my leadership and with the hard work of my team I have make the Mani Square store at 1cr 90 lakh and beat all the competition
Education
MBA - Marketing
Bims
Kolkata 04.2001 -
Bachelor of Arts - Bachelor of Arts
Gurudas Mahavidalaya
Bidhannagar 04.2001 -
No Degree -
Acharya Prafulla Chandra High School
Kokkata 04.2001 -
Skills
Decision-Making
Motivational Techniques
Staff hiring
Employee Development
Display Setup
Business Growth Initiatives
Human resource policies
Relationship Building
Data Management
Team Management
Customer Retention
Sales Promotion
POS systems operations
Store Organization
[Software] expertise
Employee Relations
Accomplishments
- Through the continuous journey in my retail carer I have blessed for working in every set of stores. I was first assistant store manager of South City Store which is the highest in terms of business in East region.
- I have moved to Quest Mall which is the mos premium mall in kollata where I don't have the footfall like SouthCity but I have encountered the most premium customers of Kolkata and also served the most premium service to them
- After Proving myself at Quest Mall, I have got the opportunity to handle a individual store in Mani square which was newly opened by me. Me and my team made the store with all our efforts
- My new store Mani Square mall was ranked top in Pan india level in terms of evaluation in every parameter
- I was achieved 167% growth in Pujo in Mani Square Mall which is highest in the region.
- I have achieved numerous event that was conducted by company and also get the rewards.
Software
Timeline
Assistant Store Manager
Aditya Birla Fashion And Retail
09.2020 - Current
MBA - Marketing
Bims
04.2001 -
Bachelor of Arts - Bachelor of Arts
Gurudas Mahavidalaya
04.2001 -
No Degree -
Acharya Prafulla Chandra High School
04.2001 -
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