Hi, I’m
Shubhranil Chakravarty
Customer Success
Bhilai
Summary
- Proven leader with rapid ascent to vertical head within 4 months, demonstrating exceptional aptitude in strategic customer success management.
- Over 3 years of experience in SaaS environments, emphasizing proactive customer engagement and long-term relationship building as the cornerstone of business development.
- Exhibits a deep compassion for customers, underpinning the delivery of tailored solutions that foster loyalty and growth.
- Expert in cross-team collaboration, working in tandem with Product, Marketing, and Sales to enhance product offerings and customer experiences.
- Instrumental in sales support, developing help desk tools, and producing educational content, including walkthrough videos and FAQs.
- Regular host of product update demonstrations, leveraging these platforms for client engagement and actionable feedback to drive continuous improvement.
Overview
6
years of professional experience
Work History
WorkonGridRemote, India
Customer Success Executive
11.2022 - Current
Job overview
- Lead for customer success in mining and exploration and be adept at navigating sector-specific client needs.
- API work experience, fostering enhanced service tailoring to client requirements
- Orchestrated research for WorkonGrid's integration with Microsoft Projects, boosting project management effectiveness
- Key players in digital transformation at Tata Steel and Tata Mineral
- Comprehensive account lifecycle management, from backend workflow engineering to training and demos
- Expert in stewarding high-value accounts, ARR at $15000+
- Full ownership of account management processes, from workflow design to client training and demos
- Developed no-code inventory, production, and tracking application with SQL dashboards and reports.
- Cross-selling and up-selling proficiency in critical sectors like mining, food and beverage, and infrastructure
- Oversight of significant industry sectors, promoting performance upgrades
ClasscardBhilai
Sales and Customer Success
03.2022 - 09.2022
Job overview
- Part of a three-member team that led the sales and customer success for a SaaS company.
- Conducted online demo sessions (zoom, google meet) for product demonstration, client training and query resolution.
- Consistently met business development targets and drew reports to align the team’s efforts, in conjunction with revenue requirements.
- Managed end to end relationships for key client accounts (having potential to contribute to ~70% of transaction volumes)
- Post sales onboarding and account maintenance.
- Monitored metrics and developed actionable insights to improve efficiency and performance.
- Worked closely with the Product and Development teams to improve and extend platform functionality and usability.
- Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
- Managed successful negotiation of long-term contract renewals with franchise owners and sales affiliates.
Fitz Techno GymBhilai
Operations Manager
12.2019 - 03.2022
Job overview
- Organized and structured the implementation of the brand image in a linear manner
- Improved sales by up to 25% and increased customer retention rate by up to 40%
- Increased employee productivity by assisting to maintain a proper balance work-life balance for the employees
- Organized, streamlined, and spearheaded the recruitment process
- Spearheaded the Customer Success team from pipeline health maintenance by the sales staff to onboarding and re-engagement.
Contractual
Freelance
01.2018 - 12.2019
Job overview
- Translated audio and visual files from English/Hindi/Bengali into English/Hindi/Bengali
- Transcription of audio and visual files from English/Hindi/Bengali into English/Hindi/Bengali
- Interview transcription from audio/visuals format
- Subtitles creation
Content Writer
04.2018 - 09.2019
Job overview
- Fictional content creation
- Article and report writing
- Proofreading
- Ghost writing.
Education
MIT-ACSC
Bachelor of Commerce from Commerce
Skills
Customer Success
undefinedTimeline
Customer Success Executive
WorkonGrid
11.2022 - Current
Sales and Customer Success
Classcard
03.2022 - 09.2022
Operations Manager
Fitz Techno Gym
12.2019 - 03.2022
Content Writer
04.2018 - 09.2019
Freelance
Contractual
01.2018 - 12.2019
MIT-ACSC
Bachelor of Commerce from Commerce
07.2022
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