Summary
Overview
Work History
Education
Skills
Projects
Awards
Languages
Timeline
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Shubhrendu Saha

Shubhrendu Saha

Kolkata

Summary

More than 3 years of experience in F&B sector of highly acclaimed international hotel chains across UAE. My core competencies include excellent communication skill, mixology, spirits, wines, sake, restaurant operations and departmental training. I hold immense knowledge of LQA, Forbes travel guide and The Michelin guide. I am result oriented and dedicated business professional who strives to deliver high quality service, enhance profitability and ensure guest satisfaction. I am committed to provide bespoke service to each guest.

Overview

4
4
years of professional experience

Work History

Senior F&B Associate (Bar&Floor)

St. Regis Saadiyaat Island Resort, Buddha Bar Beach
Abu Dhabi
02.2024 - 04.2025
  • Supervised front-of-house and service teams, ensuring smooth daily operations and exceptional guest experiences.
  • Trained and mentored new staff on service standards, food safety, and upselling techniques, improving team performance and morale.
  • Built rapport with regular guests, contributing to customer loyalty and repeat business.
  • Maintained high levels of customer satisfaction by resolving complaints promptly and exceeding service expectations.
  • Ensured all staff followed licensing laws and responsible alcohol service protocols.
  • Increased customer satisfaction ratings through service process improvements and staff coaching.
  • Collaborated with chefs and management to implement seasonal menus and promotional events.
  • As a Departmental Trainer, Giving detailed training about LQA and Forbes travel guide service standards.
  • Outlet: BUDDHA BAR BEACH ABU DHABI

Senior F&B Associate

St. Regis Saadiyaat Island Resort, Manhattan Lounge
Abu Dhabi
07.2023 - 01.2024
  • Outlet closing, opening and cashiering
  • Holding wine trainings along with head sommelier
  • Assisting head bartender and outlet manager for cigar selection.
  • Making daily allocations
  • Training the team about LQA and Forbes training with the outlet supervisor
  • Ensuring exceptional levels of service by providing personalized service and bespoke experiences.
  • Controlling breakage by doing monthly breakage reports and reporting the same to outlet manager and head steward
  • Outlet: Manhattan lounge (bar cum cigar lounge)

F&B Associate

Address Beach Resort, Emaar
Dubai
10.2021 - 03.2023
  • Taking guest order
  • Handling section and supervising all tables in the section
  • Handling guest complaints and resolving them
  • Getting reviewed by guest on online platforms
  • Outlet cashiering, opening and closing
  • Demonstrated ability to train new staff
  • Outlet: Beach Grill restaurant and bar

Education

Bachlors in Hospitality Management -

GNIHM Institute of Hotel Management
Kolkata, INDIA
05.2022

Skills

  • Micros
  • Research & analysis
  • MS Office
  • PMS
  • Leadership
  • Birchstreet

Projects

Working on a universal wine list to adjust the costing of wines in all outlets., New wine cellar for Buddha bar beach and menu updates, Research on garnishes and fermentation distillation for cocktail

Awards

Highest LQA audit score for the hotel 2022 audit (97%), Assisted the outlet manager to get best guest service engagement scores which resulted in best team of the quarter 2023, Launched new cocktail menu for Buddha bar along with the head mixologist which resulted in a huge success

Languages

HINDI,ENGLISH,BENGALI, Full Professional Proficiency

Timeline

Senior F&B Associate (Bar&Floor)

St. Regis Saadiyaat Island Resort, Buddha Bar Beach
02.2024 - 04.2025

Senior F&B Associate

St. Regis Saadiyaat Island Resort, Manhattan Lounge
07.2023 - 01.2024

F&B Associate

Address Beach Resort, Emaar
10.2021 - 03.2023

Bachlors in Hospitality Management -

GNIHM Institute of Hotel Management

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Shubhrendu Saha