Shubhrangi Mishra

· Led a pan-India customer experience audit project for the pre-sales and after-sales functions of a leading German luxury automotive OEM, covering 800+ dealership audits annually; results directly influenced dealer bonus payouts

· Managed and mentored a cross-functional team, ensuring timely execution and adherence to audit protocols across diverse geographic locations.

· Designed and implemented audit frameworks for evaluating dealership performance on KPIs such as process excellence, CRM compliance, and customer satisfaction metrics.

· Prepared outlet-level reports and synthesized insights into strategic management dashboards, highlighting lost sales opportunities, dealer-wise performance trends, and key improvement areas.

· Conducted on-ground service audits by accompanying customers during their visits to service centres, identifying compliance gaps in the aftersales journey and CRM utilization.

· Collaborated with OEM client stakeholders to present findings, align on improvement strategies, and track implementation of corrective actions at dealerships.

· Conducted an IT General Controls audit for a major alcohol distillery, focusing on user access management, review of account provisioning/de-provisioning, and compliance with IT policies and controls.

Earned the 'Kudos' and 'Extraordinaire' awards in recognition of exceptional contribution to high-impact client engagements.

• Built ETL flow to consume raw data provided from upstream and transformed them according to predefined business requirements for smooth operations in the downstream
• Worked in Level 3 team which is critical to operations, as the last point of contact in case of issues in the production environment, this is a crucial point of risk management
• Was the lead for a team of 5 and acted as bridge of communication between the team and the manager on the client-side, creating a sync between our capabilities and client’s requirements
• Analyzed and resolved critical production issues in ETL workflows during peak times and have been lauded for my prudence despite being the junior-most resource in the team
• Received ‘On the Spot’ award for quickly adhering to the project policies and delivering defect-free products, adhering to the highest standards of product development

• Analyzed the company’s requirements and managed the building of an android app and website of the company from scratch by hiring a third-party vendor.
• Observed current loopholes in the management of the company and worked upon the betterment of the organization as a whole (HR, Marketing, Sales, and Digital Platforms)