Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Shubitson ANS

Coimbatore

Summary

Driven Senior Support Engineer at Cantier System (Client: Tata Electronics), adept in technical skills and leadership qualities. Excelled in resolving critical client issues, enhancing customer satisfaction, and spearheading process improvements. Demonstrated excellence in team collaboration and effective communication, significantly contributing to business development and operational support.

Overview

1
1
Certification

Work History

MES Trinee

Cantier System Client:Tata Electronics
  • Learned new materials, processes, and programs quickly.
  • Participated in on-the-job training, working closely with supervisors and coworkers and asking appropriate questions.
  • Attended training courses to build understanding of processes, techniques, and industry.
  • Supported departmental tasks to increase understanding of industry processes.
  • Troubleshot minor issues with office tools and equipment, escalating more serious problems to supervisor.
  • Created customized training materials tailored to individual learning styles, maximizing effectiveness.
  • Gathered, organized and input information into digital database.

Senior Support Engineer

Cantier System Client Tata Electronics
  • Resolved critical technical problems for clients, improving overall customer satisfaction.
  • Developed comprehensive documentation for technical procedures, ensuring consistency and accuracy in problem resolution.
  • Evaluated new technologies for potential implementation in the company''s support strategy, improving overall effectiveness of the team.
  • Increased first-call resolution rates by providing clear communication on technical concepts to non-technical users.

Education

Diploma In Mechanical Sandwich Engineering - Mechanical Sandwich

NPTC
12.2022

Skills

Team Collaboration

Documentation And Reporting

Leadership Qualities

Technical skills

Cross-cultural understanding

Operations Support

Project Support

Teamwork and Collaboration

Excellent Communication

Decision-Making

Problem-Solving

Analytical Thinking

Process Improvement

Effective Communication

Business Development

Certification

Project management

Digital leadership in business

Agile scrum master

Timeline

MES Trinee

Cantier System Client:Tata Electronics

Senior Support Engineer

Cantier System Client Tata Electronics

Diploma In Mechanical Sandwich Engineering - Mechanical Sandwich

NPTC

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Shubitson ANS