Shubhrato Borate
Nagpur
Summary
Results-driven Analyst at eClerx with a proven record of delivering exceptional customer satisfaction, reflected in GSR 21% and NPS 80. Experienced in simplifying complex service information, resolving customer concerns, and guiding clients through tailored recommendations. Previously worked in business development as an Intern at Informatrix IT Solutions Pvt Ltd, supporting client needs assessment and solution design. Currently a CFA Level 1 candidate, adding strong analytical depth and financial understanding. Recognized for clear communication, patience, and a genuine customer-first approach.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Analyst
Eclerx
Pune
10.2025 - Current
- Handled customer interactions for billing, service, and account-related concerns with clarity and precision.
- Maintained exceptional performance metrics, including GSR 21% and NPS 80, reflecting strong customer satisfaction and trust.
- Built rapport with US-based customers by communicating patiently and simplifying complex information.
- Identified customer needs during issue resolution and guided them toward suitable solutions.
- Documented interactions accurately and followed process and compliance requirements.
- Demonstrated strong problem-solving skills by resolving queries efficiently and ensuring a positive experience
Business Development Intern
Informatrix IT Solution Pvt Ltd
Nagpur
05.2024 - 09.2025
- Conducted market research to identify potential clients and business opportunities.
- Participated in discussions with senior leadership to support strategy and business growth initiatives.
- Assessed client needs and recommended suitable service offerings.
- Assisted in preparing proposals and conducting follow-ups to support client acquisition.
- Strengthened client relationships by communicating solutions clearly and professionally.
- Contributed to revenue improvement by aligning client requirements with appropriate company services.
Education
Bachelor of Technology - Electronics And Telecommunications
Yeshwantrao Chavan College of Engineering - YCCE
Nagpur, IndiaSkills
- Customer Needs Discovery
- Clear and Simple Communication
- Empathy and Trust-Building
- Problem Solving & Active Listening
- Financial Analysis (CFA Level 1)
- Research & Market Analysis
- Documentation & Process Compliance
- Microsoft Excel
Certification
- Python for Data Science, AI & Development
- Networking and Security Architecture with VMware NSX
- 5G for Everyone
AWS Cloud Practitioner Essentials
Accomplishments
Spearheaded "Wall Street," a trading simulation event centered on options derivatives (Nifty & Bank
Nifty), educating 300+ students on options chain analysis and real-world trading strategies.
Nifty), educating 300+ students on options chain analysis and real-world trading strategies.
Timeline
Analyst
Eclerx
10.2025 - Current
Business Development Intern
Informatrix IT Solution Pvt Ltd
05.2024 - 09.2025
Bachelor of Technology - Electronics And Telecommunications
Yeshwantrao Chavan College of Engineering - YCCE